R3 shipping out tomorrow - can't wait

[Spdsk8race]

I placed mine on the 23rd about 4pm Central time for the states (GMT-6) but no shipping information yet, just the email to be on the lookout. 

[Spritekid242]

Came Back just for the router to add to the collection 

[Shminka]

Cant wait to get mine, pre-ordered yesterday😍

[Yoda]

While we wait for our R3 routers and if you want a sneak peak.  A forum member I believe called @KindaBusted aka “Low Ping King” on YouTube has posted a very nice and helpful video on the R3 setup and features.
 

Check it out here:

 

 

[Mr_Meeseeks]

I pre-ordered on 23rd November 2023 and haven't received a email with shipping details 

[Yoda]

Mine just arrived. So excited that I tried to set it up during lunch break but ran into a problem. Haha  

I’m using PPPoE (fibre internet connection) and the username field comes back with invalid if I use “@“ or “.”  Which is a problem as mine has both.

Even if you skip past this bit the router gets stuck at “Welcome to DumaOS 4” with a spinning circle.

 

@Netduma Fraser - is there’s a beta firmware that might have a fix chap? 

Got to get back to work but will try to use the reset hole at the back. Hoping if that doesn’t work there might be a firmware I can download onto USB (think I saw somewhere you can flash it that way now, unsure )

[Yoda]

Actually noticed 4.0.16 is available. Any idea if that is newer than the one loaded on the shipped R3’s? 
 

Can’t remember seeing firmware version number while going through setup. 

[slugg]

12 minutes ago, Yoda said:

Mine just arrived. So excited that I tried to set it up during lunch break but ran into a problem. Haha  

I’m using PPPoE (fibre internet connection) and the username field comes back with invalid if I use “@“ or “.”  Which is a problem as mine has both.

Even if you skip past this bit the router gets stuck at “Welcome to DumaOS 4” with a spinning circle.

 

@Netduma Fraser - is there’s a beta firmware that might have a fix chap? 

Got to get back to work but will try to use the reset hole at the back. Hoping if that doesn’t work there might be a firmware I can download onto USB (think I saw somewhere you can flash it that way now, unsure )

This was a problem during R2 beta that I had with password field.

[Yoda]

15 minutes ago, slugg said:

This was a problem during R2 beta that I had with password field.

Yeah I think you’re right. 
 

No biggy, these things can happen  , especially if you buy products on launch. Maybe there’s a newer firmware with a fix. Netduma are pretty good with getting things like this sorted. 
 

Swapped back to the R2 for now. No biggy. 

[Achilles]

I'm getting mine shipped to a US address. 

If you purchased from USA does it come with a power supply that has an US plug?

[Netduma Fraser]

1 hour ago, Yoda said:

Mine just arrived. So excited that I tried to set it up during lunch break but ran into a problem. Haha  

I’m using PPPoE (fibre internet connection) and the username field comes back with invalid if I use “@“ or “.”  Which is a problem as mine has both.

Even if you skip past this bit the router gets stuck at “Welcome to DumaOS 4” with a spinning circle.

@Netduma Fraser - is there’s a beta firmware that might have a fix chap? 

Got to get back to work but will try to use the reset hole at the back. Hoping if that doesn’t work there might be a firmware I can download onto USB (think I saw somewhere you can flash it that way now, unsure )

Ah sorry to hear that, please do factory reset then attempt the wizard again and skip past that part. The version you mentioned is the launch version. I may need to talk to the team about this one, will be hard if you can't get past the wizard.

1 hour ago, Achilles said:

I'm getting mine shipped to a US address. 

If you purchased from USA does it come with a power supply that has an US plug?

Yes it will

[PharmDawgg]

Ordered on Nov 29th and just received the DHL tracking number. I’m on the east coast USA.  Hopefully I should have the R3 by this weekend to get to know my new friend 😆 

[Yoda]

1 hour ago, Netduma Fraser said:

Ah sorry to hear that, please do factory reset then attempt the wizard again and skip past that part. The version you mentioned is the launch version. I may need to talk to the team about this one, will be hard if you can't get past the wizard.

Yes it will

 

Hi M8,

Resetting the router didn't help I'm afriad. Same "Invalid Username" issue when trying to use PPPoE.

I have a second internet connection in the house that isn't PPPoE. Conneceted the R3 to it. However, the router is still stuck on the screen "Welcome to DumaOS" so it's  not completing the setup.

However, I have internet via the R3 and I'm posting using it right now. But, cannot access the dashboard because if you type in 192.168.77.1 into the browser it redirects to "192.168.77.1/dumaweb/#setup/complete" and you see the image below. Sat on that screen for the last 20 minutes.

 

[Yoda]

The connection that isn't PPPoE is a very very slow and old connection so won't be gaming on it. 

[Netduma Fraser]

3 minutes ago, Yoda said:

 

Hi M8,

Resetting the router didn't help I'm afriad. Same "Invalid Username" issue when trying to use PPPoE.

I have a second internet connection in the house that isn't PPPoE. Conneceted the R3 to it. However the router is still stuck on the screen "Welcome to DumaOS" so it's  not completing the setup.

However, I have internet and I'm posting using that. However, cannot access the dashboard because if you type in 192.168.77.1 into the browser it redirects to "192.168.77.1/dumaweb/#setup/complete" and you see the image below. Sat onm that screen for the last 20 minutes.

Did you factory reset when you connected it to the second connection? 

