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New XR500 hotfix firmware for drop outs

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zmon

zmon

Posted
Posted
On 12/14/2019 at 7:42 AM, Netduma Fraser said:

The fact is only lasts a second and doesn't occur on WiFi indicates it may not be an issue with QoS or anything like that. Do you have a spare ethernet cable you could try with? Also try a different port on the router as they could both cause something like this.

Been away for a few weeks and haven't checked in, thanks for the response. I've tried multiple cables varying from cat5, cat5e, and cat6. I've done a factory reset, I've tried force updating the firmware to no avail. One thing I did actually notice was when the disconnects do happen, they actually are following a pattern. In Event Viewer when my adapters get disconnected, it's happening every 30 minutes on the dot, even the same seconds, and now I see in the monitoring logs on the router that I'm getting an "Internet Connected" message at the time I lose/regain connection, so now I'm assuming it is happening network wide instead of just my local devices. I'll update this post with a debug log in the next 20 minutes or if you'd prefer I can PM you the logs.

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Netduma Admin
Netduma Admin

Good news, NETGEAR are happy for us to publicly share the link to a hot fix firmware which should address the very small % of users who are experiencing drop outs. Here it is: https://ntgr-my.sha

Danny80916
Danny80916

Thank you

wetmog
wetmog

So it's been almost a week now and I've yet to have a single drop out issue since updating, will continue to monitor but so far so good.  Thanks!

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  • 2 months later...
valkyrie743

valkyrie743

Posted
Posted

i just bought a XR500 as well as a netgear ex7700 just got done setting it up and i was having issue with DHCP stopping and getting renewed at least every 1 hour. it stopped for now. i didnt get the internet Dropped issue but for whatever reason the router just rebooted by it self.  one of the times i was in an overwatch game (ranked) was not happy.  

im keeping an eye on it. hopefully this does not become the norm. 

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Netduma Fraser

Netduma Fraser

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On 4/17/2020 at 6:11 AM, valkyrie743 said:

i just bought a XR500 as well as a netgear ex7700 just got done setting it up and i was having issue with DHCP stopping and getting renewed at least every 1 hour. it stopped for now. i didnt get the internet Dropped issue but for whatever reason the router just rebooted by it self.  one of the times i was in an overwatch game (ranked) was not happy.  

im keeping an eye on it. hopefully this does not become the norm. 

Hey, welcome to the forum!

Sorry to hear that, has it been fine since you posted?

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Aswitch

Aswitch

Posted
Posted

Initially had the issue from here: https://forum.netduma.com/topic/29871-too-many-devicesswitchesaps/

Since we're upgrading the gigabit, and the R1 technically isn't capable of that we decided to switch back to the XR500 to see if maybe some of the issues may have resolved itself since then (also having a new modem as well). Currently at least from some troubleshooting and research, we seem to be getting this issue specifically. I think I kinda mentioned before in the previous thread, but it seems to not really be tied to games from what I've noticed so far. Doesn't matter the game, or if online or not it seems to disconnect the router from the internet completely for about 5 mins and then come back online. Happened this past thursday (while me(xbox) and friend(PC) were playing COD MW cross platform. But I doubt that was the cause considering the random nature of it.. so I went ahead and disabled all of QoS (included unchecking classified DumaOS). Issue happened again about an hr ago today. When checking the logs I noticed a DDos error [DoS Attack: Ascend Kill]. I would paste the logs but it was overwritten after reenabling QoS since that doesn't look to be the issue as the same issue happened. I tried turning of disable DDos protection just to see if the issue still happens. I signed up for the XR500 Beta on Netgear's forums, whenever that releases I will report back if that resolves. Router works totally fine for about 1-2 days before it completely disconnects in general so I may have misidentified the issue, or maybe it is more so due to this issue.

