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Netduma Fraser

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Everything posted by Netduma Fraser

  1. There aren't really many troubleshooting steps for the VPN as the router provides the config itself and you can only choose a few options. This topic might help a bit more: https://community.netgear.com/discussions/en-home-nighthawk-pro-gaming-routers/xr1000-enabling-vpn-service-stops-internet--dns-from-working-/2469453
  2. It is capable of getting higher than that. When did this start, after changing settings, a physical setup change etc?
  3. You get the same speed results with 1000Mbps set on the router? On SmartBOOST go to the menu > Settings and actually disable it, then see what speeds you get on speedtest.net please
  4. Looks like it is then! Thanks for letting us know, it appears then that the latest public versions for XR1000 & XR500 are running the latest DumaOS versions
  5. Good to hear, thanks for the update!
  6. It would look the same but you'd need to check the System Information page to check the DumaOS version. They haven't made us aware if they have updated it to 3.3
  7. I don't see how that can be possible the router wouldn't keep the connection alive, especially through a reboot, perhaps they're using your IP to track it instead
  8. You won't necessarily see servers unless you're actively connecting to them, if you're covering Spain and forcing it so everything else is blocked can you connect to it?
  9. No that's a public version, I don't believe it has DumaOS 3.3 like the beta
  10. What do you mean it's taking too long to switch regions? If you restart the game the connections should be severed so they'll then take account of your new settings, otherwise you could restart the Xbox
  11. Can you provide a screenshot of Ping Optimizer > Advanced and the SmartBOOST page please?
  12. In some cases it can be that easy, that's why you'll often see day 1 support for major games, in this case it isn't as easy. Specifically regarding the Oklahoma server issue which is most of the problem, this needs a dev input to resolve and hence why its taking longer than usual.
  13. Hello, welcome to the forum, any questions/issues don't hesitate to ask!
  14. Added https://forum.netduma.com/forum/144-netduma-r2-early-access/
  15. Did you put any details into the R3 to get the internet to work specifically?
  16. Thank you very much, we do appreciate it, I'll pass it on!
  17. The game, fair enough!
  18. It'll need the cloud update we're working on then which requires dev input so that will be next week
  19. Are you using PPPoE?
  20. Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client It should work better then. We're also working on a cloud update to improve filtering with the game.
  21. That's all correct yes well done! If you have moderate NAT when you were using the EE hub directly then it is possible they're using a CG-NAT in which case it won't be possible to get an Open NAT. As you were using the Geo-Filter though it's possible that is blocking the server used to test NAT. Disable the Geo-Filter, reboot the game then check again and see if it is open. So yes we do have an in-built update system that will show on the interface/app when there is a new one available and you can just do it from there. That's really great to hear, thanks for the update, glad you're having a better experience this time around.
  22. Do the console workaround to add it to the Geo-Filter as a console, does it work better then?
  23. Ping Heatmap just shows you what servers the game has, it's not a guarantee that every server you see is connectable. If they're close to you then I should think you would be able to connect to them yes.
  24. You don't need the rule, it was for reserving bandwidth on SmartBOOST. TCP & UDP. SmartBOOST should still be enabled if you want prioritization
  25. Quite possibly yes, I did say its possible you would lose access to DumaOS after the reset though
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