Netduma Fraser

No it should be fine

You don't need to buy that specific adapter, you can just use that for the specs and to see what it could look like, you can find the equivalent with your correct plug type

Okay we tried again, please let us know if that worked

I'll check in with him and get back to you when I know more

Okay keep us posted!

Doesn't work in what sense? You can see the refund terms here: https://netduma.com/terms

You don't need a specific R1 adapter but as long as you get an adapter with these specs it will work: https://linitx.com/product/mikrotik-24v-1.2a-uk-power-supply/15170?/ad-g-shp-mikt&gclid=EAIaIQobChMIsZGjiOq24wIVzLHtCh3fBQ_4EAQYASABEgIyLvD_BwE

The built in speed test can provide different results based on your proximity to the servers it is using. The speeds being low there isn't necessarily an indication that your speeds are being limited. Enter your speeds in manually then do speedtest.net. They should be close to what you expect. It's likely you have Speed test bypass enabled in Ping Optimizer > Advanced which will bypass your Congestion Control settings and show you full speeds.

Could you clarify how you did that? Based on the information provided your setup is the pure modem > R3 is that right?

If it's the relay server issue I mentioned then no, it's nothing on your side, it's completely on the game side. If you want to do a factory reset then do it via the interface, I'd suggest a physical factory reset in case you can't access the interface for whatever reason or if the software reset didn't seem to apply.

Okay that's good, try then manual port forwarding and it should open

Have you blocked a device on the Device Manager or made a blocking internet rule, made port forwards, DMZ etc?

We rarely need to put out a specific 'fix' for a game in terms of improving the connection, you have all the tools at your disposal to get the best connection possible. Other than that, it's as above, it's always like this every year at launch, the servers get slammed and so the connection is at it's worse, it will start to cool down and then Christmas will hit and then it'll happen again.

Added

I'd check if changing back to 192.168.1.1 for the LAN IP fixes this initially. If not, make sure you're accessing via HTTP not HTTPS. See if routerlogin.net provides you with better success. If you're using Armor try disabling that as well please. It looks like you're using a browser based Adblocker, it could be blocking the interface, either disable it then check or add http://192.168.1.1/ & http://routerlogin.net as a trusted site and then check please.

Where are you checking the speeds, on speedtest.net? Can you provide a screenshot of the WAN & LAN settings pages please?

Yes but I want you to be at a blank slate on that front - if you've made incorrect rules that could do the opposite of what you want

Yes please follow the CG-NAT section at the bottom of this guide and let us know the results https://support.netduma.com/docs/dumaos-3/open-nat/#cg-nat

It's been 1 year, what firmware version are you on currently?

Are you using the credentials you use to login to NordVPN on their website or the service credentials? It needs to be the latter that you should be able to access in your NordVPN dashboard

Yes copy it into the configuration box on HVPN, enter your Nord credentials and connect. Then make rules that you want the VPN to apply to

SmartBOOST > top right of the page > Settings > Toggle enabled off

Does the same cable with a PC work when connected to the router?

That modem doesn't have WiFi so the rest didn't apply to it, you could ignore what I said. As above, it's also possible you have a CG-NAT. Check with the Geo-Filter disabled and see if it is open then.

Yeah we're already looking into that