Netduma Fraser

Is this on the R3? If so I can give you Early Access

The rollout of the cloud should be at 100% now so you should have it, I have asked the team to check. It's possible the download of the cloud is being blocked - What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Resync the cloud and then get the log from the System Information page please.

You'll have one of these if you bought it: XR1000 XR1000 v2 or one of these if it was provided: XR1000-1RNNAS (ENTOUCH) XR1000-1RNNAS (GRANDE) XR1000-1RNNAS (RCN) XR1000-1RNNAS (WAVE) You should be able to tell top right of the interface - but I can tell you it won't be any of the last 4 as they've never had an update. If you've updated the router more than once in the lifetime you've had it then it won't be the v2 either as that's only had 1 post release update. What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode

Great to hear! I doubt it no but if it happens again try that process again and it should work

Is this your first time setting up the router? In which case you'd either use the Nighthawk app or setup using your PC web browser

Check the IP on the device itself and then check it against the name of the device you're adding on the Device Manager, do they match?

Added

No I don't believe it's limited to the beta version

Could you provide a screenshot of the rule you have made please?

Glad to hear you got it sorted and thanks for the update. You should be able to get past that part with the Geo-Filter enabled though - have a look on the map for a server being blocked and add it to your allow list, you may need to do this a few times and then it'll work without disabling. If you could then provide the IDs of the servers we can add them to the global whitelist.

We released a new app update recently so that's likely why - uninstall it then re-install it and see if it works please, if not please provide the error you're seeing

What's the login error you're getting exactly?

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 4 minutes Boot up application/game/client Then see if it works better.

Zoom out fully on the map as it's quite possible it's connected outside your radius

We upgraded the support site and that page is no longer available - it was not being updated very often so wasn't very useful really.

You just need to put the XR in the DMZ on the modem. You should not put your PC in the DMZ on the XR.

That's probably the issue if you're trying to use three methods at the same time - remove the PC from the DMZ, that's a major security issue. Then see if it's better.

Are you using port forwarding or the DMZ?

Sorry force of habit, I don't know if it has it or not and I wouldn't know the specific location of it. If you access it then it could be in Security settings. Otherwise if you refer to the manual it will tell you. Then enter the XR1000 WAN IP from the System Information page into it.

You don't need internet to get the logs as the router is a local device so indicates it's generally not accessible which is probably more than a simple disconnect. I've sent you a PM.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Could you provide a screenshot of that relay message please? Is the device directly connected to the router or through a switch, extender etc?

Can you provide a screenshot of the System Information page on the router and the app please?

Good advice above, otherwise manually adjust the download Congestion Control slider and see how it impacts your results.

I'd stick on that version if it's the beta one. You resync it from the Ping Heatmap menu

Have you ever had an Open NAT? Could you follow the CG-NAT section and let us know the results please? https://support.netduma.com/docs/dumaos-3/open-nat/#cg-nat