Netduma Fraser

If it's working on Traffic Prioritization then the YouTube service we have should be working fine, do the reboot of the PC once you've applied the VPN then check

The purpose is to get close servers, not necessarily force servers in another continent so there is no guarantee that will always work. Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Resync the cloud Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. This part is very important.

That's great to hear, thanks for the update!

Ah gotcha, thanks for posting the solution!

The options you get when you add the device are for what applications/services/games you want to prioritize on that device. Are you just wanting to prioritize the whole device in general or for a specific game, streaming etc?

Can you access if you use a web browser on a PC? When you can access upgrade to this one: https://forum.netduma.com/topic/56107-new-r3-firmware-40236/

1 or a couple of people who may have had it (not confirmed) doesn't mean most people. I know it's tempting when you see issues on the forum to think a lot of people have it but the people that post on the forum with issues are a small part of the community

Yes but the entire device or something specifically on it?

I don't agree with that and certainly haven't seen anything to indicate that is the case. If issues like that are happening please tell us and provide information so we know there is something to fix

Are multiple people always gaming at the same time? Does it happen if just one person is gaming? When gaming look at the network usage, when the issue happens does anything spike in usage?

From a factory reset what settings do you change?

That's all correct, PCs can cache IPs so if you reboot your PC then check, does it work?

What are you trying to prioritize exactly?

Okay well that all seems very good, are you seeing ping spikes on the Geo-Filter when you get the rubber banding? When you lose connection do you see anything blocked on the Geo map?

So the Amazon Prime Video option isn't working specifically for your TV? Do other services work for it?

The NAT server doesn't really matter, it's just a server they're using to check whether you have an Open NAT. It won't be affecting your game ping at all. "game servers are in my area, but I feel like I route to the UK then back to the US West. Just a thought..." what ping are you getting the servers in your area? How have you setup Congestion Control/SmartBOOST?

Can you provide a screenshot of the HVPN page then please?

Do upgrade because other things like the CPU improvements could benefit it. Did you just add your entire PC then?

Sorry, on the QoS page, if you add the device to Traffic Prioritization with the YouTube service does it trigger?

Hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface

Yeah but it's a good backup to have them both enabled, especially in this case we want to make sure it's always prioritizing. So when gaming you don't have the interface up?

I think you'll need to factory reset the router so you can use the default credentials and go through the wizard and change the details there

We may need to update the service, without a VPN do you see YouTube come up on SmartBOOST?

What web browser/device are you using to access?

I'll chase it for you but I can't guarantee whether it'll be included in time for it but I'll do my best