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Aswitch

Aswitch

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Same issue happened this morning. Had to reboot the router. Here are the logs:

Spoiler

[admin login] from source 192.168.1.29, Monday, June 15, 2020 06:55:46
[DumaOS] Marking device that is marked 192.168.1.30 8 25., Monday, June 15, 2020 06:55:26
[DumaOS] Marking device that is marked 192.168.1.30 8 25., Monday, June 15, 2020 06:54:56
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:55
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:55
[DHCP IP: 192.168.1.75] to MAC address 68:14:01:7a:7f:af, Monday, June 15, 2020 06:54:55
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' now bound, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Ubus object 'com.netdumasoftware.geofilter' added, attempting to bind pending, Monday, June 15, 2020 06:54:44
[DumaOS] Marking device that is marked 192.168.1.30 8 25., Monday, June 15, 2020 06:54:36
[DumaOS] Marking device that is marked 192.168.1.30 8 25., Monday, June 15, 2020 06:54:35
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:35
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:35
[DHCP IP: 192.168.1.30] to MAC address 44:09:b8:80:63:24, Monday, June 15, 2020 06:54:35
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:30
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:30
[DHCP IP: 192.168.1.29] to MAC address 60:45:cb:6a:e9:62, Monday, June 15, 2020 06:54:30
[DumaOS] applying qos for zone lan, Monday, June 15, 2020 06:54:28
[DumaOS] applying qos for zone wan, Monday, June 15, 2020 06:54:27
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' now bound, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] Ubus object 'com.netdumasoftware.qos' added, attempting to bind pending, Monday, June 15, 2020 06:54:25
[DumaOS] NSS delete root for interface 'br0', Monday, June 15, 2020 06:54:24
[DumaOS] applying qos for zone lan, Monday, June 15, 2020 06:54:24
[DumaOS] NSS delete root for interface 'brwan', Monday, June 15, 2020 06:54:24
[DumaOS] applying qos for zone wan, Monday, June 15, 2020 06:54:24
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:19
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Monday, June 15, 2020 06:54:19
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:18
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:18
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' now bound, Monday, June 15, 2020 06:54:18
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:18
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:18
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:18
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:18
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:18
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:18
[DumaOS] Ubus object 'com.netdumasoftware.hybridvpn' added, attempting to bind pending, Monday, June 15, 2020 06:54:18
[DumaOS] Geo-Filter cloudsync result 'true','Geo-Filter is up to date', Monday, June 15, 2020 06:54:18
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Monday, June 15, 2020 06:54:18
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' now bound, Monday, June 15, 2020 06:54:17
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:17
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:17
[DumaOS] Dependency loaded 'com.netdumasoftware.devicemanager', Monday, June 15, 2020 06:54:17
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Monday, June 15, 2020 06:54:17
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Monday, June 15, 2020 06:54:17
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Monday, June 15, 2020 06:54:17
[DumaOS] All dependencies loaded, starting, Monday, June 15, 2020 06:54:17
[DumaOS] Dependency loaded 'com.netdumasoftware.devicemanager', Monday, June 15, 2020 06:54:17
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Monday, June 15, 2020 06:54:17
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Monday, June 15, 2020 06:54:17
