Netduma Fraser

You would need to ensure ALL devices are connected to the R3 in that scenario, stop any devices auto connecting to the ISP modem/router. It's likely you would just need to fine tune your Congestion Control/SmartBOOST settings to get a better experience. We are working on the PPPoE issue.

1% isn't terrible overall, you should be able to play without too many issues, any higher than that and you would definitely notice issues. Where are you measuring the packet loss, using the in game stats or elsewhere? You've used a website above for that test, under what circumstances did you perform the test, i.e. what was happening on the network at the time? What do you mean by bridge mode exactly in this scenario? Is your setup EE router > XR1000 > Extender > PC? Is the extender connected via WiFi or ethernet to the XR1000? How have you set the EE router to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR1000 or extender or do you still have some connected to the EE router? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup Traffic Prioritization?

Just to clarify, is your issue with joining matches or just pinging?

Thank you for the feedback, I'll pass it on

Good to hear, thanks for the update! You have access now should you need it/ever want to try it.

We are aware of some users getting disconnects with PPPoE, so go back to the default settings on your ISP modem/router and then just add the R3 WAN IP (found on the R3 in Settings > WAN or the IP shown on the ISP modem/router as a connected device) into the DMZ on the ISP modem/router. The ISP modem/router should then handle PPPoE/VLAN instead of the R3 and you shouldn't get any more disconnects when connected to the R3.

Without the Geo-Filter being enabled there isn't really anything inhibiting the search, is this with the device completely deleted from the Geo-Filter it still happens?

We're working on some cloud updates currently specifically for BF6 so this will be improved upon and should be more accurate overall. It will resolve the annoying Oklahoma issue also. Once done they'll be pushed to your router automatically, you don't have to do anything

We're working on some cloud updates currently specifically for BF6 so this will be improved upon and should be more accurate overall. Once done they'll be pushed to your router automatically, you don't have to do anything

No need to post everywhere we'll always respond as quick as we can, I would highly recommend you don't upload documents like these with your full name and address publicly, I've removed them from here but I'd suggest you delete the messages on Twitter/X about them also. If it was Stealth Gamer you purchased from we are already in contact with them so we will respond to them with the necessary information, if it wasn't then email [email protected] please with the information provided here and we can get you sorted.

Use a local site like a news website for example, something in your country specifically, if you're in a large country like the US then a local site such as a news site would be best

Looks like you found it but for anyone else: https://forum.netduma.com/topic/60490-apagar-tudo-para-ver-se-volta-ao-normal

What do you get from speedtest.net rather than the in-built speed test via ethernet?

Thank you, I'll have them comment when/if they have managed to take a look

It doesn't revert the firmware, it always stays on the same version you were on when you did the factory reset. I posted in your previous topic regarding Congestion Control and you haven't replied yet

Get to the recovery options again and enable remote access and follow these instructions: If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R3 and enable remote support in Settings > Troubleshooting. Then post back here from a device connected to the R3 when you've done that and we'll attempt to connect. I'll see if I can get a dev to connect and see what may be happening.

There isn't a new firmware currently, the firmware pinned to the top of the Early Access sub forum is the latest

It does have an in-built update system so if it's not showing an update as being available you should be on the latest public firmware .540 but I've added you to Early Access so you can try the firmware there if you'd like https://forum.netduma.com/forum/151-netduma-r3-early-access/

We're working on that currently, will release another cloud update when ready

You should delete the first profile and for the second then apply it to LAN1 as well and see if that fixes it.

All your stats including ping & packet loss aren't fluctuating at all in those clips so it's very unlikely to be network related or on your side. Given the clips it's more likely the game is bugging out due to the activity on the screen

Could you disable the Brave adblocker for the page, refresh and see if it loads then please?

I reply to a lot of people, I don't always remember the intricacies of peoples specific setups/situations, especially if it's not written in the active support topic, as it's been two months since the last posts that's especially true now. Given you're not an active customer with Telstra I can't be certain that any firmware updates will come to your router, I also can't be certain if you still receive cloud updates like normal customers so it's all a bit of an unknown as I don't believe we've had anyone publicly at least describe the same situation you're in (I'm not familiar with how their pricing/systems intertwine). Due to this you can't factory reset (potentially) or disable/re-enable the add-on so if your modem got itself into a weird state fixed by either one of those two things then we may be chasing something indefinitely. Logs are good but they do not always show what the issue is, especially with your original issue. I will always start with troubleshooting steps, your initial issue is commonly caused by what we've gone through, the 1 suggestion of 4 about removing the device is an option you can take or leave depending on your patience for continuing with support. Let's continue, when did the issue of not being able to access start exactly? After a setting change etc? In the screenshot where you have the option for recovery settings go there and then grab the logs please. Without being able to access the interface the options are really limited as to what can be done, even more limited by the inability for you to factory reset/toggle enable due to potentially losing the add-on altogether.

You're saying the ONT requires VLAN 10, does that mean the ONT is actually set to use 10 for VLAN? If so then you do not need to input this into the R3 as well. How often are you disconnecting? When it happens again please grab the logs from Settings prior to rebooting and we can take a look.

I've added you to Early Access, see if that helps, if not please make a new topic and we can continue there https://forum.netduma.com/forum/151-netduma-r3-early-access/