Netduma Fraser

Added!

Once the game has been released we will test the game and get support for it.

Added!

It's unnecessary as gaming doesn't use that much bandwidth

Ping Under Load at that rating would indicate that QoS could be fine tuned some more. It's best to start with a high value for Congestion Control, say 95% then do a test, decrease by 10%, test, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. Just for download though, your upload is good. You just want to get the download spike on Ping Under Load to bare barely over 10 as you do have some spiking on your line so that will be the best you can get.

You can upgrade to 14 from 192.168.1.1/adv_index.htm

You will be limited really by your location to the servers, it's unlikely you'll be able to get that down significantly so what some people do is force servers a little further away which may play better for you. You can reset Bandwidth Allocation that's unneeded. Could you provide a completed Connection Benchmark test as well please?

Clear your browser cache/cookies and see if it correctly loads then please.

On your Arris I know there is a configuration page - does it have any settings you can enable/disable at all? On the XR, have you made any custom port forwarding/triggering or DMZ settings at all?

Welcome to the forum! What is the average ping you're seeing on the Geo-Filter and in game? What is the closest server to you that you're forcing? What is your physical setup e.g. ISP modem/router > R2 - are all devices connected to the R2? As above, could you provide a screenshot of your QoS page please?

It shouldn't, by any chance did you leave your console in an instant on/standby mode then turn it on to play at a later time/day?

Apparently it's due to legal issues, there is some form we can fill out to try and get it released so we'll do that and hopefully won't be long until it appears on the app stores.

Okay bizarre, I'll pass that on to the team to take a look at.

Where are you seeing the packet loss etc in game or elsewhere? What is the rule you've made for it specifically?

Je vais vérifier auprès de l'équipe et je vous répondrai. Je ne savais pas qu'il n'était pas disponible. S'agit-il de l'App Store iOS ou du Google Play Store ?

Hoy es feriado nacional en el Reino Unido, así que Alex no está, así que no puedo verificar el estado de esto, pero le dejaré un mensaje.

Factory reset keeps the current firmware, hold the reset button for 30 seconds, then wait 2 minutes before accessing the interface

Could you reset Bandwidth Allocation, then see if you get closer to your expected speeds with just IPv4 please?

Can you provide a screenshot of your QoS page please?

Are you definitely on the RC14 version? It doesn't look like you've factory reset which I would recommend as it's a big change, you should then be able to access properly.

Are you using anything else like PPPoE or VLAN at all?

Have you set Congestion Control to Always as it doesn't appear to be throttling the speed at all.

Basically, ping a local website, do the downloads, look at the ping graph underneath, when the ping goes up apply Congestion Control, keep reducing the percentages until you get to the ping you started with without the downloads

Next time try from the top right for a reset and see if that works better. Great to hear the original issue is resolved though!

If you reset via the button you'll need to hold it for 30 seconds, otherwise it will just reboot. On the interface was that using the 3 dots top right or in settings?