Administrators Netduma Fraser Posted June 8, 2021 Administrators Share Posted June 8, 2021 On 6/8/2021 at 8:35 PM, raf1212 said: I'm sorry but I will not check, because today r1 has gone crazy, it started with breaking the connection on the sony tv, and then terrible lags on ps 5 and the need to restart, after restart the interface does not load with error, the application does not load, and nothing can be done to do with it, Expand Unplug the router for 10 minutes, plug it in, wait 2 minutes and then see if you are able to access it. Did you factory reset after uploading to that beta firmware? Link to comment Share on other sites More sharing options...
raf1212 Posted June 9, 2021 Share Posted June 9, 2021 On 6/8/2021 at 8:57 PM, Netduma Fraser said: Unplug the router for 10 minutes, plug it in, wait 2 minutes and then see if you are able to access it. Did you factory reset after uploading to that beta firmware? Expand good disconnecting for 10 minutes helped so I always do a factory reset after installation Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 9, 2021 Author Share Posted June 9, 2021 On 6/9/2021 at 10:56 AM, raf1212 said: good disconnecting for 10 minutes helped so I always do a factory reset after installation Expand Great! Yeah do a factory reset after installation and let us know how you get on. Link to comment Share on other sites More sharing options...
raf1212 Posted June 9, 2021 Share Posted June 9, 2021 On 6/9/2021 at 11:01 AM, Netduma Liam said: Great! Yeah do a factory reset after installation and let us know how you get on. Expand I did it a long time ago Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 9, 2021 Author Share Posted June 9, 2021 On 6/9/2021 at 11:03 AM, raf1212 said: I did it a long time ago Expand OK cool, all good so far? Link to comment Share on other sites More sharing options...
raf1212 Posted June 9, 2021 Share Posted June 9, 2021 On 6/9/2021 at 11:14 AM, Netduma Liam said: OK cool, all good so far? Expand another qos error crashes by itself, with the message all qos options are disabled,I noticed that xr500 has the same problems Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 9, 2021 Author Share Posted June 9, 2021 On 6/9/2021 at 11:31 AM, raf1212 said: another qos error crashes by itself, with the message all qos options are disabled,I noticed that xr500 has the same problems Expand What does the message read? Are there any entries in the logs in System Information around the time you receive the error? If so, could you please provide the log so we can look into it? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 9, 2021 Administrators Share Posted June 9, 2021 On 6/6/2021 at 11:12 PM, Swgohlegend said: Okay I put my Duma on the original OS for the time being Expand Please upgrade back to the latest DumaOS you can, setup remote support, DMZ all that stuff to ensure you're accessible then post back here on your connection within the next 1h30mins and the dev should be able to take a look Link to comment Share on other sites More sharing options...
raf1212 Posted June 10, 2021 Share Posted June 10, 2021 On 6/9/2021 at 12:29 PM, Netduma Liam said: What does the message read? Are there any entries in the logs in System Information around the time you receive the error? If so, could you please provide the log so we can look into it? Expand log-1623348306354 qos off.txttoday it happened again you have logs Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 10, 2021 Administrators Share Posted June 10, 2021 On 6/10/2021 at 6:07 PM, raf1212 said: log-1623348306354 qos off.txttoday it happened again you have logs Expand There doesn't appear to be anything relating to the disconnect there, did you take it at the time? Link to comment Share on other sites More sharing options...
Kevin.pal Posted June 11, 2021 Share Posted June 11, 2021 On 6/9/2021 at 2:19 PM, Netduma Fraser said: Please upgrade back to the latest DumaOS you can, setup remote support, DMZ all that stuff to ensure you're accessible then post back here on your connection within the next 1h30mins and the dev should be able to take a look Expand go for it! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 11, 2021 Administrators Share Posted June 11, 2021 On 6/11/2021 at 2:41 PM, Swgohlegend said: go for it! Expand I've asked the dev if they can have a look hopefully they'll be able to have a look today. Link to comment Share on other sites More sharing options...
raf1212 Posted June 11, 2021 Share Posted June 11, 2021 On 6/10/2021 at 6:49 PM, Netduma Fraser said: There doesn't appear to be anything relating to the disconnect there, did you take it at the time? Expand I did not play, random shutdowns, and it's strange that there is nothing in the logs, I downloaded them immediately after turning off qos Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 11, 2021 Administrators Share Posted June 11, 2021 When you get an issue again can you check if the router is really hot on the underside please? Link to comment Share on other sites More sharing options...
