Netduma Fraser

Added

Added

Okay no worries, if you could grab the logs when it next happens please, hopefully there will be some information there about it

Local network now please. We don't do that kind of support as we're too small.

Added

You need to setup Congestion Control in Ping Optimizer > Advanced to prevent that happening. Try 80% for download & upload while set to Always and try again.

Click edit on it on that first picture and provide a screenshot. On the second, click connectivity and then a screenshot please.

How do you have your console connected, via ethernet or WiFi?

Linksys please

Added

You don't need to change your IP address, it'll have a DHCP reservation feature on there - take a screenshot of the interface and I can probably direct you. The Linksys will have its own LAN IP address, this is the IP you use to access it. For example 192.168.0.1. The Linksys will have a WAN IP address, this is the IP given to the Linksys from the internet side of the router - if you don't have another router connected to this side it would be the same as your public IP. Similarly, the XR will have its own LAN IP address, in this case it is 192.168.1.1, this is the IP you use to access the XR. It will be different to your Linksys. Again, the XR will have its own WAN IP address, in this case because the Linksys is on the internet side of the XR the WAN IP won't be your public IP but a local (LAN) IP that the Linksys has given it. For example 192.168.0.50. What I am asking is for you on the Linksys to take the XR WAN IP (which is the local IP the Linksys has given it) and make that static/reserved, this will ensure that IP doesn't change.

Yes it does matter, filtering has to be enabled because all the settings are related to how the Geo-Filter filters, disable filtering and those options don't matter.

The ONT does have WiFi though correct? If so then you should be able to access its interface to enable bridge mode or the DMZ. Do you not have any other devices in your home that connect to the internet? If you do what do they connect to? That's good. That's good. 100% wouldn't be active at all, I'd suggest starting at 70% for download & upload and see how you get on. Apologies, thought you were on DumaOS 4. For the Geo-Filter try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works better. From what you said you're getting a high ping but not using any of the features really to prevent it.

Can confirm you should experience this sooner than you may think "This allows us to categorise and prioritise traffic which hasn't yet been added to our DPI database." so while still being a little cryptic, if you play "Best Game Ever: Return of the Game" and we haven't tested it then regardless in this update it should show as gaming when you are playing so it will be prioritized no matter what. Keep an eye out.

Thank you, I've passed it on!

It may be worth a try, not all bridge modes are made equal and one I had on an ISP router wasn't very good but performed better with the DMZ so give it a go and let us know how you get on.

Added you both, you can find it here: https://forum.netduma.com/forum/153-xr1000-beta-forum/

We pushed out a cloud update this week that's being applied incrementally, by tomorrow it will reach 100% rollout. You can also resync the cloud to get it. If that doesn't fix it please downgrade - though it is more likely to be cloud vs firmware given the recent nature of the issue.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Congestion Control isn't active with those settings, changed download & upload to 70% on Always and see if that improves it

Click the icon top right on the Geo-Filter page and you should see it there

What is the model of it?

The thing is it's an almost constant on going process with DPI and traffic detection, and we don't have or make public any timelines for any sorts of updates as they're always subject to change. One of the next big firmwares I *think* will help overall with this. It is normal for it to go offline when you're in the lobby actually playing but obviously it should trigger again when playing. I don't think we would have gamed, stopped and re-queued when testing so that's probably why it's happened. Yes if you provided a capture for that it would be very helpful and yes it would help speed up an update but I couldn't say how long it may take. No I don't think that would be a feature, at least not for awhile. When we get to more user request based features it could be a possibility. No there isn't a way to do that on DumaOS 4 currently.

There is a cloud update rolling out incrementally currently, it will be at 100% by tomorrow so that may resolve it, you can resync the cloud to get it quicker and see if that helps. Otherwise there will be a new firmware shortly with lots of stability improvements

All that information is safe to post. It may be because you're using the IDs for your connection, would you be able to have your upstream modem/router handle this with the router then in its DMZ and see if that resolves it please?