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Netduma Admin

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  1. Like
    Netduma Admin reacted to Mark1 in Netduma R2 Is amazing!   
    I just received my R2 and I have to say I'm very impressed I had the XR500 and even some of the same ping assisted servers I used on the XR500 now on the R2 no longer show the big ping spikes any more. My PC and PS4 Pro are like so smooth and much faster what a noticeable difference in and out side of game play.
  2. Like
    Netduma Admin got a reaction from Newfie in Received a faulty router (in Kenya)   
    Sorry this has happened. Either something went wrong with the install, or it was damaged en route. Either way, we are sending you a new unit today which will be with you early next week. We will also be refunding your postage cost from your initial order. Thank you for working with us in trying to fix it, and apologies again that this was not working for you when you received it.
  3. Like
    Netduma Admin reacted to Shah_Tha_Sharq in Received a faulty router (in Kenya)   
    No problem my experience was not bad. BTW the software you have developed is mind blowing.
  4. Like
    Netduma Admin reacted to Shah_Tha_Sharq in Received a faulty router (in Kenya)   
    Thank you guys so much it was very helpful. Hope this doesn't happen next time.
  5. Like
    Netduma Admin got a reaction from Netduma Fraser in Received a faulty router (in Kenya)   
    Sorry this has happened. Either something went wrong with the install, or it was damaged en route. Either way, we are sending you a new unit today which will be with you early next week. We will also be refunding your postage cost from your initial order. Thank you for working with us in trying to fix it, and apologies again that this was not working for you when you received it.
  6. Like
    Netduma Admin got a reaction from fuzzy clam in Invalid request   
    Just to confirm, we're getting FIFA's servers now, so will hopefully have it added to Ping Heatmap before the end of the week
  7. Like
    Netduma Admin got a reaction from mohands in Invalid request   
    Just to confirm, we're getting FIFA's servers now, so will hopefully have it added to Ping Heatmap before the end of the week
  8. Like
    Netduma Admin reacted to Paddee1987 in bad antenna   
    Hi 
    Fraser opened up my r2 today and have the same with one antenna seems to be a slip in quality controll. It just needs the little nut on the threaded part tightening up a tad then it's okay. If you guys are personally boxing these up might be worth checking in them the tightening accordingly.
     
