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Netduma Fraser

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Everything posted by Netduma Fraser

  1. Netduma Fraser
    No worries! We can continue troubleshooting if you'd like to try and get the R2 up and running again?
  2. Netduma Fraser
    Added
  3. Netduma Fraser
    I'd recommend having a look through our optimal settings guides here: https://support.netduma.com/en/support/home
  4. Netduma Fraser
    What router and firmware version are you on? Are you testing the speeds on the router or on a site like speedtest.net? Are you testing over WiFi or ethernet?
  5. Netduma Fraser
    Great thanks, I'll pass it onto the team!
  6. Netduma Fraser
    You have to add your device/game to the Geo-Filter for it to apply so if you haven't added your gaming device it won't be the cause of the disconnects. We'll look into testing the game. See if there is an error code for the disconnect and look that up and it may provide more information.
  7. Netduma Fraser
    Added
  8. Netduma Fraser
    That's great to hear, thanks for the update!
  9. Netduma Fraser
    You can ignore that, it's just the way the naming worked for it
  10. Netduma Fraser
    Don't set the static IP on the devices themselves, revert those changes, you just need to do it in LAN/DHCP Settings on the router
  11. Netduma Fraser
    That's normal, gaming doesn't use much bandwidth
  12. Netduma Fraser
    Added
  13. Netduma Fraser
    It is possible each device could show up three times if at one point or another you've connected it via: ethernet, 2.4GHz & 5GHz at one point or another. There isn't a specific way to stop that as each method will have its own MAC address and so appears as a new device. Best thing to do is to identify it at the time, name it appropriately and then reserve an IP address for that device.
  14. Netduma Fraser
    Added https://forum.netduma.com/forum/151-netduma-r3-early-access/
  15. Netduma Fraser
    If a different LAN port doesn't help and issues persist, downgrading would be a good option to see if it continues. In terms of the R3, I can't guarantee all your issues will be solved immediately, these routers do require a more hands on approach than other routers so there is always something that can be tweaked. The R3 will get the latest updates though which means it'll only get better, the XR500 won't receive any major updates anymore.
  16. Netduma Fraser
    Added
  17. Netduma Fraser
    That might be part of the problem then if you're saying the Xbox connected via ethernet in the above screenshot, the router isn't seeing that - if you connect it to one of the other LAN ports does it then appear?
  18. Netduma Fraser
    Great to hear, thanks for the update!
  19. Netduma Fraser
    It's possible it will work right away but we'll test the game when it releases and make an update if necessary - feel free to remind us closer to the release date!
  20. Netduma Fraser
    Right now we're focusing on any major issues, once that's sorted we can focus on polishing and potentially adding feature requests like this so it's possible that will come this year
  21. Netduma Fraser
    Added Likely the ping on the router is the closest ping response it could get (pinging game servers times out usually so we do something clever but doesn't always work), I'd block it and get a different one Unless a change is made last minute, yes it will still have remote logging enabled. For the moment for the big issues we'll keep it in, unlikely all future EA versions will have that. Public versions will never have remote logging enabled.
  22. Netduma Fraser
    Thanks but can you do it while the console is on please as that'll give me the information I need to know
  23. Netduma Fraser
    Added
  24. Netduma Fraser
    Unless you're having issues you don't really need to keep an eye on those stats but you should be able to do a static route with the R3 though I've never tried/seen anyone try on the R3 so there is a chance it won't work but if it doesn't it may be a bug we can fix
  25. Netduma Fraser
    I'd suggest reupgrading the firmware using the TFTP method, this bypasses the boot process and any issues there then once done do a factory reset for the freshest install possible: https://forum.netduma.com/topic/54949-dumaos-is-not-running/?do=findComment&comment=407569
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