Netduma Fraser

What is the exact physical setup internet > ISP modem > XR? What is the IP you use to access the modem?

Just to be clear, is there a separate device - the controller, so 4 speakers, 1 controller and controlled by the app?

If it is CoD you're playing, it's very likely due to the season 2 update, a big influx of players causing strain on the servers. Try direct to the modem and see if you get the same thing.

Thanks a lot for posting about this, well done for figuring out what seems to be causing it for you, I will pass this onto the team to see if they can reproduce the issue with this information

Just to clarify, it's not working again?

If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R3 and enable remote support in Settings > Troubleshooting. Then post back here from a device connected to the R3 when you've done that and when you're having the high CPU usage as the devs would like to have a look at what is happening.

Has it been a lot more stable since downgrading?

What IP addresses do the two devices have? You won't be able to access the AP UI via the R3 unless the AP has an option to allow access from the WAN

As above wouldn't do that, stay on RC14 for now, if you get disconnects again try this: In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 4 minutes and see if that stops the disconnects.

What speeds do you pay for/expect and what do they drop to? How do you have SmartBOOST/Congestion Control set?

Could you get the log from Settings > Troubleshooting > Advanced when it happens again please and it may tell me more

The game doesn't have to be added specifically, the device is added correctly. As above, once you're in a game and the ping window has appeared you'll have the option to block it. Alternatively you can manually ping the servers when they appear on the map and then block them in the ping window.

No worries! 99% won't do anything so try 70% for download/upload on Congestion Control and see if that helps. No you shouldn't need to prioritize ports

In terms of them working together there shouldn't be any problem, as long as the 5G router has an ethernet port that the R1 can connect to. Do keep in mind that any wireless forms of internet can be unstable and that inherent instability isn't something the router can counteract. If I was in your shoes and finances permitting I would keep the existing broadband for gaming and then get the 5G router for streaming/downloading purposes, then you get the best of both.

Exactly as above, so if you've prioritized yourself as number one for example yours will be prioritized first and then everything else after. No need to prioritize CoD specifically as well as then your PC. It shouldn't cause any negative affects no but its just making more unnecessary work for the router.

There is the potential that we might add an AP mode for the R2 so that for those with the R2 + R3 both can be used

Netgear make the hardware and settings for the XR series and so it is an inherent feature available to all their routers. It's something we would have to develop ourselves. It is something I'd advocating to have included.

Thank you for your understanding, it's much appreciated, I will do my best to update you once it has been resolved. Do keep an eye on the R3 Support forum as the firmware would be posted there and the change log will detail the fixes. Yes that'll be the same issue.

Okay thank you, I'll pass it onto the team

Just because we had a version doesn't mean it is acceptable to release to people. It's common that you make fixes/improvements > send it to be built > receive build > test > fix issues that are found, rinse repeat

Okay I'll pass this onto the team to see if we can reproduce it, thanks for the report

Go to Settings > Troubleshooting > Advanced and you can click download. As soon as possible after the issue happens before you do a reboot, if you do a reboot the information will be lost. If you do it quickly once the issue happens then you can let us know the time and we can try to match it in the logs.

Hi all, thank you for all the feedback so far, it's really helpful, the team are working hard on fixes for the next update. I'm going to close this topic as it is really hard for me to effectively support so many different people in one topic. If you have any issues or questions please do make a new topic and I'll be able to support you there much better.

What is it showing you when you can't get in exactly?

Okay thanks and what kind of internet traffic is happening when you see it, general browsing, uploading, streaming video, downloading etc?