Netduma Fraser

I'm not a lawyer and I'm not familiar with how UK vs Canadian law would work. You can email [email protected] and I can pass it up the food chain. Make sure to include a link to this topic so we know what it refers to.

I don't think it's been specifically fixed but I've given you Early Access just in case and so if it isn't fixed then when it is you'll get to try it as soon as it is available

Added

Added

Added

I've added you so you can take a look in that section

How long are you holding the reset button for? If it's not long enough it'll just reboot. Hold the reset for 30 seconds, release, wait 4 minutes then access and use admin / password if needed

Added

Are you able to access via the DumaOS app at all?

Added

You can see the new section on the main forum page: https://forum.netduma.com/forum/151-netduma-r3-early-access/

Right-click on the Network/WiFi Windows Network Icon on the PC on the bottom-right hand side of your screen Open Network and Sharing Center. Click Change Adapter Settings. Right-click your connection and go to Properties. Uncheck the box next to Internet Protocol Version 6 (TCP/IPv6) to disable it. Then try accessing the interface and see if it works please.

Added

Did you reboot the router or anything while it was upgrading? While connected to the router via a Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

What do you mean you have the R3 in DMZ mode? - Do you mean you have your gaming device in the DMZ on the R3 or you have the R3 in the DMZ on the ISP modem/router as you'd definitely need to do this one at the very least if applicable like the above.

As long as it is in fact prioritizing as shown by the main graph you can ignore it - we'll be resolving that

Added

Added

Added

Unless you order before the cut off time (you didn't) then yes the next date it can be shipped is on Monday and then it'll be the estimated shipping time from there so the earliest it could arrive would be Tuesday.

Added

Added

I didn't provide an exact time frame for a fix because it's always subject to change, there are/were some bigger issues that needed fixing as a priority that more people were experiencing. Once these fixes are confirmed then they'll have more time to fix things like this. You still have warranty and I could replace the router but it wouldn't fix the issue. Initiating a conversation within the return window doesn't extend that return window, you'd have to return it within that window as per the terms. I appreciate it's an annoying issue for you but I can't speed up development and I don't make the terms

You have Early Access so all features are present now including HybridVPN

Added