Xr 500

[Netduma Fraser]

Sorry could you clarify, do you mean you have your ISP modem/router with another router attached which you have the XR in the DMZ for and then the console in the XR DMZ?

[Bul]

I have the modem / router configuration, on the modem (wind / tre) I set the routerxr500 in the DMZ, while on the router xr500 I set the console (ps5) in the dmz, you made me set it to open the nat

[Netduma Liam]

8 hours ago, Bul said:

I have the modem / router configuration, on the modem (wind / tre) I set the routerxr500 in the DMZ, while on the router xr500 I set the console (ps5) in the dmz, you made me set it to open the nat

You don't need the PS5 in the XR DMZ if you've also got the XR in the modem's DMZ, so you can remove the PS5 from the DMZ.

Could you please try going to Geo-filter and resync cloud from the three-line menu there. Please then download the logs again and send them over.

[Bul]

 

and nothing

log-1659530316383.txt

[Netduma Liam]

1 hour ago, Bul said:

 

and nothing

log-1659530316383.txt 43.81 kB · 0 downloads

Looks like it managed to resync successfully that time. As a side note - are you using Hybrid VPN? There's an error in there relating to it and I'm curious whether that might be causing the problem.

If Ping Heatmap still hasn't resynced properly, please disable the VPN and try again, see if it works after that.

[Bul]

the error with the hybrid vpn marks it when I turn off the router, I had reported it to you in the last few pages (but in any case just put of / on and it works), now I check if deactivating it works

[Bul]

Does not work

[Netduma Liam]

18 hours ago, Bul said:

Does not work

Since deactivating it have you tried re-syncing cloud again? If not you'll need to do that to get the latest information.

[Bul]

yes I did the usual procedure

[Netduma Liam]

1 hour ago, Bul said:

yes I did the usual procedure

We've made a change via a cloud update, could you try re-syncing again and see if it updates?

[Bul]

you are number 1 !!!!! works!!

[Bul]

i contacted express pvn and it said there are no anomalies, it's blocked so what should i do? i've been online all day

[Bul]

it's back to work

[Bul]

hi, I open the geofilter and it tells me a strange link with the download of version 1.0, I click it and nothing and not even on the site it says no update, xr500 V2.3.2.134

[Netduma Fraser]

11 minutes ago, Bul said:

hi, I open the geofilter and it tells me a strange link with the download of version 1.0, I click it and nothing and not even on the site it says no update, xr500 V2.3.2.134

Could you provide a screenshot of what you're seeing please?

[Bul]

I copied the link that appeared to me, it disappeared

[Netduma Fraser]

Interesting, the link is fine so no foul play there but if you get it again please show a screenshot of the popup with the link 

[Bul]

[Netduma Fraser]

Ah okay, it's not telling you to access the link, it's saying it can't load part of the theme, if you click ok you should be able to continue using the Geo-Filter. That message usually appears if you have an Adblocker on your web browser.

[Bul]

should i take off abblocler?

[Netduma Fraser]

11 hours ago, Bul said:

should i take off abblocler?

If you have Adblocker on your web browser (not the router adblocker) then please disable or whitelist the router interface page

[Bul]

Ping heatmap don t work, What is this?

[Netduma Fraser]

Give it a reboot, wait 2 minutes then try again please, are you able to ping without error?

[Bul]

I do, don t work 

[Netduma Fraser]

What web browser are you using? Could you try accessing 192.168.1.1 instead please and see if it works?