Netduma Fraser

If you could grab the logs when it happens there may be something in it that alludes to the problem but unlikely

You already have it: https://forum.netduma.com/forum/144-netduma-r2-early-access/

We don't email it, you get access to it on the forum which you already have, you can find it here: https://forum.netduma.com/forum/144-netduma-r2-early-access/

While connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please. Do you have the issue with all ports? Do you have the issue with different ethernet cables? Do you have the issue trying with different wired devices?

Haha no worries, mistakes happen, glad to hear you got it sorted and thanks for the update!

I thought you said above that was fixed? What's the issue now exactly?

You said you still get the issue with the Geo-Filter disabled right? So that's unlikely to be it and there is no other reason it would lose connection to the server. The firmware on there hasn't changed for years so shouldn't be a sudden issue really - if you could grab the logs when it happens there may be something in it that alludes to the problem but unlikely

These ping differences you're seeing on the test, does this ever translate to in game or are you purely focused on this test to determine how good your connection is? Will have a look thanks Glad you were able to get updated in the end, thanks for the update!

It should, how are you determining it isn't resetting, the lights aren't cycling? No that's not possible. While connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

Did you factory reset after upgrading? You seem to be the online person having the issue so it's not necessarily an easy thing to determine the cause, if after a factory reset it continues please grab the logs again when it happens, there may be some new information

It will work with what you've mentioned. Have you entered the VLAN ID into the router also as well as PPPoE?

Added

Good advice above, the IP for it is likely 10.0.0.1

Do you notice anything blocked on the Geo-Filter when that happens? Would be best to make your own topic also It could be your router LAN IP address that you've changed, could you revert this to the default and see if it works more consistently please?

Appreciate that thanks! I don't think it's causing much impact on the available router resources. I'll come back to you or a dev may comment directly

What firmware version are you on currently? Unplug the router from power for 10 minutes, plug in, then wait 4 minutes, hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface

It could well be the game server, have you noticed the issue again?

Added so you can keep an eye on it

No only the XR500 is exposed to the internet which is what we want, the XR500 has a firewall so it's just literally like if you were to swap the fritz for the XR

Right click the page, then go to Inspect (Element), on the window that appears click on the Network tab. Then click the checkbox to disable cache. Then click and hold the browser refresh button, and click Empty Cache and Hard Reload. Then see if it loads correctly please.

If you reboot the console before playing does it then show offline? Yes, it will help ensure you have an Open NAT as well as prevent the ISP modem from influencing the connection that the XR is trying to control

