Netduma Fraser

Use Congestion Control and disable Steady Ping and it will reduce

Settings > Troubleshooting > Upload Firmware

Thanks for the updated report, Alex will be deep in cloud stuff now so hopefully he can sort this pretty easily

How have you setup Congestion Control, SmartBOOST, Geo-Filter etc? What are the ping differences, where are you measuring them etc?

No yesterday: https://forum.netduma.com/topic/57223-new-firmware-r3-dumaos-40402-disconnections-fix/

Okay thanks, I'll pass it on

It's something we'll need to remove from the whitelist, you don't need a new router, could you ping that allowed server and provide us with the ID please?

If you haven't changed anything on your side then it's almost certainly the game, especially being launch weekend the servers are probably absolutely slammed. We did release a new firmware though so worth trying that too.

I've added you, please try again

That's great to hear, thanks for the update!

That's great to hear, thanks for the update!

There is no set time frame on when a game is requested vs when it is added - also a game that's requested by 10 people will be prioritized over a game requested by 1 person if you see what I mean. They will get to it, with the BO6 launch they have been busy.

Hold the reset button on the back of the router for 30 seconds, then wait 4 minutes before accessing the interface, then you can set new credentials in the setup wizard. In case I misunderstood, the credentials for the app are the same credentials used to access the interface on the web browser.

They'll have the private/random MAC addresses option enabled - check on the actual WiFi details for the R3 on your phone when connected to it and you may see it there, otherwise it'll be in the settings on your phone. Disable the options, re-set your reserved IPs and they should stay.

What's the exact issue - it's not adjusting the speeds you're receiving on a speedtest?

Game servers, particularly the CoD servers don't respond to traditional pings, this is why you don't always see a ping response - we're working on a new ping method which should make this more reliable. Same with stabilizing really, it won't be able to stabilize every server but I suspect it will improve with this new method. Is it pinging and stabilizing or just stabilizing?

You may be able to use the existing eFootball option for mobile but I will add it to the list so the team can check it specifically.

A MAC address is a unique identifier of the device, it's not set by the router but by the device itself. If you edited the MAC address it would no longer match the device and the reserved IP would then not match the device rendering it useless. If you've named your devices then it should be easy to find the device you want to edit on the reserved IP list?

Added

No worries at all, glad it was a simple fix, thanks for the update. Any other questions do let us know!

Please provide a screenshot of the LAN & WAN Settings pages and I can advise further - also provide a screenshot of Ping Optimizer > Advanced

I'd suggest trying the new firmware first: https://forum.netduma.com/topic/57223-new-firmware-r3-dumaos-40402-disconnections-fix

Great to hear that, thanks for the update!

Okay do let us know!

I think you or someone else did request it so it's on the list