    Thanks
     
    Paddee
  9. Like
    Netduma Admin got a reaction from Newfie in Invalid request   
    Just to confirm, we're getting FIFA's servers now, so will hopefully have it added to Ping Heatmap before the end of the week
  10. Like
    Netduma Admin got a reaction from PharmDawgg in Invalid request   
    Just to confirm, we're getting FIFA's servers now, so will hopefully have it added to Ping Heatmap before the end of the week
  11. Like
    Netduma Admin got a reaction from Netduma Fraser in Invalid request   
    Just to confirm, we're getting FIFA's servers now, so will hopefully have it added to Ping Heatmap before the end of the week
  12. Like
    Netduma Admin reacted to scoobypreza in R2 dispatch   
    Cool thanks 
  13. Like
    Netduma Admin got a reaction from scoobypreza in R2 dispatch   
    I can confirm we were able to get it out. Should be with you tomorrow.
  14. Like
    Netduma Admin got a reaction from Netduma Fraser in R2 dispatch   
    I can confirm we were able to get it out. Should be with you tomorrow.
  15. Like
    Netduma Admin reacted to fuzzy clam in Welcome R2 owners! We want your feedback!   
    The new R2 is really solid IMO, I love the features that duma has always offered. Even though I had to only use ISP equipment for about 10 days...it was horrible. We recently moved and I had to get a new modem and router due to a speed increase, so I used a new ISP Modem with the dreaded Puma 6 chipset and it was absolutely horrible, huge spikes and latency. So after I got my new modem my R2 showed up and it's everything I expected it to be. It's nice to use my own equipment again and it's great to see you added 5g to the router, so cool. I can simply use one modem and router as opposed to my old set up which was modem, duma and my netgear in AP mode..so much simpler this way, less equipment,less wires which takes up less space.
    And just to find out for myself I set it up and tried to run it through Safari on my mac and it wouldn't run for me. It would load up a game and let me get into a lobby and then I would lose the chat and then I would get booted from the game (Apex) but that was before I did any port forwarding, so Might have to try it again now that I have all the ports forwarded. It shouldn't have did that just because of the ports but as soon as I ran it on Chrome it ran like butter. I always ran it through Chrome on the R1 but wanted to see what would happen on Safari.
    I would say a great job by the testers and the team, the new features are really helpful and the old features are solid as ever, great router boys.
  16. Like
    Netduma Admin reacted to fuzzy clam in Netduma R2 User Guide - Did you find it useful?   
    This is just my opinion but I don't see a reason why we couldn't have both. Some people prefer a more in depth booklet / instruction guide and some will prefer a quick start booklet and learn on the fly with the guide. I read the guide again and went through the tutorial and I've had the Duma since 2014 but a refresher never hurt anyone, along with the new features. So IMO why not do both because everyone will have different preferences on how they wish to research information, again just my opinion
  17. Like
    Netduma Admin reacted to Logic in Need help with my benchmark.   
    Its working alot better then before
  18. Like
    Netduma Admin reacted to busolof in In stock, only a few remaining   
    great thinking buy that router later in these month
  19. Like
    Netduma Admin got a reaction from busolof in In stock, only a few remaining   
    Hi there -thanks for letting us know about this. We've updated the inventory number on our website. 
  20. Like
    Netduma Admin got a reaction from busolof in DumaOS wont load and no wifi.   
    Hi @ivanLLA - we have debugged this problem and it appears DumaOS was not fully installed. We apologise for this happening. Thank you for working with us on here to help us figure out what happened. A replacement is being dispatched to you right now, and it should be with you on Wednesday and we are also refunding you for the cost of your postage.
    We have also taken steps in our install process to ensure this does not happen again.
  21. Like
    Netduma Admin got a reaction from Netduma Fraser in DumaOS wont load and no wifi.   
    Hi @ivanLLA - we have debugged this problem and it appears DumaOS was not fully installed. We apologise for this happening. Thank you for working with us on here to help us figure out what happened. A replacement is being dispatched to you right now, and it should be with you on Wednesday and we are also refunding you for the cost of your postage.
    We have also taken steps in our install process to ensure this does not happen again.
  22. Like
    Netduma Admin got a reaction from Newfie in DumaOS wont load and no wifi.   
    Hi @ivanLLA - we have debugged this problem and it appears DumaOS was not fully installed. We apologise for this happening. Thank you for working with us on here to help us figure out what happened. A replacement is being dispatched to you right now, and it should be with you on Wednesday and we are also refunding you for the cost of your postage.
    We have also taken steps in our install process to ensure this does not happen again.
  23. Like
    Netduma Admin got a reaction from chand93 in Netduma R2 is very very good! 10/10   
    Thanks guys. Really appreciate you letting us know how well it’s going. Will share this with everyone the team 😊 
  24. Like
    Netduma Admin got a reaction from BiggShooter in ANNOUNCEMENT: The Netduma R2 is here   
    Hi Everyone - the Netduma R2 has arrived:

    The R2 has been built for DumaOS 3.0 from day one and is available for pre-order now, including a launch discount for early orders. As our latest in-house router, we will be able to deploy the next wave of DumaOS features to the R2 first.
    The R2 will officially ship from August 6th.
    https://www.netduma.com/order/netduma-r2/
    From all of us at Netduma, thank you for your continued support over the years. Without you, none of this would be possible.
    Finally - to the R2 beta testers. THANK YOU.
    The ND Team
  25. Thanks
    Netduma Admin got a reaction from Kostas83 in DumaOS 3.0 and PS4 chat party   
    Hi Kostas - Allow & Deny is the same as before. So if you have a friend outside your geo-fences, you can whitelist them so they can always connect,
    We’ve done several cloud updates so party chat should be fine. If it’s not, please let us know and as a workaround, draw a fence around the chat server location to ensure it’s not blocked. 
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