Netduma Fraser

Added

Added https://forum.netduma.com/forum/151-netduma-r3-early-access/

No drawbacks, the PC service itself likely needs updating. Is the device being prioritized at the time/do you see traffic for it in Network Monitor? Did you put the PC in the DMZ by any chance?

Based on your posts you would be outside the return period now

Added

added https://forum.netduma.com/forum/151-netduma-r3-early-access/

All info is here https://forum.netduma.com/forum/151-netduma-r3-early-access/

Use the Simple radius instead, does it work as expected then? Can you provide a screenshot of what you're seeing please?

I've responded to you via email - the amount was mentioned in the original email with the return details

It's not available yet, when it is we'll let people know

I responded to you via email

Good to hear, thanks for the update!

Correct, when the connection fails there will be information there about why, if I see that I'll have a better idea

It's best to start with a high value for Congestion Control, say 95% then do a test, decrease by 10%, test, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values.

Uninstall and re-install the app and make sure you're connected to the router WiFi

Try the beta and see if it works better: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/

It's not the ports, it hasn't even connected. Can you provide the log from HVPN from when it fails please?

Is this .134 the public version or the beta version? Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.

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Yes you're going to have a rough time if you're trying to exclusively force the Italian server, it doesn't always seem available to be connected to

The server in Australia, is that a server you have added to your allow list?

As above, it's a more involved process getting it available in France for some reason, we're working on it!

I responded to your other topic, let's continue there

Is that actually the username/password for your VPN service as that doesn't seem right

Apologies for the delayed response. I meant in terms of our customer base that is niche, I don't know anyone that has used it that way before. You are outside the return period so it wouldn't be possible to do a return. I have added you to Early Access so you can try the firmware as fast as it comes in so when a solution is available you'll have access right away.