Netduma Fraser

Reboot the router, close the tab, wait 4 minutes then access and do the update which should then work and you should be good after that

Speedtest on the router or 3rd party site? What do you mean you can't use the WiFi exactly?

.19 hasn't gone out to everyone yet but for new units we shipped with it, people are seeing the new update incrementally. When everyone has it the latest firmware will update but you're all good.

I've sent you a private message, please check there

Ah so you hadn't completed the Setup Wizard? No worries glad you're all sorted now!

Potentially yes but there is no guarantee that would help

It is showing up there, you can see it says priority activities and has the same amount your console is using at that time. Gaming doesn't use much bandwidth at all.

Brilliant to hear you got it working, let us know how you get on!

It has been requested so it's on the list to be potentially added, thanks for the request!

Yes exactly, it would be the Geo-Filter just causing a misreading as it can't make affect your NAT status - essentially it would be blocking the server the NAT test uses. Is your PiHole upstream and your ISP modem/router upstream of that? UPnP should clear the old rule out after awhile Really strange with Ping Heatmap, if you right click the page, go to inspect element then in the window that appears go to Network and disable cache then hold the browser refresh button until it gives you the options, click hard refresh and empty cache, does it show options for Heatmap then?

It's possible it was Geo-Latency, we're looking into the Geo-Filter as a whole as there are improvements to make, including occasions where you can get a game outside your radius, we're hoping to provide some updates this week

No, no hay una aplicación de Windows, puedes acceder a ella a través de tu navegador web, por lo que no es realmente necesario, pero podría que lo hagamos en el futuro. Consulta la App Store de iOS / Google Play Store para una actualización de DumaOS en los próximos días, estamos probando una corrección en este momento, así que no debería tardar mucho.

That makes sense thank you, the dashboard won't show anything for network data as you can't connect to the internet. Could you provide a screenshot of the network settings on the Sky Hub please? If you connect a device direct to the Sky hub does it get internet?

It can be quite hard to force specific servers such as Spain and Italy, someone else has mentioned this server being hard to force as well. Ultimately if you can force it but you wait a long time (the other user said 20minutes) then the router isn't stopping you from connecting to it, it's the game preventing you for whatever reason

That was based on support that I've seen over the years not my personal experience, it's similar to the Spanish and Italian servers which are notoriously hard to force. There is no specific way to check the popularity of the server. You could check by clicking on your device on the Geo-Filter and disabling the filtering then just playing games for awhile - servers you're connecting to will still show on the map and you can see if you ever get put in that server.

Reboot the V hub, wait 2 minutes then reboot the R3, wait 2 minutes and you should get internet

Okay you're in the interface now that's good, we're working on those issues at the moment, they can sometimes fail, trying again can work but otherwise adjust settings manually in the meantime while we fix it

They should save without a save button, change them, wait around 30 seconds then exit and they should stay

Okay that's good, do keep an eye on the reboots. Do you still have access to the interface when the internet disconnects? If so when it happens go to Settings > Troubleshooting > Advanced and get the System logs please. Disable Adblocker in case that's blocking ad heavy sites and makes it appear like a disconnect.

That's good to hear! Likely some interference in your home/area causing it, in which case changing channel should help with that

It's literally impossible to get 1ms games so that will be 100% a misreading unless the server is literally in your home, even then LAN connections usually run around 5ms. Someone has requested the ability to have a network drive via the USB so that could be a possibility in future, might achieve what you want in that regard. That makes sense re the overwriting. You should still be able to access that address upstream, you do have a unique setup though so could be why. We're looking into port forwarding/UPnP for NAT. It's possible the Geo-Filter is causing a misreading for the Geo-Filter, disable it then reboot the game, if it appears open then you can ignore it going forward when the Geo is enabled. Are you using an Adblocker on the web browser at all? What web browser/device are you using? First I've seen of that issue.

You probably need to clear cache/cookies for the title issue. Rebooting modem, waiting 2 minutes then rebooting XR, waiting 2 minutes should get you internet

What do you mean the interface is blank?

We're looking into it currently and will hopefully have some improvements for it this week. In the meantime you can set Congestion Control manually in Ping Optimizer > Advanced

I've not seen anyone having a reboot loop on the R3 so this is something we definitely want to sort out, let's tackle that first, do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with?