fusilli Posted February 23, 2016 Share Posted February 23, 2016 Go to your ISP hubs interface ( you may need to search on Google the model you're using on how to access it, you may be able to get to it by clicking the blue box on device manager if it is there). Then go to DMZ which should be in security settings/maybe firewall - depends on the model. If you didn't set up the DMZ before put the wan IP from the device manager into the DMZ. If you did put it there remove it. Then find port forwarding settings. Port forward 1024-60,000 tcp to the NETDUMA wan IP. Again wouldn't recommend people do this. Okay that's good. I'll get Iain to take a look. As of about noon EST I just loaded up the netduma control panel and everything works now. I didn't do anything special; perhaps you guys did something on your end? I wish I knew what fixed it but either way everything's working now, so thanks for your support. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Dark Satellite Posted February 23, 2016 Share Posted February 23, 2016 I'm all done, much appreciated. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted February 23, 2016 Netduma Staff Share Posted February 23, 2016 I ordered my r1 directly from netduma three weeks ago. been using it for two weeks. would I already need to do this update? What version are you on (it says at the bottom of every page)? Link to comment Share on other sites More sharing options...
Mpowa Posted February 23, 2016 Share Posted February 23, 2016 im on an older version than 1.03.5 , have remote support ticked and i want to upgrade. thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 24, 2016 Author Administrators Share Posted February 24, 2016 I ordered my r1 directly from netduma three weeks ago. been using it for two weeks. would I already need to do this update? It depends, you might have just missed out on when we started shipping with the new upgrade loaded. As Crossy says let us know what you're on by following his instructions. As of about noon EST I just loaded up the netduma control panel and everything works now. I didn't do anything special; perhaps you guys did something on your end? I wish I knew what fixed it but either way everything's working now, so thanks for your support. Great! Yes we fixed it remotely Link to comment Share on other sites More sharing options...
Durazell Posted February 24, 2016 Share Posted February 24, 2016 I would like to upgrade to 1.03.6g and have enabled remote support. Thank you. Link to comment Share on other sites More sharing options...
Acid1984 Posted February 24, 2016 Share Posted February 24, 2016 Hey Netduma Team, i have Software Version 1.03.3 on my router an want to Upgrade. Remote Support is ticked. Greetings, Chris Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 24, 2016 Author Administrators Share Posted February 24, 2016 Hi, we have an older version remote support is ticked and would like to upgrade. thanks We were not able to access your router. Please can you ensure you have the R1 in the DMZ and that remote support is definitely ticked. im on an older version than 1.03.5 , have remote support ticked and i want to upgrade. thanks You're good to go. Please do not reboot before upgrading. I would like to upgrade to 1.03.6g and have enabled remote support. Thank you. You're good to go. Please do not reboot before upgrading. I'm on 1.03.3 , remote support ticked and would love to receive the update. But I do wonder one thing. Why aren't our routers just auto upgrading or stating that 1.03.3 is the latest version when you look at the upgrade screen. Sorry for the delay. You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
gile81 Posted February 24, 2016 Share Posted February 24, 2016 just put it into dmz must have forgotten after getting new router, remote access is ticked. thanks Link to comment Share on other sites More sharing options...
Mpowa Posted February 24, 2016 Share Posted February 24, 2016 We were not able to access your router. Please can you ensure you have the R1 in the DMZ and that remote support is definitely ticked. You're good to go. Please do not reboot before upgrading. You're good to go. Please do not reboot before upgrading. Sorry for the delay. You're good to go. Please do not reboot before upgrading. thanks for your help, appreciate it Link to comment Share on other sites More sharing options...
3rdEden Posted February 24, 2016 Share Posted February 24, 2016 Thanks Fraser, the upgrade was successful! Dillinger and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
Hybrid Draco Posted February 24, 2016 Share Posted February 24, 2016 I am on version 1.03.3 and I would like to upgrade. Support is ticked Link to comment Share on other sites More sharing options...
Necro968 Posted February 24, 2016 Share Posted February 24, 2016 I would like to upgrade please, I have an older version and have remote access ticked. Link to comment Share on other sites More sharing options...
ecamilo55 Posted February 25, 2016 Share Posted February 25, 2016 I have 1.03.3 version and have remote support ticked (found in >settings >miscellaneous) and want to upgrade to the 1.03.6 version. Link to comment Share on other sites More sharing options...
