Netduma Fraser

No worries! Is the ping to that US server actually lower so it should be an EU server? If so, if you could provide the ID for it we can correct it. Both really should be sorted, I'm just not sure when EE will allow for the update to go through

Do this and see if it is better please, upgrade to https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ and once done on the firmware update page disable auto updates

Can you explain what your actual issue is please?

The XR1000 has better hardware overall than the R3 so that's likely why but could you be more specific, what is the issue you're having exactly?

If it appears it might be very quick and then disappear, if not we'll have to get the team to look into it further and do a cloud update if necessary but what router are you using and what firmware version are you on? We did do an update so similar to the above what firmware version are you on? If you're not on the beta then you should both benefit by being on that version as it will have the latest cloud. https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ If you thought you were on it, it's possible it has auto updated so if you upgrade back then on the firmware update page you can disable auto updates

You wouldn't necessarily have to reduce it that much, in fact its more likely that you wouldn't, bufferbloat occurs when the network is saturated (that can't happen with Congestion Control active anyway) and 1Gbps is harder to saturate, unless you're doing a download. It doesn't really make any sense, what other settings have you changed from default? I see you've reserved bandwidth there for example. What is your exact physical setup? Is your device connected directly to the R3, i.e. not connected through an AP, extender etc? Could you provide a Stats For Nerds (SmartBOOST Settings) screenshot and position it so I can see anything active in manual allocations & auto allocations and the top activity in unprioritized/best effort please while you have auto enabled and while doing a speedtest. Could you provide a screenshot of your Device Manager page please with the PC that you're using to test shown What firmware version are you on?

How many servers are you covering? Do you see anything blocked on the map when that happens?

It's not necessary now as DumaOS 3.3 appears to be available on the newest public version for the XR1000 so make sure you're on the latest and you're good to go

When it kicks you back to the menu are you noticing anything blocked outside your radius? Someone else mentioned this as well and that might be the way it works as in they only try to connect you to the server when it loads up in which case that's the only point at which we can block it

Not much unfortunately, the QoS not applying for upload is due to PPPoE so without something else handling PPPoE instead of the XR there isn't a way around it

When did it start happening, after changing settings, upgrading, changing the physical setup etc?

Good to hear, thanks for the update!

Are you using HybridVPN or Static Routes? Have you disabled DPI? When did this start happening exactly? You said it doesn't change the speed when you're in game but you have other things like Netflix prioritized, does it reduce speed when using other activities other than gaming?

Could you take your device off SmartBOOST please and leave the activities and check again. In theory, prioritizing the entire device will also prioritize the speedtest over Congestion Control

Thank you, I'll pass them on

You should be able to get through if you use the DumaOS app to access, then it should be accessible via the web browser

Just need the ones that are appearing in Oklahoma incorrectly, thanks!

Oh I see, do you experience the same playing solo? It sounds like the game prioritizes getting people into a match even if that means splitting a party, in which case there isn't anything we can really do about that unfortunately. Presumably you have got a couple of servers included within your radius?

Try http://192.168.77.1 or http://dumaos directly and see if it works, otherwise try in an incognito window/another browser

Have you put the PC in the DMZ or done any internet rules?

Can you provide a screenshot of what you're seeing please?

Throttling = reducing speed. I know it's just to determine what is working. I know the activities on SmartBOOST show prioritizing but is the actual main part of SmartBOOST that shows the traffic showing prioritized activities? If you prioritize the device does it reduce the speed when testing on auto?

By LAN to WAN do you mean R3 WAN to gateway LAN? Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client See if it works with the Geo-Filter enabled then

When you play on a server it and the ping is shown on the Geo-Filter you can click on that part and it will show more information including an ID that we use to identify the server

Is it throttling if you set it to Always? If you use speedtest.net do you see the speeds reduce?