Netduma Fraser

Okay let us know, no that wouldn't be possible

Does that mean there are other devices in your home connected to the ISP router? What is the ISP modem/router model? Depending on how it is setup it could be contributing to the higher ping From what I was told before Xmas CoD & Halo definitely work for it and other games might work with it. I've already mentioned to see if we can expand the compatibility. How did you setup Congestion Control? You have it on Always but have you adjusted the percentages at all? Try with 70/70 to start with and go from there

I didn't want you to do those settings, just asking if you had done them. If you zoom out of the map are you seeing any other icons at all?

Reboot the router then try again after and it will work

Sorry for the delay in getting back to you, I'll list some things which could be possibly affecting it and you can try them/let me know if they didn't help: How is the upstream router setup to pass traffic through to the R3? Are ALL devices connected to the R3? At the very least when testing are no devices connected/using internet on the upstream router? Are you using PPPoE, VLAN or DHCP identifiers? Disable IPv6 in LAN/WAN As a test make a traffic controller rule to the device and allow ALL traffic, then do a speed test, what do you get? As a test put the PC in the DMZ (briefly for the test then remove), then do a speed test, what do you get?

Is SmartBOOST showing that you're using Twitch at the time? If so, are you seeing anything else at the time using significant traffic? If you delete all other prioritizations other than Twitch does it work any better? What is the model of the ISP modem/router the R3 is connected to? Are ALL devices connected to the R3?

Poland is another hard to force server, others in central EU should be very easy to connect to

Have you got the R3 in the DMZ on the other router, if not how is that setup, modem/bridge mode? Are ALL devices connected to the R3? If it's not showing as stabilized then you will get the normal fluctuations of the game ping you would have seen without it. Steady Ping won't necessarily work for every game but we're working on expanding that as much as possible. The in game ping includes processing delay and so will be higher. All games have it but not all choose to include it in their ping calculation. If the in game is up to 30ms above that's okay, any higher than that indicates the server is under heavy load and it would be best to force a different server.

If you do just a normal speedtest.net test are the speeds reflecting the Congestion Control settings?

Have you put your console in the DMZ on the router or setup a Traffic Controller rule for it?

I believe that's normal yes. Is the game being boosted when you're playing? Have you used Ping Optimizer?

The above would absolutely be the best setup in this scenario

Change the port in the Xbox network settings to use 3074, reboot the console then check again please

I've sent you a firmware in a PM that may help

Is the Geo-Filter actually showing servers when playing or pinging at all?

If you use the radius instead of polygon mode do you see the same behavior?

Some servers like the Spanish/Italian servers are notoriously hard to force, it can take awhile to force them or they may not be online at the time.

How are you getting on with SmartBOOST being disabled though?

Thanks for the report, I'll pass that on. That could be it, it is designed to trigger when you're actually playing and not in the lobby for example, makes sense it could happen when spectating also

Yes you can do that in WAN Settings

When did it start happening, after changing any particular setting?

Other than the above resync the cloud and it should pick up again

Reboot the router and it should work, I've sent you .23 via PM, see if it's better after that please

Apologies for the delayed response, I've sent you all a PM with firmware that has Geo-Filter improvements, install then once complete do a factory reset and see if it is better please

Sent