Administrators Netduma Fraser Posted February 19, 2016 Author Administrators Share Posted February 19, 2016 It goes through the same pop up warnings but it doesn't block anything. Only when the filter is enabled Just checked with Iain, it has to be used when the Geo is enabled Link to comment Share on other sites More sharing options...
CRAIG E D Posted February 19, 2016 Share Posted February 19, 2016 How do i go about upgrading? I'm on version 1.03.4 at the min, my remote access is also ticked. Thanks Craig Link to comment Share on other sites More sharing options...
fusilli Posted February 19, 2016 Share Posted February 19, 2016 Thanks, I was able to install the update. After signing the agreement, only some of the portions of the Netduma control panel are loading. The following do not load for me: Host Filtering, Congestion Control, VPN, Profiles (gives the error "Error loading profiles page. Please post issue at forum.netduma.com"), Device Manager, and Settings -> Misc. Any tips for remedying this problem? You're all set to upgrade. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
markwerline Posted February 19, 2016 Share Posted February 19, 2016 Still were not able to access your router. Send me your public IP by PM please. Ok I sent you the IP in PM, Looks like I didn't disable geofilter. These instructions http://wiki.netduma.com/doku.php?id=how_do_i_open_my_nat were very helpful. I would advise others to check the page on opening NAT prior to asking for upgrade to help the Netduma guys out. you guys can use http://canyouseeme.org open port check tool to verify as well. Link to comment Share on other sites More sharing options...
Stayathomdaddy Posted February 19, 2016 Share Posted February 19, 2016 hey fraser try it again. If you cant access this time. Im not sure what to do. I disabled the firewall on the router. Link to comment Share on other sites More sharing options...
Dillinger Posted February 19, 2016 Share Posted February 19, 2016 Thanks, I was able to install the update. After signing the agreement, only some of the portions of the Netduma control panel are loading. The following do not load for me: Host Filtering, Congestion Control, VPN, Profiles (gives the error "Error loading profiles page. Please post issue at forum.netduma.com"), Device Manager, and Settings -> Misc. Any tips for remedying this problem? Now that the update has been done, you may need to reset from the Misc tab to clear the existing cache of "stuff" and get everyone playing well together. Give that a try and post back if it doesn't square you away. Link to comment Share on other sites More sharing options...
fusilli Posted February 19, 2016 Share Posted February 19, 2016 Now that the update has been done, you may need to reset from the Misc tab to clear the existing cache of "stuff" and get everyone playing well together. Give that a try and post back if it doesn't square you away. Unfortunately the Misc tab is one of the options that does not load. The other options under settings do appear, however. Link to comment Share on other sites More sharing options...
fuzzy clam Posted February 19, 2016 Share Posted February 19, 2016 Unfortunately the Misc tab is one of the options that does not load. The other options under settings do appear, however. Are you on a mac by chance ? Link to comment Share on other sites More sharing options...
fusilli Posted February 19, 2016 Share Posted February 19, 2016 Are you on a mac by chance ? All of the interfacing with the Netduma is being done on a Windows 10 PC. There is an Apple laptop connected to the network. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted February 19, 2016 Share Posted February 19, 2016 Just checked with Iain, it has to be used when the Geo is enabled I know that, which is why I asked can it be made to work without it enabled? lol Link to comment Share on other sites More sharing options...
NamiKaze Posted February 19, 2016 Share Posted February 19, 2016 You're all set to upgrade. Please do not reboot before upgrading. You're all set to upgrade. Please do not reboot before upgrading. Could not access your router. Please ensure the R1 is in the DMZ of your ISP hub and that you definitely have remote support ticked. Still were not able to access your router. Send me your public IP by PM please. You're all set to upgrade. Please do not reboot before upgrading. double checked the above, can you try again? Thanks in advance Link to comment Share on other sites More sharing options...
fusilli Posted February 19, 2016 Share Posted February 19, 2016 double checked the above, can you try again? Thanks in advance The pertinent tabs still do not load. To be clear, they sit at the white loading bar. This is happening after the update, and the router was not rebooted between your work on the back end and the installation of the new firmware. Link to comment Share on other sites More sharing options...
