Netduma Fraser

It's been moved to Settings > Troubleshooting > Advanced > Developer Options. The mobile app hasn't had an update yet to show this so yes the feature will still work

Once you're on a beta/Early access version you'll get prompts when a new beta/early access version is available. This is likely the version you were on previously, downgrade to that and see if you get the same issue: https://forum.netduma.com/topic/57983-new-r3-firmware-dumaos-40540/

Try downgrading the firmware to the previous version, do the speeds return when using PPPoE?

There will only be so many files they would give you, it'll be a file that might end in .ovpn the contents of the file (you'd need to open it with a text editor like notepad) would look something similar to this for example: client dev tun proto udp remote us-florida.privateinternetaccess.com 1198 resolv-retry infinite nobind persist-key persist-tun cipher aes-128-cbc auth sha1 tls-client remote-cert-tls server auth-user-pass comp-lzo verb 1 reneg-sec 0 disable-occ <ca> -----BEGIN CERTIFICATE----- MIIFqzCCBJOgAwIBAgIJAKZ7D5Yv87qDMA0GCSqGSIb3DQEBDQUAMIHoMQswCQYD VQQGEwJVUzELMAkGA1UECBMCQ0ExEzARBgNVBAcTCkxvc0FuZ2VsZXMxIDAeBgNV BAoTF1ByaXZhdGUgSW50ZXJuZXQgQWNjZXNzMSAwHgYDVQQLExdQcml2YXRlIElu dGVybmV0IEFjY2VzczEgMB4GA1UEAxMXUHJpdmF0ZSBJbnRlcm5ldCBBY2Nlc3Mx IDAeBgNVBCkTF1ByaXZhdGUgSW50ZXJuZXQgQWNjZXNzMS8wLQYJKoZIhvcNAQkB FiBzZWN1cmVAcHJpdmF0ZWludGVybmV0YWNjZXNzLmNvbTAeFw0xNDA0MTcxNzM1 MThaFw0zNDA0MTIxNzM1MThaMIHoMQswCQYDVQQGEwJVUzELMAkGA1UECBMCQ0Ex EzARBgNVBAcTCkxvc0FuZ2VsZXMxIDAeBgNVBAoTF1ByaXZhdGUgSW50ZXJuZXQg QWNjZXNzMSAwHgYDVQQLExdQcml2YXRlIEludGVybmV0IEFjY2VzczEgMB4GA1UE AxMXUHJpdmF0ZSBJbnRlcm5ldCBBY2Nlc3MxIDAeBgNVBCkTF1ByaXZhdGUgSW50 ZXJuZXQgQWNjZXNzMS8wLQYJKoZIhvcNAQkBFiBzZWN1cmVAcHJpdmF0ZWludGVy bmV0YWNjZXNzLmNvbTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBAPXD L1L9tX6DGf36liA7UBTy5I869z0UVo3lImfOs/GSiFKPtInlesP65577nd7UNzzX lH/P/CnFPdBWlLp5ze3HRBCc/Avgr5CdMRkEsySL5GHBZsx6w2cayQ2EcRhVTwWp cdldeNO+pPr9rIgPrtXqT4SWViTQRBeGM8CDxAyTopTsobjSiYZCF9Ta1gunl0G/ 8Vfp+SXfYCC+ZzWvP+L1pFhPRqzQQ8k+wMZIovObK1s+nlwPaLyayzw9a8sUnvWB /5rGPdIYnQWPgoNlLN9HpSmsAcw2z8DXI9pIxbr74cb3/HSfuYGOLkRqrOk6h4RC OfuWoTrZup1uEOn+fw8CAwEAAaOCAVQwggFQMB0GA1UdDgQWBBQv63nQ/pJAt5tL y8VJcbHe22ZOsjCCAR8GA1UdIwSCARYwggESgBQv63nQ/pJAt5tLy8VJcbHe22ZO sqGB7qSB6zCB6DELMAkGA1UEBhMCVVMxCzAJBgNVBAgTAkNBMRMwEQYDVQQHEwpM b3NBbmdlbGVzMSAwHgYDVQQKExdQcml2YXRlIEludGVybmV0IEFjY2VzczEgMB4G A1UECxMXUHJpdmF0ZSBJbnRlcm5ldCBBY2Nlc3MxIDAeBgNVBAMTF1ByaXZhdGUg SW50ZXJuZXQgQWNjZXNzMSAwHgYDVQQpExdQcml2YXRlIEludGVybmV0IEFjY2Vz czEvMC0GCSqGSIb3DQEJARYgc2VjdXJlQHByaXZhdGVpbnRlcm5ldGFjY2Vzcy5j b22CCQCmew+WL/O6gzAMBgNVHRMEBTADAQH/MA0GCSqGSIb3DQEBDQUAA4IBAQAn a5PgrtxfwTumD4+3/SYvwoD66cB8IcK//h1mCzAduU8KgUXocLx7QgJWo9lnZ8xU ryXvWab2usg4fqk7FPi00bED4f4qVQFVfGfPZIH9QQ7/48bPM9RyfzImZWUCenK3 7pdw4Bvgoys2rHLHbGen7f28knT2j/cbMxd78tQc20TIObGjo8+ISTRclSTRBtyC GohseKYpTS9himFERpUgNtefvYHbn70mIOzfOJFTVqfrptf9jXa9N8Mpy3ayfodz 1wiqdteqFXkTYoSDctgKMiZ6GdocK9nMroQipIQtpnwd4yBDWIyC6Bvlkrq5TQUt YDQ8z9v+DMO6iwyIDRiU -----END CERTIFICATE----- </ca>

