Netduma Fraser

It sounds like it's a NAT/port issue then, I don't know why that would happen specifically but do you have an Open NAT without the DMZ being used? It is perfectly fine to keep the console in the DMZ.

Those are ridiculously large in a I'm scared it will start scurrying across the room kind of way

It's not in the official EOS list yet so it may not be the case, I have seen it report incorrectly before https://www.netgear.com/uk/about/eos

Ping Heatmap will show all servers but it doesn't mean the server is always available to connect to. Do you have Geo-Latency disabled? If you're just covering the one area you can use the radius instead of polygon

The ethernet cables? No we don't, they aren't specific to the router, you can pick them up very cheaply

Glad to hear that, thanks will do. Different firmware may require slightly different settings to achieve the same effect due to things changing in the backend. With our next big feature it will improve QoS overall

Glad to hear that's restored the speeds, we'll certainly do what we can to improve the speeds through PPPoE

Added you both: https://forum.netduma.com/forum/144-netduma-r2-early-access/

The Geo-Filter has to be set before you launch the client/game otherwise it won't work correctly. Also if you make any changes while you're on the game you will need to reboot the game before searching again otherwise it won't filter correctly. Can you provide a screenshot of the Geo-Filter settings please?

Really your limiting factor is your location, being on an island is not great for efficient routing to servers, however: What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What games are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

So when you're actually playing - not in the lobby it's not prioritizing at all? Have you put your device in the DMZ on the XR by any chance?

The Geo-Filter would still work, just some aspects like adding new games would be out of date. I do understand your hesitation, however, I am 99% certain the beta already has the security updates mentioned as when they are fixed are not when they're announced, for example: XR500 2.3.2.134 Official Firmware Released April 13th 2022: https://community.netgear.com/discussions/en-home-nighthawk-pro-gaming-routers/new---xr450xr500-firmware-version-2-3-2-134-released/2213880 XR500 Beta Firmware Based on .134 Released July 24th 2023: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535 Security Advisory for PSV-2023-0039 Released February 1st 2025: https://kb.netgear.com/000066558/Security-Advisory-for-Unauthenticated-RCE-on-Some-WiFi-Routers-PSV-2023-0039 A NTGR administrator posted on the forum February 8th 2025, that they recently released a fix for PSV-2023-0039: https://community.netgear.com/discussions/en-home-nighthawk-pro-gaming-routers/security-advisory-for-unauthenticated-rce-on-some-wifi-routers-psv-2023-0039/2424716 .136 Official Firmware Released March 20th 2025: https://community.netgear.com/discussions/en-home-nighthawk-pro-gaming-routers/new---xr450xr500-firmware-version-2-3-3-136-released/2449110 It was ~3 years between when they fixed PSV-2023-0039 and when they announced it. Our beta version was released over a year later so by that the firmware is still up to date on security for just under another year.

We can send new antennae if necessary, however, it is likely it's just that it's come apart instead of breaking, check the video to see if that applies + how to fix. If that's not it please provide a picture of how they're broken please antennaepop.mp4

It does appear to be out of date, you will need to go to the beta where it should then be updated, if not let us know

Do this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works better.

I believe if you go back to the beta you should see it has updated, this is because it needs 3.3 for the updated cloud system. The beta update will actually be more up to date than that version even though it appears otherwise

Using it as games console should definitely work, if that's not the case then check the IP on the PC itself from network settings then on the Device Manager on the router check the device you think it is, do the IPs match? If not find the one that does, re-name it and then add that to Traffic Prioritization.

Glad to hear that, have you followed the guide?

You posted about this previously, It provides a fixed route to determine where traffic is sent to. It is primarily a feature that is used in commercial/enterprise environments. You will not need this I can assure you, it is not a feature to be used for improving your gaming experience, it's just a standard router feature.

Have you got Geo-Latency and Ping Assist disabled? If not do that and then try again after rebooting the game/client

You shouldn't have been able to do that really so it is a bug, quickest solution is a factory reset but if you don't want to start fresh there is a workaround here that someone posted: https://forum.netduma.com/topic/55901-netduma-r3-server-line/#findComment-415394

The new ISP modem/router should have come with a card or guide to let you know how to access but if not there should be a sticker on the underside with the info. Otherwise you'll have to lookup the model to find out. Modem/bridge/passthrough are options you're looking for, alternatively you can put the XR WAN IP in its DMZ to achieve a similar effect.

Disable Ping Assist, you're essentially allowing any servers up to 70ms regardless of where they are

eFootball is a weird one where they use relay servers to connect you to the game server. For example, you cover an area, it'll connect to a server within that area to then connect you to a game server outside that location. Apparently covering Japan as well can make it so it adheres more to your radius. However, it actually appears as though you don't have filtering mode enabled on your Geo-Filter or you've enabled it after loading up the game as everything appears to be connectable. Make sure you have it enabled, have it all set before you launch the client/game, disable Geo-Latency in Geo-Filter settings also, cover Japan as well as the area you want and see if it improves.

The ISP/MAC thing I mentioned is a legitimate thing and can result in reduced speeds over a few days/weeks, it wouldn't be an R3 specific issue. However, in this circumstance it's actually due to PPPoE, I've given you Early Access: https://forum.netduma.com/forum/151-netduma-r3-early-access so you can upgrade to the firmware there which may help to improve the speeds in the meantime while we look to improve the speeds ourselves through firmware related changes. Otherwise the solution would be to have another router handle PPPoE instead of the R3 in the meantime.