Netduma Fraser

Sorry, what did you mean by "I have my PC internal IP address on a static route." then? Do you mean you made a reserved/static IP for it? What about port forwarding off and UPnP on? It may be you're trying to port forward a conflicting port that UPnP is opening and vice versa, you should only need one of them enabled

On the router interface in Settings > Troubleshooting > Advanced

I don't know what you're referring to there, if you answer my questions specifically then we can move forward with trying other things

If you could grab the logs when it happens that may provide some more information

What is the static route you've done as that's probably why you're having the error

Drops like that with that frequency no, could you provide the logs from the router when that happens please?

Are you using the power adapter that we provided? Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Do you have another power adapter you could try with? I've commented on the Geo-Filter aspect in your previous topic many times so I won't repeat it here, go back and check what I said and try it and provide a screenshot if needed.

Are you able to grab the logs from http://192.168.77.1/cgi-bin/logs.txt when you can't access?

Do not DMZ your PC, that's a major security risk, what are the port forwarding rules you're using exactly? Your PC IP may be changing and so your port forward rules may not be applying, double check that. Also test with the Geo-Filter disabled to see if it still happens.

I appreciate you providing the steps that worked for you - I think stating it like that is incorrect though, that's your experience but it isn't like that for everyone - a year and a half after this was posted I think you're the only one to mention this was the process you needed to do.

Is this after a factory reset? Does it happen around the same time every day? Are you able to access via the app when it happens?

I don't have an answer for you, my last post was on Friday night after everyone left for the day and they won't be able to look at it until Monday and then I don't know what their workload is like to provide an estimate. As soon as it can be done it will be, I will keep pressing for it to be done before Xmas if needed.

That is normal when using a VPN, you won't be able to get it open.

What do you mean by struggling exactly?

I'm always going to advise updating to the latest firmware, especially when it's one that has been done to rectify issues you've mentioned. As the support person I'm going to do just that, provide support, I say all the time that I pass things on to the devs so they can look into it but it doesn't mean I'm going to ignore people or stop trying to help them. You're posting on a support forum, of course everyone here is experiencing issues, the ones that aren't having issues aren't posting here, it's hard to remember that sometimes but looking at the forum provides a skewed view of the customer base. Given I have to deal with these queries day in day out, it's something I need to remind myself of more than most. I'm not a developer and you wouldn't want me poking around in the code. I'll continue to help people where I can and even if I can't I will make sure they feel heard and things are passed on to the developers, that's all I can do. I'll do my job and they'll do theirs. I appreciate you're frustrated however, I can't do anything more than I am already and the team are working on the bugs I let them know about all the time. The entire customer base don't have the issue, it's not a fundamentally broken product, it just comes down to the fact that unfortunately you are one of the people having the issue and we'll endeavour to get it resolved as quickly as possible for you and any one else experiencing it.

I'll look into the detection issues mentioned, a cloud should be done but we need to fix the internal tool for this first. There were a lot of issues with integrating it so much so that we decided to postpone it. That was about a year ago and since then we've updated to DumaOS 4 which the XR range won't get unfortunately.

Are you able to access via the app at all when this happens?

There is a support section for the app: https://forum.netduma.com/forum/137-dumaos-mobile-app/ I've moved this topic there. When you have that login error do you also have the issue of not being able to login on a PC? I have seen others showing that language issue but I've not been able to reproduce it - the language uses your system settings to know what language to use so maybe that's why I can't reproduce it, I'll pass it onto the team. Thanks for the report!

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works better.

Did you notice any patterns at all? What was happening on the network, the devices that were being used, even someone cooking at the time etc.

Copy the WAN IP on the System Information page and enter that into the freebox DMZ/exposed host function, that will allow the two to work best together and allow you to achieve an Open NAT. Other than that it's best to experiment with settings to find what works best for you - there is no one size fits all option. In theory it's possible but with the games recent changes surrounding VPNs, if the ping would be very high for you then it may block you. I'd suggest having a look here to get you started: https://support.netduma.com/docs/dumaos-3/ On the interface there are question marks ? that contain more information about each panel and the ones at the top of the page next to the page title have tours.

You don't need internet access to be able to access the router interface so you should be able to access, get the log, then reboot, get internet and upload it here

You already have access https://forum.netduma.com/forum/144-netduma-r2-early-access/

Added

I don't think it's that easy, if it can't detect the internet it can't connect to it, if you can get the log after this happens we can take a look