Netduma Fraser

It would be better for order queries to go through emails but it's an estimated delivery date not a definite, it's just based on where it is currently, the delivery date will likely change as it progresses further. Shipping time is also not guaranteed.

I've replied with your tracking

Great, thanks for confirming!

Resync the cloud from the Device Manager & Geo-Filter please then see if it re-appears

Email [email protected] with your order number and I can provide it for you

You configure it on the router, not on the devices, no I don't think that would be the best option.

It's 1-2 working day shipping so it would have shipped today, you should have received a tracking email today from UPS - did you receive that?

Can you provide a screenshot of what you're seeing please?

Once you factory reset your settings are wiped, you can add the rule again to prioritize

The team have a fix for the slowing of speeds, it will come in the next version

Great to hear that, thanks for the feedback!

There is no setting to change to make it stabilize every game, just make sure you're on the latest Early Access firmware and we'll be implementing a new ping system at some point in the future that may help as well.

Ah that's great to hear it's working better now. If you haven't factory reset after any updates so far that might be why, it's not necessary like we used to advise but it can help remove any remnants from previous versions.

It's not a hardware issue, it will be resolvable, we've posted a firmware just today that may fix this: https://forum.netduma.com/topic/56332-r3-disconnections/?do=findComment&comment=422537

In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 4 minutes and see if it happens again please.

I don't think anyone has received a XR1000 for free. If you're having an issue please make a new topic and we'll be happy to help you there.

Glad to hear it was just the cable, thanks for the update!

You should put the R3 WAN IP in the DMZ of the ISP modem/router and that should help you get an open NAT and for no traffic to be impeded.

The team have identified the cause of this and there will be a fix in the next firmware version

I don't believe we've tested it but I'll make a request for us to have a look

Other than a factory reset you would need to connect the device back to the router in the same method, give it the same name/device type and the error would disappear. If the device is died then you'll have to do a reset instead.

Looks like you missed out a number on the postcode on your PM but it is correct for the order. You'll have the tracking now and you can check/adjust it on there if needed but it looks fine

I'll reply to your email with the appropriate details

If you're prioritizing all the ports you're prioritizing more than the game so any background data etc that might start may take precedence, just use the gaming rule and see if it is better

If you can record that actually happening with https://jam.dev that would be really helpful, it will pick up the errors from the browser console that can help us determine the cause