Sure thing, US: client dev tun proto udp remote 149.88.17.206 1194 resolv-retry infinite remote-random nobind tun-mtu 1500 tun-mtu-extra 32 mssfix 1450 persist-key persist-tun ping 15 ping-restart 0 ping-timer-rem reneg-sec 0 comp-lzo no verify-x509-name CN=us10445.nordvpn.com remote-cert-tls server auth-user-pass verb 3 pull fast-io cipher AES-256-CBC auth SHA512 <ca> -----BEGIN CERTIFICATE----- MIIFCjCCAvKgAwIBAgIBATANBgkqhkiG9w0BAQ0FADA5MQswCQYDVQQGEwJQQTEQ MA4GA1UEChMHTm9yZFZQTjEYMBYGA1UEAxMPTm9yZFZQTiBSb290IENBMB4XDTE2 MDEwMTAwMDAwMFoXDTM1MTIzMTIzNTk1OVowOTELMAkGA1UEBhMCUEExEDAOBgNV BAoTB05vcmRWUE4xGDAWBgNVBAMTD05vcmRWUE4gUm9vdCBDQTCCAiIwDQYJKoZI hvcNAQEBBQADggIPADCCAgoCggIBAMkr/BYhyo0F2upsIMXwC6QvkZps3NN2/eQF kfQIS1gql0aejsKsEnmY0Kaon8uZCTXPsRH1gQNgg5D2gixdd1mJUvV3dE3y9FJr XMoDkXdCGBodvKJyU6lcfEVF6/UxHcbBguZK9UtRHS9eJYm3rpL/5huQMCppX7kU eQ8dpCwd3iKITqwd1ZudDqsWaU0vqzC2H55IyaZ/5/TnCk31Q1UP6BksbbuRcwOV skEDsm6YoWDnn/IIzGOYnFJRzQH5jTz3j1QBvRIuQuBuvUkfhx1FEwhwZigrcxXu MP+QgM54kezgziJUaZcOM2zF3lvrwMvXDMfNeIoJABv9ljw969xQ8czQCU5lMVmA 37ltv5Ec9U5hZuwk/9QO1Z+d/r6Jx0mlurS8gnCAKJgwa3kyZw6e4FZ8mYL4vpRR hPdvRTWCMJkeB4yBHyhxUmTRgJHm6YR3D6hcFAc9cQcTEl/I60tMdz33G6m0O42s Qt/+AR3YCY/RusWVBJB/qNS94EtNtj8iaebCQW1jHAhvGmFILVR9lzD0EzWKHkvy WEjmUVRgCDd6Ne3eFRNS73gdv/C3l5boYySeu4exkEYVxVRn8DhCxs0MnkMHWFK6 MyzXCCn+JnWFDYPfDKHvpff/kLDobtPBf+Lbch5wQy9quY27xaj0XwLyjOltpiST LWae/Q4vAgMBAAGjHTAbMAwGA1UdEwQFMAMBAf8wCwYDVR0PBAQDAgEGMA0GCSqG SIb3DQEBDQUAA4ICAQC9fUL2sZPxIN2mD32VeNySTgZlCEdVmlq471o/bDMP4B8g nQesFRtXY2ZCjs50Jm73B2LViL9qlREmI6vE5IC8IsRBJSV4ce1WYxyXro5rmVg/ k6a10rlsbK/eg//GHoJxDdXDOokLUSnxt7gk3QKpX6eCdh67p0PuWm/7WUJQxH2S DxsT9vB/iZriTIEe/ILoOQF0Aqp7AgNCcLcLAmbxXQkXYCCSB35Vp06u+eTWjG0/ pyS5V14stGtw+fA0DJp5ZJV4eqJ5LqxMlYvEZ/qKTEdoCeaXv2QEmN6dVqjDoTAo k0t5u4YRXzEVCfXAC3ocplNdtCA72wjFJcSbfif4BSC8bDACTXtnPC7nD0VndZLp +RiNLeiENhk0oTC+UVdSc+n2nJOzkCK0vYu0Ads4JGIB7g8IB3z2t9ICmsWrgnhd NdcOe15BincrGA8avQ1cWXsfIKEjbrnEuEk9b5jel6NfHtPKoHc9mDpRdNPISeVa wDBM1mJChneHt59Nh8Gah74+TM1jBsw4fhJPvoc7Atcg740JErb904mZfkIEmojC VPhBHVQ9LHBAdM8qFI2kRK0IynOmAZhexlP/aT/kpEsEPyaZQlnBn3An1CRz8h0S PApL8PytggYKeQmRhl499+6jLxcZ2IegLfqq41dzIjwHwTMplg+1pKIOVojpWA== -----END CERTIFICATE----- </ca> key-direction 1 <tls-auth> # # 2048 bit OpenVPN static key # -----BEGIN OpenVPN Static key V1----- e685bdaf659a25a200e2b9e39e51ff03 0fc72cf1ce07232bd8b2be5e6c670143 f51e937e670eee09d4f2ea5a6e4e6996 5db852c275351b86fc4ca892d78ae002 d6f70d029bd79c4d1c26cf14e9588033 cf639f8a74809f29f72b9d58f9b8f5fe fc7938eade40e9fed6cb92184abb2cc1 0eb1a296df243b251df0643d53724cdb 5a92a1d6cb817804c4a9319b57d53be5 80815bcfcb2df55018cc83fc43bc7ff8 2d51f9b88364776ee9d12fc85cc7ea5b 9741c4f598c485316db066d52db4540e 212e1518a9bd4828219e24b20d88f598 a196c9de96012090e333519ae18d3509 9427e7b372d348d352dc4c85e18cd4b9 3f8a56ddb2e64eb67adfc9b337157ff4 -----END OpenVPN Static key V1----- </tls-auth> BR78: client dev tun proto udp remote 185.153.176.49 1194 resolv-retry infinite remote-random nobind tun-mtu 1500 tun-mtu-extra 32 mssfix 1450 persist-key persist-tun ping 15 ping-restart 0 ping-timer-rem reneg-sec 0 comp-lzo no verify-x509-name CN=br78.nordvpn.com remote-cert-tls server auth-user-pass verb 3 pull fast-io cipher AES-256-CBC auth SHA512 <ca> -----BEGIN