Netduma Fraser

Great feedback thanks! Yes that's why we included that expert mode so people can experiment and find the value that works best for them

AP mode disables DumaOS features so no it wouldn't make a difference

DHL usually give a conservative estimate so you should actually get it sooner, although the shipping is quite accurate with the time frame we give you its not guaranteed

Could you update to .68 https://www.downloads.netgear.com/files/GDC/XR1000/XR1000-V1.0.0.68_1.0.54.zip and then try again after that please?

Could you clarify what update you're referring to and what you're having trouble logging in on please?

Okay I'll pass it back to the team thanks

For both of you this could be Steady Ping as your ping isn't actually much higher: "Steady Ping smoothens out your gaming connection using the same approach as suspension in a car. By adding a small buffer to balance out any variation, the bumps and stutters you would usually feel in the game will be completely eliminated. When you connect to a game, Steady Ping will take a few seconds to stabilise your connection. Once you’re stabilised, check out your ping to the host: on the chart, you can see how unstable your ping would’ve been on the bottom, and what your current ping is above. In the rare case that Steady Ping can’t stabilise the host, your gameplay will be unaffected and proceed as normal. Since your average ping will only be increased by ~8ms to achieve rock-solid gameplay, there really is no down-side." Also if you're measuring using the Ping Optimizer it uses a different server than you would normally use so depending on where this is located in relation to you it may read higher but doesn't mean your overall ping is higher. @Jakerod12 if you still have issues/think that's not it please make a new topic and we can continue there

Double NAT would indicate that the exposed host hasn't been setup correctly on the ISP router, if you double check the WAN IP on the R3 and match it with what you've set are they still the same?

We made a new app update today actually that should be available now, update to that and see if it works please

What did you do to ensure an Open NAT - did you put the ISP modem/router in modem/bridge mode or put the R3 in its DMZ? Could you provide a screenshot of the Geo-Filter and Smart Boost pages please?

Thanks for that, in the meantime could you clear your browser cache/cookies and see if it appears correctly then?

The infinite loading on the Setup Wizard will be fixed for the next version going out tomorrow. I'll pass along the thoughts about CC and see if we can get WiFi SSID shorter. Scroll down on the left on the settings box there are more settings - disable your Adblocker for the interface, may have blocked the scroll bar which shows that it can be done - may also be blocking Ping Optimizer

Are you using the Geo-Filter currently? If so, remove the device from the Geo-Filter, restart the console, then see if it appears open then. Was there anything specifically you changed/did prior to SmartBoost disappearing? Could you get the logs from Settings > Troubleshooting > Advanced System Logs and post them here please? Once you've done that reboot the router, does it come back?

Have you had a DumaOS router before? What ping were you seeing there before and what do you see now? How have you setup the router with your network - are ALL devices connected to the R3? Have you done anything on the ISP modem/router to ensure an Open NAT when connecting through the R3? Have you setup the Geo-Filter? Have you setup Smart Boost?

So just to clarify, connected to the XR1000 WiFi you cannot use the DumaOS app with the version you updated to today? Just want to be certain as we literally updated the app today to fix that issue. What XR1000 firmware are you on?

CC yes that's expected - I don't know whether that'll be allowed in future or not, in theory it shouldn't be needed now with Smart Boost. Are you using PPPoE/did you enter PPPoE in the Setup Wizard? Is the issue just in the Setup Wizard or main interface? Is SSID being 1 character an important use case for you? I'm sure we can resolve that quickly if it is. Logs are in Settings > Troubleshooting > Advanced > System Logs

Higher in comparison to what exactly? Where were you testing the ping before and after?

There is .68 upgrade to that and try again please

Close down the game completely then clear the MAC address in the Xbox settings then load up the game and see please. Also have you setup the ISP modem/router to make sure the R3 gets an Open NAT?

Could you expand on what you mean by this please? "The app is no longer usable for me unless I can connect to the router."

This might be to do with the console being in sleep mode, if you hard reboot it by holding down the power button, then check after that does it show Open NAT/in Smart Boost?

¿Qué versión de firmware XR1000 tienes?

Not specifically but you can use the Games Console service to filter/prioritize it

You should get it before Xmas still. If you make a new topic we can try to get access again

Nooo! It might be sooner, I think they tend to go on the side of caution