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Monday, June 15, 2020 06:54:17
[DumaOS] All dependencies loaded, starting, Monday, June 15, 2020 06:54:17
[DumaOS] Dependency loaded 'com.netdumasoftware.devicemanager', Monday, June 15, 2020 06:54:17
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Monday, June 15, 2020 06:54:17
[DumaOS] Ubus object 'com.netdumasoftware.devicemanager' added, attempting to bind pending, Monday, June 15, 2020 06:54:17
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' now bound, Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.dpiclass' added, attempting to bind pending, Monday, June 15, 2020 06:54:15
[DumaOS] Cloudsync DPI result 'false','All mirrors are down', Monday, June 15, 2020 06:54:15
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] App 'com.netdumasoftware.rappstore' initialised & starting., Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.rappstore' added, attempting to bind pending, Monday, June 15, 2020 06:54:13
[DumaOS] R-App store cloud sync failed, Monday, June 15, 2020 06:54:13
[DumaOS] HTTP download failed with code '404', Monday, June 15, 2020 06:54:13
[DumaOS] Resync R-App store cloud, Monday, June 15, 2020 06:54:13
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.networkmonitor' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] App 'com.netdumasoftware.autoadmin' initialised & starting., Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Dependency loaded 'com.netdumasoftware.autoadmin', Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Dependency loaded 'com.netdumasoftware.autoadmin', Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.autoadmin' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.networkmonitor' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] App 'com.netdumasoftware.desktop' initialised & starting., Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Ubus object 'com.netdumasoftware.desktop' added, attempting to bind pending, Monday, June 15, 2020 06:54:12
[DumaOS] Cloudsync Themes result 'false','All mirrors are down', Monday, June 15, 2020 06:54:11
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:11
[DumaOS] Ubus object 'com.netdumasoftware.networkmonitor' added, attempting to bind pending, Monday, June 15, 2020 06:54:11
[DumaOS] App 'com.netdumasoftware.neighsync' initialised & starting., Monday, June 15, 2020 06:54:11
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:11
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:11
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:11
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:11
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:11
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:11
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:11
[DumaOS] Ubus object 'com.netdumasoftware.neighsync' added, attempting to bind pending, Monday, June 15, 2020 06:54:11
[DumaOS] App 'com.netdumasoftware.geofilter' initialised & starting., Monday, June 15, 2020 06:54:11
[DumaOS] Waiting for 'com.netdumasoftware.autoadmin' to run before starting, Monday, June 15, 2020 06:54:11
[DumaOS] Waiting for 'com.netdumasoftware.devicemanager' to run before starting, Monday, June 15, 2020 06:54:11
[DumaOS] pending subscription for package 'com.netdumasoftware.dpiclass', Monday, June 15, 2020 06:54:11
[DumaOS] pending subscription for package 'com.netdumasoftware.devicemanager', Monday, June 15, 2020 06:54:11
[DumaOS] App 'com.netdumasoftware.devicemanager' initialised & starting., Monday, June 15, 2020 06:54:11
[DumaOS] Waiting for 'com.netdumasoftware.autoadmin' to run before starting, Monday, June 15, 2020 06:54:11
[DumaOS] pending subscription for package 'com.netdumasoftware.dpiclass', Monday, June 15, 2020 06:54:11
[DumaOS] subscribe to 'com.netdumasoftware.neighwatch' from 'com.netdumasoftware.devicemanager', Monday, June 15, 2020 06:54:11
[DumaOS] App 'com.netdumasoftware.hybridvpn' initialised & starting., Monday, June 15, 2020 06:54:10
[DumaOS] Waiting for 'com.netdumasoftware.autoadmin' to run before starting, Monday, June 15, 2020 06:54:10
