Netduma Fraser

It's unlikely but it's possible that is restricting the ping so would be better in bridge

Not specifically, find the DNS for your VPN, they'll probably have it on their site, then edit the VPN and enter it in the DNS boxes

It's providing internet because it's acting like a switch rather than a router - it's an indication of it not working. Keep us posted!

That should be good for now. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Have them set the VPN DNS in HybridVPN and try again please

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Very likely a popular server and so will be much worse during peak/busy periods for hit detection

I suspect when you're connecting through your friend you're connecting directly to the server. Whereas with the VPN you're connecting to that, then the server, back to the VPN, back to you. You're adding two significant hops to the server so quite probable you're hitting a ping limit preventing you playing.

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You're welcome, have a great holiday, we'll be here when you're back!

No not currently, we'll remove that restriction in a future update

Have you set static IPs on the devices themselves and made them the same by any chance?

Unplug the router from power for 24 hours, plug in, then wait 4 minutes before accessing and see if you can get internet. It may seem excessive but we have seen routers come back to life doing this.

Do you notice it more if one device is turned on before the other by any chance?

Thank you, there may be a fault with the tool we're using which I think is contributing to the time it's taking as well

I can't give ETAs for any specific feature/fix as it's always subject to change. New firmware will be posted in Early Access when ready so keep an eye on that part of the forum.

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Unplug the R2 from power, wait for 30 seconds, hold the Factory Reset button, while continuing to hold plug the power back into the R2 and keep holding the reset for 30 seconds then release. Wait 4 minutes, then try accessing please and see if you can go through the setup wizard.

There isn't no. You can click the home icon then click on the map to change to your location

That's great to hear, as long as you got it sorted that's the main thing!

Just trying to get you access to the interface at the moment - without that you won't get internet. Unplug the router from power for 10 minutes, plug in, then wait 4 minutes, then hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface - you can remove the static IP.

No that wouldn't be possible, it's not a card it's a CPU chip with integrated WiFi soldered to the board. It would also void your warranty. It won't be a hardware issue, it'll be something we can further improve through firmware but also 5GHz has poor penetration so the further away from the router you are the less speed you'll get.

Okay great thank you. Set a static IP on the PC with the following details IP address: 192.168.77.100 Subnet Mask: 255.255.255.0 Default gateway: 192.168.77.1 DNS: 192.168.77.1 If you're not sure how to do this, you can check this guide: https://kb.netgear.com/27476/How-do-I-set-a-static-IP-address-in-Windows then try accessing 192.168.77.1 please and see if it works.

Yes please. The video shows you everything you need to do

Could be either the cable connecting the console to the R3 or the cable connecting the R3 to the modem