Netduma Fraser

Yeah if it's cloud related you'll need to wait for us to sort it. Good to know the firmware doesn't make a difference

Have you set a static/reserved IP on the phone itself? That could be why it's not following your reservation on the router. Do you have a smart device from both Amazon & Google? If so could you try disconnecting them until you'd normally have the issue and see if it still happens please?

Good during the day because not as many people are home during the day - school/work etc, then everyone gets home and uses the internet during the evening. It can happen with any over prescribed internet service in your area. There isn't a reason on the router why that would happen i.e. good during the day then worse during peak times then better again later on

If you're having the exact same issue as the topic then we're looking into it currently, likely resolvable via the cloud

Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with?

Use http://192.168.77.1 not https://192.168.77.1 Also to be safe go to chrome://settings/content/insecureContent in Chrome and add http://192.168.77.1 as a site

Did you reboot during the time frame of those logs?

If you're using a bookmark or using the URL it suggests when you start typing the address in then it may be that you're loading up the tour each time. Alternatively if you clear your cache/cookies frequently/have them clear when you close a tab that would do it also

In both disconnect cases it appears to be DHCP, if you change the lease to 10000 and reboot later in the day/very early morning then it shouldn't happen again when you would notice it. Does the higher ping occur if you have the Geo-Filter toggled off for filtering but where you can still see the ping? Does the in game ping reflect the same?

We're looking into this issue currently, it's possibly something we can resolve via the cloud

Can you provide more information about what you're playing, on what platform, how you've setup Traffic Prio etc?

Added - it has been temporarily removed That's the reason we removed the file, it's not able to downgrade, we are looking into it

This should help: https://kb.netgear.com/31408/What-SFP-modules-are-compatible-with-Nighthawk-X10-R9000-R8900-and-Nighthawk-Pro-Gaming-XR700-routers

Do you have Armor enabled? If so disable that and try again. Also make sure you're accessing via HTTP rather than HTTPS and try again please

I'll reply to your topic

Right click the page, then go to Inspect (Element), on the window that appears click on the Network tab. Then click the checkbox to disable cache. Then click and hold the browser refresh button, and click Empty Cache and Hard Reload. Then see if it loads correctly please.

Yes if you add it to SmartBOOST it should more reliably trigger when playing once your router has downloaded the update

Are you testing this with the speed test on the console? If you do an actual download on the console does it download at the same speed it did previously or is that showing a decrease as well?

Great to hear that, thanks for the update!

Essentially cost, we try to keep the router as affordable as possible, targeting approximately the same price point each generation. Also the adoption of higher speed internet was still kind of in its infancy, so I think from a cost/benefit scenario it worked out best to have 1Gbps ports for the R3.

We think we identified the cause and so we're rolling out a fix via a test cloud, that's why mannrs is asking for the serial number so you should have/get that update soon and so please continue to monitor and let us know if it happens again

It did get it but had to be removed due to an issue. We're a partial software partner (it's not fully our software e.g. still has their settings), we don't sell the router directly or control that side of things so we don't get total control/the final say on matters.

The cloud update should reach 100% rollout by the end of Friday

What is the modem/router the R3 is connected to? Okay so what were the results like on PingPlotter?

The team didn't identify any cloud updates that could have caused it, are you able to grab the logs from the interface as soon as possible after it happens? Hopefully Gen3 is more stable for you though!