[DumaOS] Waiting for 'com.netdumasoftware.devicemanager' to run before starting, Monday, June 15, 2020 06:54:10
[DumaOS] pending subscription for package 'com.netdumasoftware.devicemanager', Monday, June 15, 2020 06:54:10
[DumaOS] Ubus object 'com.netdumasoftware.networkmonitor' added, attempting to bind pending, Monday, June 15, 2020 06:54:10
[DumaOS] App 'com.netdumasoftware.networkmonitor' initialised & starting., Monday, June 15, 2020 06:54:10
[DumaOS] Ubus object 'com.netdumasoftware.networkmonitor' added, attempting to bind pending, Monday, June 15, 2020 06:54:10
[DumaOS] Ubus object 'com.netdumasoftware.networkmonitor' added, attempting to bind pending, Monday, June 15, 2020 06:54:10
[DumaOS] Ubus object 'com.netdumasoftware.networkmonitor' added, attempting to bind pending, Monday, June 15, 2020 06:54:10
[DumaOS] Ubus object 'com.netdumasoftware.networkmonitor' added, attempting to bind pending, Monday, June 15, 2020 06:54:10
[DumaOS] App 'com.netdumasoftware.qos' initialised & starting., Monday, June 15, 2020 06:54:10
[DumaOS] Waiting for 'com.netdumasoftware.autoadmin' to run before starting, Monday, June 15, 2020 06:54:10
[DumaOS] Waiting for 'com.netdumasoftware.devicemanager' to run before starting, Monday, June 15, 2020 06:54:10
[DumaOS] pending subscription for package 'com.netdumasoftware.devicemanager', Monday, June 15, 2020 06:54:10
[DumaOS] Ubus object 'com.netdumasoftware.neighwatch' added, attempting to bind pending, Monday, June 15, 2020 06:54:08
[DumaOS] Ubus object 'com.netdumasoftware.systeminfo' added, attempting to bind pending, Monday, June 15, 2020 06:54:08
[DumaOS] App 'com.netdumasoftware.neighwatch' initialised & starting., Monday, June 15, 2020 06:54:08
[DumaOS] Ubus object 'com.netdumasoftware.neighwatch' added, attempting to bind pending, Monday, June 15, 2020 06:54:08
[DumaOS] Ubus object 'com.netdumasoftware.neighwatch' added, attempting to bind pending, Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new lease allocated., Monday, June 15, 2020 06:54:08
[DumaOS] DHCP new event., Monday, June 15, 2020 06:54:08
[DumaOS] Ubus object 'com.netdumasoftware.systeminfo' added, attempting to bind pending, Monday, June 15, 2020 06:54:08
[DumaOS] App 'com.netdumasoftware.systeminfo' initialised & starting., Monday, June 15, 2020 06:54:08
[DumaOS] Ubus object 'com.netdumasoftware.systeminfo' added, attempting to bind pending, Monday, June 15, 2020 06:54:08
[DumaOS] subscribe to 'com.netdumasoftware.arpwatch' from 'com.netdumasoftware.neighwatch', Monday, June 15, 2020 06:54:08
[DumaOS] Ubus object 'com.netdumasoftware.procmanager' added, attempting to bind pending, Monday, June 15, 2020 06:54:08
[DumaOS] App 'com.netdumasoftware.procmanager' initialised & starting., Monday, June 15, 2020 06:54:08
[DumaOS] Non-existent publish method 'licence_permitted', Monday, June 15, 2020 06:54:08
[DumaOS] Starting process manager, Monday, June 15, 2020 06:54:08
[DHCP IP: 192.168.1.134] to MAC address 94:de:80:78:f0:53, Monday, June 15, 2020 06:54:05
[UPnP set event: add_nat_rule] from source 192.168.1.123, Monday, June 15, 2020 06:54:04
[UPnP set event: add_nat_rule] from source 192.168.1.45, Monday, June 15, 2020 06:54:01
[DHCP IP: 192.168.1.217] to MAC address c8:63:f1:88:78:3f, Monday, June 15, 2020 06:54:00
[UPnP set event: add_nat_rule] from source 192.168.1.45, Monday, June 15, 2020 06:54:00
[DHCP IP: 192.168.1.28] to MAC address 60:01:94:87:ee:72, Monday, June 15, 2020 06:53:59
[Time synchronized with NTP server] Monday, June 15, 2020 06:53:55
[DHCP IP: 192.168.1.28] to MAC address 60:01:94:87:ee:72, Monday, June 15, 2020 06:53:54
[DHCP IP: 192.168.1.27] to MAC address 00:09:b0:e1:8a:a8, Monday, June 15, 2020 06:53:52
[DHCP IP: 192.168.1.79] to MAC address ec:f4:bb:4a:1e:7e, Monday, June 15, 2020 06:53:52
[Internet connected] IP address: 47.28.118.94, Monday, June 15, 2020 06:53:50
[DHCP IP: 192.168.1.26] to MAC address 78:bd:bc:03:ed:7b, Monday, June 15, 2020 06:53:45
[Initialized, firmware version: V2.3.2.56]  Monday, June 15, 2020 06:53:44

