Netduma Fraser

Do all devices see the speed slow down or just the console?

You're welcome! You don't really need to limit the speeds in that way, you could just experiment with the Congestion Control percentages more and achieve the same results most likely. 70% is our recommended starting point but doesn't work for everyone. Is the 14ms just your normal average or average under load? DNS wouldn't make a difference.

What options does it have for DMZ? MAC Address? or does it not have a DMZ function? Alternatively it may have a modem/bridge mode that could be used

No worries! On the modem itself is it showing the R2 as a connected device with an IP?

Sounds counter intuitive but try disabling SmartBOOST and see if it is better. Add lists to Adblocker with HTTP not HTTPS and they should work

Thank you for the feedback, I will pass it on.

I don't have an ETA for you but yes we're working on improving reliability

Some people say UPnP is fine, others they need to port forward to get an Open NAT

I won't be giving any ETA as it is always subject to change. Great to hear that!

Thank you for this, I'll get the team to remove them from the whitelist.

That's great to hear, thanks for the feedback!

Thank you for the information, I will pass that on!

I will add it to the list for the team to add, thanks for the report!

I can ask the devs and they can give me an estimate and then I can provide that to you and then what happens is an estimate becomes a firm date in the eyes of customers and then that leads to annoyance when it is missed. So there isn't a benefit to me providing one. We want to ensure DumaOS 4 is stable before porting it to the R2, we're not going to rush it out. It's great you wanting to see it on the R2 and it will be coming but I'm not going to provide a date.

For the disconnect issue, the team are asking, when you get the issue: On command prompt, enter ping google.com and provide a screenshot of the results Then enter ping 8.8.8.8 and provide a screenshot of the results Check if the UI loads ok Are there any specific symptoms that caused it to happen? i.e. IPv6 connection, playing a game while watching a YouTube video or a teams call?

For the disconnect issue, the team are asking, when you get the issue: On command prompt, enter ping google.com and provide a screenshot of the results Then enter ping 8.8.8.8 and provide a screenshot of the results Check if the UI loads ok Are there any specific symptoms that caused it to happen? i.e. IPv6 connection, playing a game while watching a YouTube video or a teams call?

For not being able to access, the team are asking: While connected to the router via a Windows PC, open command prompt, type ipconfig press enter, does the 192.168.77.1 IP show for the gateway? Are devices receiving the normal 192.168.77.x IP addresses? What lights are lit up on the router? Is it always only a reboot that fixes the issue?

For not being able to access, the team are asking: While connected to the router via a Windows PC, open command prompt, type ipconfig press enter, does the 192.168.77.1 IP show for the gateway? Are devices receiving the normal 192.168.77.x IP addresses? What lights are lit up on the router? Is it always only a reboot that fixes the issue?

For not being able to access, the team are asking: While connected to the router via a Windows PC, open command prompt, type ipconfig press enter, does the 192.168.77.1 IP show for the gateway? Are devices receiving the normal 192.168.77.x IP addresses? What lights are lit up on the router? Is it always only a reboot that fixes the issue?

For not being able to access, the team are asking: While connected to the router via a Windows PC, open command prompt, type ipconfig press enter, does the 192.168.77.1 IP show for the gateway? Are devices receiving the normal 192.168.77.x IP addresses? What lights are lit up on the router? Is it always only a reboot that fixes the issue?

Okay the Xbox in the DMZ will be why we can't connect. If you remove that we can try again tomorrow. Maybe, it has been a theory I've seen around that IPv6 on is causing some issues.

It's not guaranteed of course, as that is unrealistic, I suspect they're providing a conservative estimate. FAQ on DHL site:

Sounds like we have probably whitelisted the server, if you provide the ID for it/them we can take a look and get them removed

Understood, if you're no longer able to get an Open NAT direct to the modem then I'd first contact your provider and they may be able to help, if they say it's not possible then the static IP is what you would need to do.

Glad to hear they're getting it sorted for you, I'm pretty certain we use the fastest method of shipping with them, it's usually 1-2 working days globally which is pretty good! Occasionally it doesn't always work out that way but that's down to the courier unfortunately.