Could you try this link to see if you can get past the end of the wizard please? http://192.168.77.1/dumaweb/?cache=0

On the PPPoE connection can you have the ISP modem/router handle PPPoE for the moment?

Good news is we reproduced the issue, identified the cause and will have a fix very soon.

[Yoda]

11 minutes ago, Netduma Fraser said:

Did you factory reset when you connected it to the second connection? 

Could you try this link to see if you can get past the end of the wizard please? http://192.168.77.1/dumaweb/?cache=0

On the PPPoE connection can you have the ISP modem/router handle PPPoE for the moment?

Good news is we reproduced the issue, identified the cause and will have a fix very soon.

1) Yep, factory reset the connection before connecting to the second connection.

2) http://192.168.77.1/dumaweb/?cache=0

Throws me back into the setup.

 

3) ISP Modem/Router: I could use the ISPs modem/router which is a eero router but I think it doesn't have an option for a DMZ when i had  hooked it up last. Might have had an update since so could potentially do that. I could just plug in the R2 and connect it up via that as well. Hopefully without double NATing the connection.

 

4) Awesome, always had faith in NetDuma  . Should have contacted me before, I could have tested this sort of stuff for you guys haha

It seems I have two issues right now: 

 i) PPPoE - invalid username

ii) Stuck in a loop and can't get into the dashboard.

Which was reproduced?

Thanks for your help as always @Netduma Fraser .

 

 

 

 

[KGoogle]

43 minutes ago, PharmDawgg said:

Ordered on Nov 29th and just received the DHL tracking number. I’m on the east coast USA.  Hopefully I should have the R3 by this weekend to get to know my new friend 😆 

Ordered on the 27th still nothing :s thought it was first come first served 😪

[Netduma Fraser]

7 minutes ago, Yoda said:

1) Yep, factory reset the connection before connecting to the second connection.

2) http://192.168.77.1/dumaweb/?cache=0

Throws me back into the setup.

3) ISP Modem/Router: I could use the ISPs modem/router which is a eero router but I think it doesn't have an option for a DMZ when i had  hooked it up last. Might have had an update since so could potentially do that. I could just plug in the R2 and connect it up via that as well. Hopefully without double NATing the connection.

4) Awesome, always had faith in NetDuma  . Should have contacted me before, I could have tested this sort of stuff for you guys haha

It seems I have two issues right now: 

 i) PPPoE - invalid username

ii) Stuck in a loop and can't get into the dashboard.

Which was reproduced?

Thanks for your help as always @Netduma Fraser .

The PPPoE issue we've reproduced, we're aiming to get that out within a day or so if possible. If you can connect that way in the meantime so it doesn't use PPPoE and that way the R3 can try to get a connection during the wizard.

Regarding the loop, what web browser/device are you using? If you use the DumaOS app (also has an update) can you complete it that way?

6 minutes ago, KGoogle said:

Ordered on the 27th still nothing :s thought it was first come first served 😪

Orders opened on 23rd so 4 days worth of orders ahead of you!

[Etherealize]

Received mine today also. I connect via PPPoE as well. Is it worth waiting for the fix to come out before setting up?

[KGoogle]

3 minutes ago, Netduma Fraser said:

The PPPoE issue we've reproduced, we're aiming to get that out within a day or so if possible. If you can connect that way in the meantime so it doesn't use PPPoE and that way the R3 can try to get a connection during the wizard.

Regarding the loop, what web browser/device are you using? If you use the DumaOS app (also has an update) can you complete it that way?

Orders opened on 23rd so 4 days worth of orders ahead of you!

He ordered on the 29th 

[Netduma Fraser]

5 minutes ago, Etherealize said:

Received mine today also. I connect via PPPoE as well. Is it worth waiting for the fix to come out before setting up?

It still needs internet to get the fix, make sure the R3 is connected to a router handling PPPoE then complete the wizard and then you should be able to adjust PPPoE in Settings and you can then switch it over.

4 minutes ago, KGoogle said:

He ordered on the 29th 

See below

1 hour ago, PharmDawgg said:

Ordered on Nov 29th and just received the DHL tracking number. I’m on the east coast USA.  Hopefully I should have the R3 by this weekend to get to know my new friend 😆 

I don't think that's from us? Just checked your order and I don't see a tracking number 

[Yoda]

26 minutes ago, Netduma Fraser said:

The PPPoE issue we've reproduced, we're aiming to get that out within a day or so if possible. If you can connect that way in the meantime so it doesn't use PPPoE and that way the R3 can try to get a connection during the wizard.

Regarding the loop, what web browser/device are you using? If you use the DumaOS app (also has an update) can you complete it that way?

Orders opened on 23rd so 4 days worth of orders ahead of you!

Ok chap, will try to get the R3 online via the ISP router or R2

[Yoda]

Sorry hit post before finishing ha!

Using a PC  to connect via a Chrome Browser.

 

Just updated to the new app ("had day 1 patch as a comment on it") but get this - I've removed the login details for secuirty reasons:

 

 

[Fuzy]

@Yoda do the test with your ISP router (DMZ on R3 DHCP IP)

PPPoE is really an outdated protocol for VHP, I hope the ISPs will evolve...

[Netduma Fraser]

23 minutes ago, Yoda said:

Sorry hit post before finishing ha!

Using a PC  to connect via a Chrome Browser.

 

Just updated to the new app ("had day 1 patch as a comment on it") but get this - I've removed the login details for secuirty reasons:

 

 

I can't see the attachment, what are you getting? Could you unplug the R3 from any other router so just PC and power are connected and see if you can get through it that way after a reboot please?