 

Connection status:

IP Address47.28.118.94

Subnet Mask255.255.240.0

Default Gateway47.28.112.1

DHCP Server47.34.192.1

DNS Server71.10.216.1
71.10.216.2

Lease Obtained0 Days, 1 Hours, 0 Minutes

Lease Expires0 Days, 0 Hours, 45 Minutes

 

Seems to be due to dhcp according to the logs, but hard to say.

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Fuzy

Fuzy

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Posted

It's been a recurring problem for 1 year ...
I could easily notice it because I use an old iphone which I use to listen to the radio with WIFI.
As soon as there is a disconnection the radio turns off, about every hour maximum!
I don't know if there is a problem with Duma or netgear, but live on my ISP router or via my ERL3 it never happens ...? !!!!
I am also on XBOX, I use the upnp and the geofilter.
Hopefully the problem is solved on the next version of their OS ...

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Netduma Fraser

Netduma Fraser

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On 6/15/2020 at 4:09 PM, Aswitch said:

Same issue happened this morning. Had to reboot the router. Here are the logs:

  Reveal hidden contents

Seems to be due to dhcp according to the logs, but hard to say.

It seems like the router WAN IP is being renewed every hour which could cause this, what is your physical setup? Is it possible to put the ISP router in modem mode or give the XR a static IP on the ISP router and put it in the DMZ?

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Aswitch

Aswitch

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Yeah that was one aspect I suspected as well. I called their support inquiring about that, but the person I was talking to wasn't really aware of it and how to do so. They sent a refresh signal yesterday and that seemed to have helped so far. They claimed that the issue seems to be the modem from what they said. A tech is coming Thursday so going to inquire about all of that and provide an update then.

For the meantime I rolled back to the hotfix firmware from this thread and it seems to be working better so far. It still disconnects temporarily it seems but it's very brief and doesn't seem to completely shutdown our whole network like it was doing before. We're still waiting on upgraded wiring for gigabit which may possibly be a culprit as well. Getting like 400-500 speeds which I'm assuming is a limitation of coaxial cable vs fiber so waiting to see if everything irons out when the tech comes this thursday basically so we know for sure where the issue is coming from.

 

 

 

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Guest Killhippie

Guest Killhippie

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Posted
On 6/16/2020 at 11:41 PM, Aswitch said:

Yeah that was one aspect I suspected as well. I called their support inquiring about that, but the person I was talking to wasn't really aware of it and how to do so. They sent a refresh signal yesterday and that seemed to have helped so far. They claimed that the issue seems to be the modem from what they said. A tech is coming Thursday so going to inquire about all of that and provide an update then.

For the meantime I rolled back to the hotfix firmware from this thread and it seems to be working better so far. It still disconnects temporarily it seems but it's very brief and doesn't seem to completely shutdown our whole network like it was doing before. We're still waiting on upgraded wiring for gigabit which may possibly be a culprit as well. Getting like 400-500 speeds which I'm assuming is a limitation of coaxial cable vs fiber so waiting to see if everything irons out when the tech comes this thursday basically so we know for sure where the issue is coming from.

 

 

 

Be careful as 2.3.2.56 patched some nasty security issues, including a denial of service bug that could lead to your router and network being compromised. Also as a side note if anything happens to your router and you are not running the latest security patches Netgear says it will invalidate you warranty if something bad does happen.

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  • 2 weeks later...
Aswitch

Aswitch

Posted
Posted

Update. So Cable tech came and replaced the drop and modem again that Thursday, but same issue still happened shortly after. So I bought another XR500 (used from Amazon) due to pure curiosity at this point. set it up from scratch, Worked fine for a while and then same exact issue happened again after a good session playing some COD MW last night. logs looked to have indicated the same errors as before. So throwing my hands up at this point and going to use another router completely to see if it's stable in order to fully confirm that it does work fine with another router. R1 pre and post-dumaos seem to have worked fine for the most part, but it's not gigabit capable so using a Linkys Router I forgot about and see where that gets me for now.

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Netduma Fraser

Netduma Fraser

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12 hours ago, Aswitch said:

Update. So Cable tech came and replaced the drop and modem again that Thursday, but same issue still happened shortly after. So I bought another XR500 (used from Amazon) due to pure curiosity at this point. set it up from scratch, Worked fine for a while and then same exact issue happened again after a good session playing some COD MW last night. logs looked to have indicated the same errors as before. So throwing my hands up at this point and going to use another router completely to see if it's stable in order to fully confirm that it does work fine with another router. R1 pre and post-dumaos seem to have worked fine for the most part, but it's not gigabit capable so using a Linkys Router I forgot about and see where that gets me for now.

What is the model of the new modem? Is it a pure modem or is it a router as well?

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Aswitch

Aswitch

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Posted
On 6/27/2020 at 6:04 AM, Netduma Fraser said:

What is the model of the new modem? Is it a pure modem or is it a router as well?

It's a pure modem(what i believe is spectrum's own) E31U2V1. Before going through like 3 of these, we were using my personally bought Netgear CM1000 where we were getting this same issue.

Using the other router(Linksys WRT1900AC)didn't seem to work any better either(likely the router itself as it was acting up a lot beforehand). I flashed it with custom firmware and decided to flash it back and it didn’t seem to like that too much.so I ended up swapping things back as it is better than before, so now i'm using 2 XR500s. At this point I really have no clue what specifically is going on at this point for sure now.

