Netduma Fraser

Private message me your address and I'll check it against the order

Does anything change with your setup around the time, physical changes, settings, new devices etc? What is the CPU usage like when it happens?

There isn't a newer one no but I strongly suspect it's due to the beta, more people on the servers - the servers are generally in the same location for every title so likely they're using the same ones. As the beta is coming to an end I suspect you'll have a better experience tomorrow evening.

Do you notice any variations in ping when the experience becomes worse? If it's just based on feeling it's nearly impossible for me to identify something to change without stats

I'm not sure it's been that long that people have had the issue but I share your sentiment that it's taken too long but it is a complex issue but it shouldn't be much longer

We had to remove a cloud update yesterday so that is likely why, we'll push out an update next week

Hello, I've tried to respond to your email twice but I'm getting a automated post master reply that your email is too full: I can confirm we do have your order though!

The speedtest on the router can vary depending on where the closest server is to you, it won't have as many as speedtest.net for example - it doesn't mean it's limiting you, just enter in the speeds you pay for/receive manually. If you reboot does it become more stable? What game are you playing?

You're on a very old firmware so I wouldn't necessarily expect other people to have this unless it is related to the cloud, it won't cause you any bother and can be ignored.

Are you referring to the BO6 beta? If so best to do the above or disable the Geo-Filter for the moment, once full release is available we'll support it properly.

It's being detected there correctly but you can tell when a service/device is being prioritized as it will have the yellow star on that part. So your reservations aren't being prioritized in the sense that it will put it above everything else but if all bandwidth was being used it would prioritize that the device gets what you reserved for it, hence why it is there and also under manual allocations as it's not a default setting.

Thanks, I'll report that to the team!

It has to be connected to an internet source via ethernet, as long as you're doing that it could be anything, box on the wall, ONT, modem, gateway, mobile WiFi router etc and it will work.

I don't think we have specifically tested the game but I will make a request for it to be tested

Great thank you both for confirming, seems to be conclusive that it was a bad cloud update, we'll investigate what happened, thanks for your patience and sorry for the inconvenience everyone!

I think it was a bad cloud update, some weird things were happening on the R2 as well, once removed it resolved them.

Some servers can be quite hard to force, we did have to pull back a cloud update for the game also due to an issue so might be better to play disabled for the rest of the beta if it's not working correctly

No not at all, I sometimes even suggest it as it can also slightly improve speeds through the router

Ah okay interesting, thanks for the update!

Great thanks for confirming!

Great thank you for confirming!

That's great thank you for confirming!

Okay thanks for the report, we'll have to get those removed for the full release, we won't be able to do this for the beta unfortunately.

What firmware version are you on currently? Thanks very much for the report, I'll pass that on to be corrected.

We won't be able to get it out for the beta so we'll do so for release