Netduma Fraser

Is this on the app or on the mobile web browser?

Are you saying the ping on the Geo-Filter is showing 2-5? What game is it you're playing exactly? The increase in game could be processing delay

Great to hear that, thanks for the update/solution!

Yes that will absolutely work as you're expecting/wanting

Could you expand more on what the issue is exactly please?

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You already have access

Great to hear that, thanks for the update!

There isn't an option for that, it'll run as high as it is able to at the time - the ethernet cable may be faulty if it's switching, try changing it out and see if there is more consistency. There is no SSH access you'll be able to use.

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Probably best to do a factory reset in this situation, hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface

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Use Steady Ping, that'll help put you in sync with the server by providing one consistent steady ping

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give device a PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

Very good advice above, keep us posted!

A game won't always need DPI updates weekly/monthly etc. Are you noticing missing servers, misclassified servers, incorrectly located servers etc?

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Hello, thanks for the laugh! So you said link 1 the file doesn't wprk - can you walk me through what happened there? So you're on the intermediate firmware that's great, next step is to download RC14 from the link https://www.dropbox.com/s/n5nk0fxkhzosvp2/XR500-V2.3.2.134-dumaos33-rc14.img?dl=0 if you're referring to when you click on the link where is says can't load this file type just click download underneath. Then try to upgrade to that firmware version, if it gives you an error then try upgrading to the RC10 firmware first. The message you got about the older firmware version is fine, you can just continue.

Okay great so it is working then! Is there a specific issue you're having with D2 we need to look at for a cloud update?

We don't give out any ETAs on specific features/updates, we'll keep making improvements