Netduma Fraser

What firmware version are you on?

Added

Added - it has been removed temporarily

It's not really something we can fix as it isn't actually really an issue, it's the people that control the game servers that specifically prevented them being pinged. We are working on a ping method though that we hope may allow it to work more often

Okay great do keep us posted!

Thanks for that, is UPnP showing that port as being open at the time?

Disable filtering but keep it active so you can see the map, do you see anything allowed that isn't the game server when you get a BR game?

Everything looks fine there, in regards to the Device Manager you've changed it to the table view in the menu you can change it back to the tree view there

They're different servers, you can see that on the name, it's possible the florence one is mislocated, if you provide the ID for it we can take a look

That is the best way to do it! In terms of firmware, in AP mode it doesn't really matter. There is a beta for the XR1000 but it has been temporarily removed for an issue but it won't see any more feature updates.

Game servers don't respond to traditional pings so we try to be clever but it doesn't always work so then it falls back to the trace method which won't give you the correct ping in most cases but hopefully somewhere near it. Then because it's unable to determine the true ping it can't know what value it needs to hit if that makes sense.

That's correct just click okay - it's because you're using the dumaweb URL which is for mobile devices

Nothing specific that I am aware of to increase the frequency of it triggering. No settings really in that scenario but I would suggest you connect ALL devices to the R3 to it can effectively control the entire network - if needed, to help this you could disable the Asus WiFi so devices don't reconnect to it.

Okay so just the app thank you, as above the team will see if they can replicate it. You are in the right place

Okay thanks, I'll let them know

It may not have upgraded/downgraded properly initially and re-doing it allowing for a proper install, continue to monitor it

You can do any of those options, the result will be the same

Added - there was an issue with being able to downgrade after upgrading

The down percentage is too low and upload isn't used at all, put those both to 70%. Set to Always. On SmartBOOST add your device as well as a priority then see how you get on.

If you're not factory resetting after all these upgrades/downgrades it could cause issues, so stick with it for now, if you have an issue then reset and it should be better after that

Where were you checking the ping, on the Geo-Filter, in game or elsewhere? It won't always be able to stabilize the ping, especially in the case like you have it where the ping method is traced, it's not able to accurately determine the correct ping and so cannot add the correct amount of delay. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

Okay use the DMZ function and try without Adblocker enabled

Is this on the mobile app or the main interface? Are you on the latest beta firmware or the public version (they're both .134 but the beta will say RC14)?

Even if it appears as a hotspot device, as long as you have everything connected to the R3 it will work as expected. You can use DMZ as well, then try disabling the R3 Adblocker to see if it solves the loading issues.

What firmware file did you use exactly? If you remove the rest of the URL so you just make it be routerlogin.net or 192.168.1.1 does it allow access? Can you access via the mobile app?