Netduma Fraser

When you're playing does it show up in SmartBOOST? If not can you provide a screenshot of that page please

Great to hear that, thanks for the update!

They are probably taking different routes to the destination yes which could affect it

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. If it continues use the simply radius instead of custom/country selection.

What is the model of your phone and can you do a test using a wired PC?

It should be available, could you resync the cloud and check again please? What router are you using?

Try it on the one above and see if it continues

I've given you Early Access, could you see if you get the same on this firmware please: https://forum.netduma.com/topic/57223-new-firmware-r3-dumaos-40402-disconnections-fix

Did you setup the Geo-Filter while you were already on the game/had battle.net open at all?

We do actually utilize something like this for Ping Heatmap but it's likely we'll need to update the heatmap with a new server, thanks for letting us know!

Thank you, I'll pass that on. Game servers tend to reject pings, I don't know the specific reason why. In terms of the IP its because you could also see peoples IP addresses and that could be used maliciously.

I've asked them to try again but they may have to try tomorrow

What other settings have you changed from the defaults?

Can you provide a screenshot of your Geo-Filter page when you see this happening please?

We've never had that as a feature, you can toggle rules off though which will make it easier

We can look into that, caps would definitely be helpful thanks!

Makes sense, they weren't able to access. Unplug the router from power for 10 minutes, plug in, then wait 4 minutes and see if it stops

That's fine, just double checking, leave it as is for the moment please

You'd need to switch it to the IP address instead of the MAC address, unless that MAC address is the R2?

Is it connected direct to the router or through a switch/extender etc?

Not all servers will be able to be pinged - if you provide the ID of the server from the Geo-Filter we can correct it

No there isn't but go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5. Then in LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 4 minutes before accessing and see if that stops the disconnects.

Some servers won't always be pingable, especially game servers, they tend to reject it. It shouldn't happen for every server. We are working on a new ping method that should allow for more success though.

Is that happening on this firmware? https://forum.netduma.com/topic/57223-new-firmware-r3-dumaos-40402-disconnections-fix/

Do a speedtest.net test on your phone please