CERTIFICATE----- MIIFCjCCAvKgAwIBAgIBATANBgkqhkiG9w0BAQ0FADA5MQswCQYDVQQGEwJQQTEQ MA4GA1UEChMHTm9yZFZQTjEYMBYGA1UEAxMPTm9yZFZQTiBSb290IENBMB4XDTE2 MDEwMTAwMDAwMFoXDTM1MTIzMTIzNTk1OVowOTELMAkGA1UEBhMCUEExEDAOBgNV BAoTB05vcmRWUE4xGDAWBgNVBAMTD05vcmRWUE4gUm9vdCBDQTCCAiIwDQYJKoZI hvcNAQEBBQADggIPADCCAgoCggIBAMkr/BYhyo0F2upsIMXwC6QvkZps3NN2/eQF kfQIS1gql0aejsKsEnmY0Kaon8uZCTXPsRH1gQNgg5D2gixdd1mJUvV3dE3y9FJr XMoDkXdCGBodvKJyU6lcfEVF6/UxHcbBguZK9UtRHS9eJYm3rpL/5huQMCppX7kU eQ8dpCwd3iKITqwd1ZudDqsWaU0vqzC2H55IyaZ/5/TnCk31Q1UP6BksbbuRcwOV skEDsm6YoWDnn/IIzGOYnFJRzQH5jTz3j1QBvRIuQuBuvUkfhx1FEwhwZigrcxXu MP+QgM54kezgziJUaZcOM2zF3lvrwMvXDMfNeIoJABv9ljw969xQ8czQCU5lMVmA 37ltv5Ec9U5hZuwk/9QO1Z+d/r6Jx0mlurS8gnCAKJgwa3kyZw6e4FZ8mYL4vpRR hPdvRTWCMJkeB4yBHyhxUmTRgJHm6YR3D6hcFAc9cQcTEl/I60tMdz33G6m0O42s Qt/+AR3YCY/RusWVBJB/qNS94EtNtj8iaebCQW1jHAhvGmFILVR9lzD0EzWKHkvy WEjmUVRgCDd6Ne3eFRNS73gdv/C3l5boYySeu4exkEYVxVRn8DhCxs0MnkMHWFK6 MyzXCCn+JnWFDYPfDKHvpff/kLDobtPBf+Lbch5wQy9quY27xaj0XwLyjOltpiST LWae/Q4vAgMBAAGjHTAbMAwGA1UdEwQFMAMBAf8wCwYDVR0PBAQDAgEGMA0GCSqG SIb3DQEBDQUAA4ICAQC9fUL2sZPxIN2mD32VeNySTgZlCEdVmlq471o/bDMP4B8g nQesFRtXY2ZCjs50Jm73B2LViL9qlREmI6vE5IC8IsRBJSV4ce1WYxyXro5rmVg/ k6a10rlsbK/eg//GHoJxDdXDOokLUSnxt7gk3QKpX6eCdh67p0PuWm/7WUJQxH2S DxsT9vB/iZriTIEe/ILoOQF0Aqp7AgNCcLcLAmbxXQkXYCCSB35Vp06u+eTWjG0/ pyS5V14stGtw+fA0DJp5ZJV4eqJ5LqxMlYvEZ/qKTEdoCeaXv2QEmN6dVqjDoTAo k0t5u4YRXzEVCfXAC3ocplNdtCA72wjFJcSbfif4BSC8bDACTXtnPC7nD0VndZLp +RiNLeiENhk0oTC+UVdSc+n2nJOzkCK0vYu0Ads4JGIB7g8IB3z2t9ICmsWrgnhd NdcOe15BincrGA8avQ1cWXsfIKEjbrnEuEk9b5jel6NfHtPKoHc9mDpRdNPISeVa wDBM1mJChneHt59Nh8Gah74+TM1jBsw4fhJPvoc7Atcg740JErb904mZfkIEmojC VPhBHVQ9LHBAdM8qFI2kRK0IynOmAZhexlP/aT/kpEsEPyaZQlnBn3An1CRz8h0S PApL8PytggYKeQmRhl499+6jLxcZ2IegLfqq41dzIjwHwTMplg+1pKIOVojpWA== -----END CERTIFICATE----- </ca> key-direction 1 <tls-auth> # # 2048 bit OpenVPN static key # -----BEGIN OpenVPN Static key V1----- e685bdaf659a25a200e2b9e39e51ff03 0fc72cf1ce07232bd8b2be5e6c670143 f51e937e670eee09d4f2ea5a6e4e6996 5db852c275351b86fc4ca892d78ae002 d6f70d029bd79c4d1c26cf14e9588033 cf639f8a74809f29f72b9d58f9b8f5fe fc7938eade40e9fed6cb92184abb2cc1 0eb1a296df243b251df0643d53724cdb 5a92a1d6cb817804c4a9319b57d53be5 80815bcfcb2df55018cc83fc43bc7ff8 2d51f9b88364776ee9d12fc85cc7ea5b 9741c4f598c485316db066d52db4540e 212e1518a9bd4828219e24b20d88f598 a196c9de96012090e333519ae18d3509 9427e7b372d348d352dc4c85e18cd4b9 3f8a56ddb2e64eb67adfc9b337157ff4 -----END OpenVPN Static key V1----- </tls-auth>

Try via ethernet if you can, if not reboot the router and try again please

The modem should have a sticker on the underside for the model. Congestion Control is the main one you should have on, Bandwidth Allocation reset it back to the defaults. How did you add the priority exactly, what service? If you check the router for the ping use the Geo-Filter not heatmap. Put Ping Assist to 0 and try again with close servers. There is a newer version you should upgrade to for security purposes https://kb.netgear.com/000066233/XR1000-Firmware-Version-1-0-0-74

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup Traffic Prioritization? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter? Where are you checking the ping, in game or on the Geo-Filter? What firmware version are you on? Do you have an Open NAT?