Numo36 Posted February 25, 2016 Share Posted February 25, 2016 please help Hello I have a cousin and just bought Netduma router and he has issues with connections. He has Comcast xfinity gateway all in one router, so when he got Netduma router he connected it to gateway as just another device but this one is router that has capability of wifi and internet. So after he had everything hooked up it was fine to play ps4 Fifa soccer but then he took a break for like couple hours and when he came back connection was gone. So the question is why is Netduma kicking out and and why it looks like these two are not working together and what can be done here? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 25, 2016 Author Administrators Share Posted February 25, 2016 please help Hello I have a cousin and just bought Netduma router and he has issues with connections. He has Comcast xfinity gateway all in one router, so when he got Netduma router he connected it to gateway as just another device but this one is router that has capability of wifi and internet. So after he had everything hooked up it was fine to play ps4 Fifa soccer but then he took a break for like couple hours and when he came back connection was gone. So the question is why is Netduma kicking out and and why it looks like these two are not working together and what can be done here? Please can you start a new thread for this. This thread is only for people needing to upgrade. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 25, 2016 Author Administrators Share Posted February 25, 2016 Hey Netduma Team, i have Software Version 1.03.3 on my router an want to Upgrade. Remote Support is ticked. Greetings, Chris We were not able to access your router. Can you please ensure the R1 is in the DMZ of your ISP hub and that remote support is definitely ticked. just put it into dmz must have forgotten after getting new router, remote access is ticked. thanks Still weren't able to access your router unfortunately. Can you take the R1 of the DMZ and port forward 1024 - 60,000 TCP to the R1 please. I am on version 1.03.3 and I would like to upgrade. Support is ticked You're good to go. Please do not reboot before upgrading your router. I would like to upgrade please, I have an older version and have remote access ticked. You're good to go. Please do not reboot before upgrading your router. I have 1.03.3 version and have remote support ticked (found in >settings >miscellaneous) and want to upgrade to the 1.03.6 version. We were not able to access your router. Can you please ensure the R1 is in the DMZ of your ISP hub and that remote support is definitely ticked. Link to comment Share on other sites More sharing options...
ecamilo55 Posted February 26, 2016 Share Posted February 26, 2016 I have 1.03.3 version and have remote support ticked (found in >settings >miscellaneous) and want to upgrade to the 1.03.6 version. Everything is good to go, I´ve made sure. Please try again. Link to comment Share on other sites More sharing options...
Medusa Posted February 26, 2016 Share Posted February 26, 2016 I am on version 1.03.3 and I would like to upgrade. Support is ticked. Thanks for your help. Link to comment Share on other sites More sharing options...
trueimage Posted February 26, 2016 Share Posted February 26, 2016 Hi, how can I get upgraded to this version? I'm on 1.03.4 I've clicked "Allow remote access to Netduma tech support." Link to comment Share on other sites More sharing options...
sentenzadu2a Posted February 26, 2016 Share Posted February 26, 2016 hello , "I'am on older version than 1.03.5 and want to upgrade , i've remote support ticked " Link to comment Share on other sites More sharing options...
sentenzadu2a Posted February 26, 2016 Share Posted February 26, 2016 i'm on version 1.03.3. Thank you for help and I've clicked "Allow remote access to Netduma tech support." Link to comment Share on other sites More sharing options...
Gorelimey Posted February 26, 2016 Share Posted February 26, 2016 Hi, I'm running 1.03.3 on rb-951g-2hnd, remote support is enabled can I get an upgrade please? Link to comment Share on other sites More sharing options...
sentenzadu2a Posted February 26, 2016 Share Posted February 26, 2016 my version is RB951G-2HnD Link to comment Share on other sites More sharing options...
sentenzadu2a Posted February 26, 2016 Share Posted February 26, 2016 Hi, I'm running 1.03.3 on rb-951g-2hnd, remote support is enabled can I get an upgrade please? You know if it is slow? Should we leave it open netduma? Link to comment Share on other sites More sharing options...
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