Netduma Fraser

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client You'll want to ensure Ping Assist is set to 0, then see if it works better.

That sounds like a good test to determine whether it's the sole cause, keep us posted!

Okay if you just leave it disabled does it still happen?

I'll chase it and see if we can get it added

I think Alex resolved this in the newest DPI update Thanks for that, as above we'll need at least one more capture

Hello, welcome to the forum! Could you make a new topic for your issue please and we can help you there.

Did you perform a factory reset after installing the update? Could you grab the log when it next happens please?

That should be enough thank you, I've passed them on to the team to get that sorted.

It may be best to get you on Early Access as that should be more stable and if not it will be easier for the devs to take a more in depth look at the issue: https://forum.netduma.com/topic/39415-introducing-early-access/

That's brilliant thank you!

It doesn't open ports, it's just for prioritizing the game but if you can get us a capture of the traffic by following this guide we can get it added much easier: https://forum.netduma.com/topic/51505-adding-new-games-and-applications-to-dumaos/ Otherwise you can use the Games Console option in the meantime and that will prioritize the game.

Thanks for the information, you can do whatever you need to in order to restore normal internet functionality. You can keep posting, this is our main support channel so you're good! I'll have a look over the logs, in the meantime, the easy thing to do which hasn't been done yet is to disable QoS completely to see if you then get normal speeds. Click the menu icon top left of the Congestion Control panel then disable a run a test. For the devices, go to the Device Manager, click the icon and delete offline devices, that should clean it up for you.

There is no notification of it but you do have access already, you can find it here: https://forum.netduma.com/forum/144-netduma-r2-early-access/

Thank you for that, could you disable QoS fully from the Congestion Control menu please and see if it happens again?

So you upgraded to the latest Early Access firmware followed by a factory reset and still experiencing the disconnects?

Could you grab a log when that happens please? Without the DHCP lease in play it may indicate another cause.

The Netgear routers show DoS attacks a lot, they're very sensitive, it's not an attack just a connection you've come in contact with, that one is a server, likely a game server.

Yes that's right so just continue giving devices reserved IPs and see if that resolves it

In LAN Setting, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects.

Could you sign up for Early Access here: https://forum.netduma.com/topic/39415-introducing-early-access/ then you can try that firmware which should be more stable but if not the devs will be able to take a closer look and see what is happening.

So actually there were a few tests missing but a lot of your testing is based off of Auto Setup which is still being improved upon, Connection Benchmark which uses Google servers (not everyone gets a great connection to them) and 3rd party bufferbloat tests which I don't generally recommend. I think this is why some of the results you're seeing aren't the best. What I would suggest is, saturate your connection with downloads and videos etc, this is better because you're simulating actual traffic on your connection which is more of a real world test. You know how to use Ping Plotter already but I would suggest following this: https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping The key part there is using a local site to test, a news site in your country/state/county for example is likely to be more stable for you. So while you have your connection being saturated with downloads, videos etc and a local site is being pinged it's then best to start with a high value for Congestion Control (while set to Always), say 95% then check the bottom Ping Plotter graph, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values. Ideally by following the guide you'll find your base ping, then you'll see how high your ping goes when the connection is saturated and then you'll find the best CC values that bring your ping down as close to your base ping as possible while all of that traffic is happening. This way you can be absolutely sure that your connection will never be saturated and that no matter what is happening on your network it will not affect your ping at all.

Apologies, a lot to go through, I'll go through it all within the next few hours and provide some feedback. Not specifically no, the PC has a different MAC address depending on the connection method. For Bandwidth Allocation it won't matter as it'll give bandwidth to devices that need it so there won't be any bandwidth going to the 'device' that isn't 'online' if you see what I mean.

Does that mean you have your ISP modem/router handling PPPoE now? Is the time zone showing correctly now after the reset?

Could you provide a screenshot of your QoS page please? For WiFi try these suggestions and see if you get a better experience. Disable Mirror Mode, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _

Thank you, it looks like you're using PPPoE is that right? It looks like it's trying to get a connection using PPPoE but is unable to, you could be on to something with the date and that is why it is failing. On the R2 interface if you click the 3 dots top right, then go to advanced and select timezone then select the correct zone and save. You may have to enable/disable DST, once you've got the date showing correctly reboot from the interface, wait 2 minutes then access and see if you have internet please.