Netduma Fraser

Impossible to say really, could you grab the logs as soon as you're able to after it occurs please?

I will chase again, thank you for the reminder

Put your PC in the DMZ as a test, does it still happen? Remove it right after you've tested it

Could you connect the PC via WiFi to the R3 and remove the hard connection then check if you get open with the Geo-Filter disabled please?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode I'd suggest testing with downloads while following: https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ start with a high value e.g 95%, test, decrease 10%, test, decrease 10% etc, until you get to a value that is pretty good, then try 5% either side of that value to see if it can be improved. Important to note that Download/Upload on CC don't have to be the same value & you may have a better experience with differing values. This is more of a real world test.

This isn't something we can specifically help you with but do also keep in mind the game are actively counteracting VPN usage

Sorry for the late reply, seems a few people are having issues recently, the only thing I can think of would be a cloud update but I can't see how that would have caused it. I will bring it up to the team though.

I can certainly pass that on if it continues to behave in that way when filtering is enabled. We've got a Valorant DPI update this week so it may be better then, it should reach 100% of routers by Friday so let us know over the weekend if that continues.

Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client It will work then. The CoD service is being updated this week but it's currently out of date which is why it doesn't appear to be doing anything.

Added

Sorry to hear that, totally understand you don't want to put more time into it. You're very welcome, sorry I couldn't get you a better outcome.

As in you can't see anything on the map? Can you provide a screenshot of your Geo-Filter page please?

Download the firmware from here: https://support.netduma.com/firmwares/netduma-r2/ and upload it to the router like you normally would when upgrading - Settings > Troubleshooting

You've not mentioned this issue before, could you expand on this please?

My mistake, misread. Does it say in any documentation for the samba/share feature that in order to be used devices have to be connected to the router?

Oh I see, that makes more sense, well you put the share in the DMZ when you needed to put the R3 IP in the DMZ on the Asus, that may be it. Make the change and then see if you can access it when connected to the R3.

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should keep you in the radius then. Disable Mirror Mode, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds. Use a WiFi analyzer to find the least congested channel and change to that and experiment with the widths to see what gives better results.

The update is just for security updates so you're not missing anything/it's unlikely to fix or have caused the issues experienced. It's a long running issue that does seem to be caused by DHCP renewing. NG suspected it was an issue caused by a Nintendo Wii I think, which I am not sure how they came to that conclusion as I don't think that was being used on any of the routers we provided information for but if any of you have a Nintendo Wii or more likely a Nintendo switch try disconnecting it and see if you get the same issues.

That'll do thanks. Could you check any other device that isn't iOS/MacOS and see whether you experience the same please?

Good job! You should put the R3 WAN IP in the DMZ on your ISP modem/router. You can if you wish then put the PS5 in the DMZ on the R3.

Sounds like you're using PPPoE potentially and the ISP side ended the connection attempt. You'd have to contact them really. I would suggest checking direct to your modem first to see if the same happens.

Added - it has been temporarily removed

The way the filtering works in Fortnite is that it only tries to connect you when it loads in after the pre-game run around lobby and so that's the only time we can block the server so it'll just kick you back. so really what I'd suggest is disable the filter and use it to determine where you're being placed and quit if it isn't the server you want - it'll be quicker than letting it kick you

I'm not sure if we were planning to or not but I will pass it onto the team so they can take a look

Have you set a static/reserved IP for the media server so it doesn't change? Check if the IP has changed from what you entered on the PC and update it if necessary and set the IP as reserved on the router and that should do it