Netduma Fraser

I doubt it would make a difference but could you disable QoS completely from the SmartBOOST menu and see if that helps please?

There is no real reason it shouldn't be working, I doubt it would make a difference but could you disable QoS completely from the Congestion Control menu and see if that helps please?

Great let us know how you get on!

CoD servers don't respond to normal pings so we have to be clever in the way that we do it but sometimes it times out so we can't show you a ping

If a device such as a PC/laptop directly connected to the modem, so the R2 is not in the equation at all and it doesn't get internet then it can't be an issue with the router - unless you know if you require PPPoE/VLAN etc to get internet?

Sounds pretty good then, what firmware version are you on? Could you provide the logs when it happens please and we can take a look. Could you take a look at the CPU usage in Troubleshooting > Advanced also when it happens, is the usage high e.g. 100%?

As in can you use the WiFi name/password to connect the extender? Yes you can disable Adblocker per device which may help

So when you do this test: https://test-ipv6.com it still says no IPv6?

Probably best for us to figure out the issue first and then see if the R3 could help. For example, if it is a case of your ping to the server fluctuating that can't be fixed then the Steady Ping option on the R3 would help you keep a consistent ping. See if this video helps, we just released it this week

The latest update is here: https://forum.netduma.com/topic/53938-new-r3-firmware-4041/ WPS isn't working at the moment and we're working on fixing that. Are you able to get it connected using the credentials instead?

I've responded to your email, we can continue there

Quite the setup! Are you using the Geo-Filter? Even if not to filter just to monitor the ping. Is the ping actually fluctuating in game?

If you're getting a public IPv6 address through the R3 then that's all you need, you are using IPv6

So apparently the Auto Config option is SLAAC so I think it would be best to just try exclusively with this option. Select Use these DNS and also use the DHCP server option as well. Once you've set it all up reboot it from the interface and see if it works at all

Just to clarify, directly connected to the modem you do get internet? When connected to power are the lights on the router? Are you able to access the R2 interface?

Are you playing over ethernet or WiFi? How do you have Congestion Control set?

What game is it you're playing? Do you notice your ping go up or become more unstable? What firmware version are you on? Could you provide the logs when it happens please and we can take a look.

I'll make a request for it, thanks for the suggestion

Could you disable IPv6 and then see if it works as expected please?

70% is our recommended starting point but it's by no means necessarily the best value for everyone/setup. Have a look at this guide while doing downloads to saturate your connection https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping disable Speed Test Bypass also. Start with a high value for Congestion Control, say 95% then do a test, decrease by 10%, test, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Are you using Armor by any chance? Do both devices have the private/random MAC addresses option enabled? If so disable that and see if that is any better please

So you couldn't even get it to start working again? Take the Starlink out of bypass mode, put the XR in its DMZ and see if it can more consistently get IPv6 then please

Okay gotcha, so XR plugged directly into wall/ont? Are you using PPPoE/VLAN/IPv6 or DHCP identifiers for a connection?

Tech can be very strange sometimes, I think in some cases it gets into a weird state so leaving it off for awhile can help. Glad its working now though!

Do you have a specific game in mind?