On the System Information page on the Installed Rapps panel click change the retries to 5, reboot from the interface, close the tab, wait 5 minutes then try accessing and see if it all loads

I'm not sure what you're referring to exactly but you're not using Windows so wouldn't be any files for that

Click on your device on the Geo-Filter and it will have the toggle there. You shouldn't be seeing any circles outside your radius at all which indicates you could connect to anything really No you'd have to go on the specific heatmap page

Putting your PC in the DMZ is a really bad idea, I'd suggest removing that immediately. Other than Adblocker it wouldn't effect specific traffic unless you've made Internet Rules, SmartBOOST rules, port forwarding rules etc to those specific services. You're not using HybridVPN are you? If not then yes the easiest way to test the cause would be to factory reset, change nothing, check if it's still an issue, if not then adjust what you normally would 1 at a time and re-test. Did it occur before updating to the latest firmware or is this a relatively new issue only after an update/setting/physical change?

We're aware of that, for the moment you'll need to change Congestion Control percentages manually to achieve the same effect

It looks like it could be a few things: You've added your device but filtering is toggled off Geo-Latency is enabled Ping Assist is enabled You apply the Geo-Filter after you've booted up the game or changed Geo-Filter settings when you're on the game without rebooting the game

Disable BI in Settings > Troubleshooting > Advanced, does it still happen then?

Have you used the correct credentials as well? Can you provide a copy of the config you're pasting in please?

Thanks for the IDs, they're both Irish servers and so should be allowed, they will be the authentication servers. Add them to your allow list and see where it then places you for a game.

Have you got the Geo-Filter enabled for your PC? If so disable that, does it stop happening then?

Do you have Smart Connect enabled for WiFi? If so, if you disable that and connect to 2.4 or 5GHz manually can you still not access? Where is it saying that exactly, on the console dashboard, game etc?

It's likely the server became mislocated and the "Polish" servers were also mislocated as well, if you can provide the ID of one of them I can double check. Do you have Geo-Latency enabled or have you put the device in the DMZ or made an Internet Rule to allow all traffic?

It doesn't really make too much sense, what other settings have you changed from their defaults?

It's Behavioral Identification, nothing to do with WiFi but how the router interacts with packets so my thought process was it might be incorrectly classifying the traffic and dropping packets. Disable SmartBOOST fully from the and see if it works then please

They're putting some more applications in the update and then it will be out, no specific due date but it will be included

What changed in settings or in your physical setup when the issue started to occur? Give devices reserved/static IP addresses in DHCP settings and see if it continues please

Disable BI from Settings > Troubleshooting and see if it works better then please

Ping Optimizer just changes the Congestion Control percentages so it will be possible to get good results, though it did use a different server to do so, it is possible that server was closer than the one you're testing with. Follow this guide https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values. This will be more of a real world test rather than a simple online test.

What do you mean the time frame isn't in it? As in when the disconnect happens that wouldn't be included? I'd need the data from when the disconnect happens

It would be an OpenVPN configuration file, copy the contents and paste it into HybridVPN, I can't tell you what file to use, I don't have the service and don't know what server you want

It's likely you have a different issue then, when it happens could you provide the log from the router please?