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Aswitch

Aswitch

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Posted

So another update. Issue happened about 2hrs before the ip address was supposed to reset. myself(Xbox One) and both of my roommates (PS4 and PC) were playing MW. I was on first playing for a while fine, then my (PC) roommate and (PS4)hopped on and then completely took down the internet like before.

An interesting thing though that i tried(that I never did before) when checking the connection via the monitoring section is hit the renew button(assuming its essentially an Ipconfig /renew command). Connection went back up within seconds. The shortest time it ever took to come back online especially without manually rebooting the modem and router.

So that may be worth exploring from a development standpoint. I’m guessing something like when the netduma isn’t getting a response maybe it can issue a renew command that would still maintain the internet connection without a noticeable issue on the front end?

Additionally since I suspected that the issue is due to possibly to the XR500 assigning  multiple new addresses due to the port forwarding issues. I assigned the main devices we use for gaming static IP’s for now to see if that may mitigate the issue(I want to say I did this before and it not working but I’ll try it again to be sure).

Also managed to stay up for the suspected time  it was going to renew the IP and it didn’t seem to change IP’s or disconnect. Claims there’s another 3hrs.

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Netduma Fraser

Netduma Fraser

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Thanks for the information, I've got some news regarding this issue. A Netgear developer let us know that they have identified the issue on their side and a fix will be in one of the next 3.0 builds. I realize that doesn't help you right now but at least it will be fixed. Hopefully you'll get the beta around the time that build is released.

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gdadkins

gdadkins

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Posted

I've honestly lost faith the 3.0 update will ever release since it's coming up on a YEAR of not getting any kind of updates past 2.3.2.56 (security, feature, bug fixes, etc.). This has nothing to do with you forum warriors of course as you end up taking the heat for the lack of said firmware releases. The XR700 isn't fairing much better looks like either. 

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Netduma Fraser

Netduma Fraser

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59 minutes ago, gdadkins said:

I've honestly lost faith the 3.0 update will ever release since it's coming up on a YEAR of not getting any kind of updates past 2.3.2.56 (security, feature, bug fixes, etc.). This has nothing to do with you forum warriors of course as you end up taking the heat for the lack of said firmware releases. The XR700 isn't fairing much better looks like either. 

I appreciate your frustrations, we're are closer than ever now given that the 500 is in beta with real users testing it out. More testers will be added and you could be one of them if you've signed up. We also launched the R1 beta today to a small group so I'm very optimistic that before long most users will be using 3.0 on whatever router they have R1 or XR.

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  • 1 month later...
twistof8

twistof8

Posted
Posted
On 7/1/2020 at 11:26 AM, Netduma Fraser said:

Thanks for the information, I've got some news regarding this issue. A Netgear developer let us know that they have identified the issue on their side and a fix will be in one of the next 3.0 builds. I realize that doesn't help you right now but at least it will be fixed. Hopefully you'll get the beta around the time that build is released.

I sincerely honestly hope this is true. This problem is disgusting. Competitive gaming is now out of the question, due to bans for disconnects. I mean, it's a gaming router. LMAO. Anyway. all my posts on netgear forums, literally all of them have been censored or something. Not a single one shows up. So if you can bump me up on that beta list I'd really like to see if it resolves anything or if it is time to buy a new router.

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Netduma Fraser

Netduma Fraser

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3 hours ago, twistof8 said:

I sincerely honestly hope this is true. This problem is disgusting. Competitive gaming is now out of the question, due to bans for disconnects. I mean, it's a gaming router. LMAO. Anyway. all my posts on netgear forums, literally all of them have been censored or something. Not a single one shows up. So if you can bump me up on that beta list I'd really like to see if it resolves anything or if it is time to buy a new router.

Hey, welcome to the forum!

Yes it is true! Some people have had success avoiding that issue by downgrading to .32 or .40 so might be worth a try. What is your Netgear Community username?

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twistof8

twistof8

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13 hours ago, Netduma Fraser said:

Hey, welcome to the forum!

Yes it is true! Some people have had success avoiding that issue by downgrading to .32 or .40 so might be worth a try. What is your Netgear Community username?

It's the same. twistof8.

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