Jedi4ya Posted June 11, 2021 Share Posted June 11, 2021 Will an up date be coming for the R2 as well? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 12, 2021 Administrators Share Posted June 12, 2021 On 6/11/2021 at 11:59 PM, Jedi4ya said: Will an up date be coming for the R2 as well? Expand Yes absolutely, we're working on it currently! Jedi4ya 1 Link to comment Share on other sites More sharing options...
raf1212 Posted June 12, 2021 Share Posted June 12, 2021 On 6/11/2021 at 5:23 PM, Netduma Fraser said: When you get an issue again can you check if the router is really hot on the underside please? Expand it is warm and it smells like you are about to burn Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 12, 2021 Administrators Share Posted June 12, 2021 On 6/12/2021 at 7:36 PM, raf1212 said: it is warm and it smells like you are about to burn Expand Okay try and get it on a better service if possible where it's less likely to overheat and has better airflow. If possible position it where a fan can blow air that way Link to comment Share on other sites More sharing options...
Kevin.pal Posted June 14, 2021 Share Posted June 14, 2021 On 6/11/2021 at 3:34 PM, Netduma Fraser said: I've asked the dev if they can have a look hopefully they'll be able to have a look today. Expand any update here? Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 15, 2021 Author Share Posted June 15, 2021 On 6/14/2021 at 9:53 PM, Swgohlegend said: any update here? Expand I've chased up the dev but he's not in today so I won't know for certain whether he's been able to take a look or not, we'll let you know when he's responded. Link to comment Share on other sites More sharing options...
II N3MES1S II Posted June 19, 2021 Share Posted June 19, 2021 I reset my router and after all that it was worse than it was without the reset but this update should fix the issues. I was on 3.0.171 will update and report. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 19, 2021 Administrators Share Posted June 19, 2021 On 6/19/2021 at 4:09 PM, II N3MES1S II said: I reset my router and after all that it was worse than it was without the reset but this update should fix the issues. I was on 3.0.171 will update and report. Expand Keep us posted! Link to comment Share on other sites More sharing options...
OzQuant Posted June 21, 2021 Share Posted June 21, 2021 Hi, I received an error while I was on the GeoFilter page. The text of the error was: Quote RPC error 'ERROR_UNKNOWN': Unterminated JSON encoded object found at position in [] -> stack traceback: ?: in function <?:73> [C]: in function 'assert' ?: in function 'decode' ?: in function <?:119> ?: in function <?:382> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:346> [C]: in function 'run' ?: in function <?:405> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:263> (tail call): ? ?: in function <?:30> [C]: in function 'xpcall' ?: in main chunk [C]: ? Expand I can upload a screenshot if required. I believe the log also showed the same error. I could access other pages of the router fine and it looked like everything else was fine, except that every time I went back to the GeoFilter page, that error will pop up. As soon as I pressed OK to close the error popup, it will show up again. In the end, I had to reboot the router. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 21, 2021 Author Share Posted June 21, 2021 On 6/21/2021 at 3:08 AM, OzQuant said: Hi, I received an error while I was on the GeoFilter page. The text of the error was: I can upload a screenshot if required. I believe the log also showed the same error. I could access other pages of the router fine and it looked like everything else was fine, except that every time I went back to the GeoFilter page, that error will pop up. As soon as I pressed OK to close the error popup, it will show up again. In the end, I had to reboot the router. Expand Thanks for reporting this, has the error re-occured since rebooting? It's likely a tiny error and DumaOS just got caught up on itself, it shouldn't happen again but if it does please do get back to us! Link to comment Share on other sites More sharing options...
OzQuant Posted June 22, 2021 Share Posted June 22, 2021 On 6/21/2021 at 10:24 AM, Netduma Liam said: Thanks for reporting this, has the error re-occured since rebooting? It's likely a tiny error and DumaOS just got caught up on itself, it shouldn't happen again but if it does please do get back to us! Expand No, the error did not return after I rebooted. And the router has been very stable for a very long time before that error popped up. Link to comment Share on other sites More sharing options...
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