Netduma Fraser

We made a new app update today actually that should be available now, update to that and see if it works please

What did you do to ensure an Open NAT - did you put the ISP modem/router in modem/bridge mode or put the R3 in its DMZ? Could you provide a screenshot of the Geo-Filter and Smart Boost pages please?

Thanks for that, in the meantime could you clear your browser cache/cookies and see if it appears correctly then?

The infinite loading on the Setup Wizard will be fixed for the next version going out tomorrow. I'll pass along the thoughts about CC and see if we can get WiFi SSID shorter. Scroll down on the left on the settings box there are more settings - disable your Adblocker for the interface, may have blocked the scroll bar which shows that it can be done - may also be blocking Ping Optimizer

Are you using the Geo-Filter currently? If so, remove the device from the Geo-Filter, restart the console, then see if it appears open then. Was there anything specifically you changed/did prior to SmartBoost disappearing? Could you get the logs from Settings > Troubleshooting > Advanced System Logs and post them here please? Once you've done that reboot the router, does it come back?

Have you had a DumaOS router before? What ping were you seeing there before and what do you see now? How have you setup the router with your network - are ALL devices connected to the R3? Have you done anything on the ISP modem/router to ensure an Open NAT when connecting through the R3? Have you setup the Geo-Filter? Have you setup Smart Boost?

So just to clarify, connected to the XR1000 WiFi you cannot use the DumaOS app with the version you updated to today? Just want to be certain as we literally updated the app today to fix that issue. What XR1000 firmware are you on?

CC yes that's expected - I don't know whether that'll be allowed in future or not, in theory it shouldn't be needed now with Smart Boost. Are you using PPPoE/did you enter PPPoE in the Setup Wizard? Is the issue just in the Setup Wizard or main interface? Is SSID being 1 character an important use case for you? I'm sure we can resolve that quickly if it is. Logs are in Settings > Troubleshooting > Advanced > System Logs

Higher in comparison to what exactly? Where were you testing the ping before and after?

There is .68 upgrade to that and try again please

Close down the game completely then clear the MAC address in the Xbox settings then load up the game and see please. Also have you setup the ISP modem/router to make sure the R3 gets an Open NAT?

Could you expand on what you mean by this please? "The app is no longer usable for me unless I can connect to the router."

This might be to do with the console being in sleep mode, if you hard reboot it by holding down the power button, then check after that does it show Open NAT/in Smart Boost?

¿Qué versión de firmware XR1000 tienes?

Not specifically but you can use the Games Console service to filter/prioritize it

You should get it before Xmas still. If you make a new topic we can try to get access again

Nooo! It might be sooner, I think they tend to go on the side of caution

Difficult to say when it will ship exactly, most likely tomorrow or Monday

Okay I'll pass that on to the team to see if they can reproduce it. Great to hear that!!

Yes I think that would be best for the moment, give the router a factory reset once it's connected in the new way. If you still have that loading issue after that let us know

That's brilliant to hear, thanks for the update! You're welcome, all good here, hope you're good too!

Okay great, keep us posted!

That's fair enough!

Skip that part and continue the wizard, once complete you should be able to enter it in settings to get a connection. We're testing an update already that fixes that

Might be that the Smart Hub is required by your ISP or that you need other details to connect which you may not have. Connect back the hub then connect the R3 to that and restart the setup