Netduma Fraser

If it can't ping the server then it won't be able to apply Steady Ping. Game servers don't respond to ping requests so this can happen. I also see you didn't follow the instructions fully as the PC has still been added to the Geo-Filter by selecting CoD but it should auto add as a console after changing the PC device type in the Device Manager. If you didn't understand that part just let us know.

What firmware version is this on specifically? Ideally if you could grab the logs when it happens we can investigate further

Could you try to connect to one of the games you have trouble with and then grab the logs from settings please? Hopefully it will have some insights there

There was nothing at that time causing it, is this on PlayStation by any chance that it's happening on?

If you could provide the logs when this issue happens we can try to determine the cause

Good to hear that, thanks for the update!

This is an unusual issue, I think it would be best to do a factory reset, complete the setup wizard and don't change anything and see if you get the same issue

Game servers used are completely different to the servers the ping test uses, ping on one doesn't mean you'll get that ping on the other. The Geo-Filter doesn't impact the ping test either, it just determines the servers you connect to. We use a service for the test, I don't know the specific locations they have available - you can ignore the test, a bad result on the test doesn't mean you'll have a bad experience to the game. It's like checking how long it will take to get to a destination on a bus when you're going to drive a car instead, it can give a indication but its not 100% accurate of your experience. Your speedtest ping is 5ms which is great so you don't need to worry about the ping test on the router. Use the Geo-Filter and get the closest possible servers to you with the lowest ping possible.

The internet provider or type of internet you have wouldn't impact the functioning of the Geo-Filter, it sees the same connections and filters the same way regardless. What could potentially be happening is the new provider you're using has IPs that were bought from other locations and the locations haven't properly updated in IP databases, leading the game to think that you're actually somewhere you're not. In which case it's trying really hard to connect you to a server it thinks should be good for you but actually isn't. It's quite rare to see that but it is possible.

I've given you Early Access, see if that version works better https://forum.netduma.com/forum/151-netduma-r3-early-access/

In the Installed Rapps panel on that page click and change the retries to 5, reboot from the interface, close the interface, wait 4 minutes before accessing and see if it's any better then. You can't disable any Rapps and you would have to go back to pre-DumaOS which I wouldn't recommend. Try what I said, if that doesn't help, re-upgrade to the same version and see if it works better.

I think it'll be this week now, at least that's what I'll push for

We'll do a Ping Heatmap update, thanks for the report!

Yes ignore speed test results on the router, just enter your expected/paid for speeds into the router manually. What do you mean the Geo-Filter isn't working properly exactly? I'll need more information e.g. what game and platform you're playing on

Take the Xbox out of the DMZ and then check the access to PS store etc please

I'll pass it to the team to see if they can get it supported. We can detect a lot of games but not every game will be filterable.

Enabled Advanced DMZ and then check again please

It's what you set on the router, if you don't remember it, the default credentials are admin / password - you may need to factory reset so you can use the default credentials

Can you take a screenshot of the DMZ page so I can have a look? Do you have the same issue with your Xbox or PC connected directly to your home hub?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Can you connect when you connect your device directly to your modem? What changes have you made on the R3 from the defaults?

I've given you access, you can find it here: https://forum.netduma.com/forum/144-netduma-r2-early-access/

Unplug it from power for 10 minutes, plug in, wait 4 minutes then try accessing again please

It'll be in the next cloud update probably next week

Presumably it just happened? If so it's the DHCP lease, set the lease to 10000 in DHCP settings, reboot from the interface, wait 4 minutes and monitor.

We're aware it's not 100% reliable at the moment but yes it's results will depend on what servers it can use that are the closest to you. Do speedtest.net and then enter your speeds in manually instead, adjust the Congestion Control percentages to achieve the same effects of Ping Optimizer - start with 70% for download & upload and adjust as needed.