NamiKaze Posted February 19, 2016 Share Posted February 19, 2016 The pertinent tabs still do not load. To be clear, they sit at the white loading bar. This is happening after the update, and the router was not rebooted between your work on the back end and the installation of the new firmware. im confused, I dont think i have it updated or rebooted anything. can you explain a little more? Link to comment Share on other sites More sharing options...
fusilli Posted February 19, 2016 Share Posted February 19, 2016 im confused, I dont think i have it updated or rebooted anything. can you explain a little more? WOOPS. Namikaze, I thought you were a mod replying to me. I apologize, please disregard what I said haha Link to comment Share on other sites More sharing options...
flokkorcd Posted February 19, 2016 Share Posted February 19, 2016 I'm on version 1.03.3 and I have the remote support ticked and I want to upgrade. Link to comment Share on other sites More sharing options...
fastfour71 Posted February 19, 2016 Share Posted February 19, 2016 I have the older version 1.03.4. i have remote ticked and would like the upgrade. Link to comment Share on other sites More sharing options...
hmac07 Posted February 20, 2016 Share Posted February 20, 2016 I am on an older version, 1.03.4 and have remote support ticked (found in >settings >miscellaneous) and would like to upgrade. Link to comment Share on other sites More sharing options...
jfolmer Posted February 20, 2016 Share Posted February 20, 2016 I have remote support ticked and I want to upgrade . I am showing I am running 1.03.4. Link to comment Share on other sites More sharing options...
Highlandsparky Posted February 20, 2016 Share Posted February 20, 2016 Highlandsparky, on 16 Feb 2016 - 12:26 AM, said: I should be good to go now. Thank you. Any luck? Link to comment Share on other sites More sharing options...
Scratch1409 Posted February 20, 2016 Share Posted February 20, 2016 I would like to upgrade Link to comment Share on other sites More sharing options...
therickblack Posted February 20, 2016 Share Posted February 20, 2016 I am currently running version 1.03.3 and would like assistance in updating my router to the latest version. I have checked that my setting are correct for the remote access. Any and all assistance is greatly appreciated. Thanks, Rick Link to comment Share on other sites More sharing options...
thegaurdian1 Posted February 20, 2016 Share Posted February 20, 2016 I have a question. My NetDuma software is 1.03.04. If I upgrade from 1.03.4 to 1.03.5 first can I then upgrade to 1.03.6 without needing personal assistance from NetDuma technicians etc? Also how come your website www.netduma.com/upgrade does not reflect your latest and greatest software for the R1 Router? Link to comment Share on other sites More sharing options...
markwerline Posted February 21, 2016 Share Posted February 21, 2016 I have a question. My NetDuma software is 1.03.04. If I upgrade from 1.03.4 to 1.03.5 first can I then upgrade to 1.03.6 without needing personal assistance from NetDuma technicians etc? Also how come your website www.netduma.com/upgrade does not reflect your latest and greatest software for the R1 Router? x2, these are valid questions. If this worked, you could have a versions page that would allow us to catch up on our own? Another question would be Why aren't you using the upgrade tab in the router page to push updates? I was unaware of an update at all until I decided to follow you guys on social media as my router says 1.03.3 is the most current version. These are just things to look at moving forward. I have no real complaints because I love the product so far. Link to comment Share on other sites More sharing options...
thegaurdian1 Posted February 21, 2016 Share Posted February 21, 2016 x2, these are valid questions. If this worked, you could have a versions page that would allow us to catch up on our own? Another question would be Why aren't you using the upgrade tab in the router page to push updates? I was unaware of an update at all until I decided to follow you guys on social media as my router says 1.03.3 is the most current version. These are just things to look at moving forward. I have no real complaints because I love the product so far. Markwerline i will tell you what i just did to update my router from 1.03.4 to 1.03.6. You will have an additional step to take because you were one software below me which what you have is or was 1.03.3. Now before i tell you the steps i took i had no idea any updates were available in the forums. I only checked their website www.netduma.com/upgrade and it only shows 1.03.4 which i already have. Clearly i was behind! I'm a bit disappointed about that lack of very important information but i'll give them a pass they're really good with their support etc. Before you can upgrade your router to 1.03.6 you have to upgraded to 1.03.4 then to 1.03.5 and then to 1.03.6. I was going to provide you with the links but i couldn't find the link for upgrade patch 1.03.4. You will have to contact them most likely. Per their instructions if your lower than 1.03.5 DO NOT UPGRADE TO 1.03.6 without CONTACTING THEM. Take care and good luck! NOTE: The UPGRADE *button* only works when you download the file and attach under the upgrade option. You can't click UPGRADE and have it Automatically UPGRADE. Link to comment Share on other sites More sharing options...
Sn0H0ar Posted February 21, 2016 Share Posted February 21, 2016 Hey Guys Instead, comment here saying you are on an older version than 1.03.5 and have remote support ticked (found in >settings >miscellaneous) and that you want to upgrade. We will then access your router and change settings so you can download the upgrade safely. Once we have told you it is safe to upgrade DO NOT REBOOT BEFORE UPGRADING. I'm on 1.03.3, would love to get the update. Cheers. Link to comment Share on other sites More sharing options...
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