Sn0H0ar Posted February 21, 2016 Share Posted February 21, 2016 Hey Guys Instead, comment here saying you are on an older version than 1.03.5 and have remote support ticked (found in >settings >miscellaneous) and that you want to upgrade. We will then access your router and change settings so you can download the upgrade safely. Once we have told you it is safe to upgrade DO NOT REBOOT BEFORE UPGRADING. I'm on 1.03.3, would love to get the update. Cheers. Link to comment Share on other sites More sharing options...
MaximuM Posted February 21, 2016 Share Posted February 21, 2016 I have been told I was ok to upgrade and when I try I get an error message. can anyone help? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted February 21, 2016 Netduma Staff Share Posted February 21, 2016 I have been told I was ok to upgrade and when I try I get an error message. can anyone help? What error message do you get? Link to comment Share on other sites More sharing options...
MaximuM Posted February 21, 2016 Share Posted February 21, 2016 What error message do you get? https://gyazo.com/2818e1c486224f45759a8c8bcdf20557 Link to comment Share on other sites More sharing options...
thegaurdian1 Posted February 21, 2016 Share Posted February 21, 2016 https://gyazo.com/2818e1c486224f45759a8c8bcdf20557 I sent you a message. Its easier for me to reply to messages then on the FORUM at the moment due to me being at work. Also best way to upgrade from 1.03.3 is to go one upgrade at a time. Upgrade to 1.03.4 first and then to 1.03.5 and then to 1.03.6. I did that from software version 1.03.4 to .1.03.5 to 1.03.6 and it worked flawlessly. Let me know and good luck! Thank You Link to comment Share on other sites More sharing options...
OSoMarr Posted February 22, 2016 Share Posted February 22, 2016 i need to upgrade from 1.03.4 Link to comment Share on other sites More sharing options...
markwerline Posted February 22, 2016 Share Posted February 22, 2016 Markwerline i will tell you what i just did to update my router from 1.03.4 to 1.03.6. You will have an additional step to take because you were one software below me which what you have is or was 1.03.3. Now before i tell you the steps i took i had no idea any updates were available in the forums. I only checked their website www.netduma.com/upgrade and it only shows 1.03.4 which i already have. Clearly i was behind! I'm a bit disappointed about that lack of very important information but i'll give them a pass they're really good with their support etc. Before you can upgrade your router to 1.03.6 you have to upgraded to 1.03.4 then to 1.03.5 and then to 1.03.6. I was going to provide you with the links but i couldn't find the link for upgrade patch 1.03.4. You will have to contact them most likely. Per their instructions if your lower than 1.03.5 DO NOT UPGRADE TO 1.03.6 without CONTACTING THEM. Take care and good luck! NOTE: The UPGRADE *button* only works when you download the file and attach under the upgrade option. You can't click UPGRADE and have it Automatically UPGRADE. I was able to find 1.03.4 in the revision tabs on the manual update page but could not find 1.03.5. So I'm now a 1.03.4 EDIT: Found 1.03.5m and now I'm all upgraded to 1.03.6g, Thanks thegaurdian1 for getting me started. for others if willing to upgrade one at a time yourself: http://www.netduma.com/firmware/R1-v-1-03-4.sig https://netduma.com/firmware/R1-v-1-03-5m.sig http://netduma.com/firmware/R1-v-1-03-6g.sig thegaurdian1 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 22, 2016 Author Administrators Share Posted February 22, 2016 How do i go about upgrading? I'm on version 1.03.4 at the min, my remote access is also ticked. Thanks Craig We could not access your router. Please make sure the R1 is in the DMZ of your ISP hub and that remote support is definitely enabled. Ok I sent you the IP in PM, Looks like I didn't disable geofilter. These instructions http://wiki.netduma.com/doku.php?id=how_do_i_open_my_nat were very helpful. I would advise others to check the page on opening NAT prior to asking for upgrade to help the Netduma guys out. you guys can use http://canyouseeme.org open port check tool to verify as well. We could not access your router. Have you made sure the R1 is in the DMZ of your ISP hub and that remote support is definitely enabled? hey fraser try it again. If you cant access this time. Im not sure what to do. I disabled the firewall on the router. We could not access your router. On your ISP hub can you first remove R1 from the DMZ if its in there along with any port forwarding rules then forward ports 1024-60,000 tcp to the R1 please. double checked the above, can you try again? Thanks in advance You're good to go. Please do not reboot before upgrading. I'm on version 1.03.3 and I have the remote support ticked and I want to upgrade. You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 22, 2016 Author Administrators Share Posted February 22, 2016 fastfour71, on 19 Feb 2016 - 11:39 PM, said:I have the older version 1.03.4. i have remote ticked and would like the upgrade. You're good to go. Please do not reboot before upgrading. hmac07, on 20 Feb 2016 - 12:44 AM, said:I am on an older version, 1.03.4 and have remote support ticked (found in >settings >miscellaneous) and would like to upgrade. You're good to go. Please do not reboot before upgrading. jfolmer, on 20 Feb 2016 - 04:01 AM, said: I have remote support ticked and I want to upgrade . I am showing I am running 1.03.4. You're good to go. Please do not reboot before upgrading. Highlandsparky, on 20 Feb 2016 - 1:41 PM, said:Any luck? You're good to go. Please do not reboot before upgrading. Scratch1409, on 20 Feb 2016 - 5:29 PM, said: I would like to upgrade You're good to go. Please do not reboot before upgrading. therickblack, on 20 Feb 2016 - 8:07 PM, said:I am currently running version 1.03.3 and would like assistance in updating my router to the latest version. I have checked that my setting are correct for the remote access. Any and all assistance is greatly appreciated. Thanks, Rick You're good to go. Please do not reboot before upgrading. Sn0H0ar, on 21 Feb 2016 - 1:56 PM, said: Hey Guys I'm on 1.03.3, would love to get the update. Cheers. You're good to go. Please do not reboot before upgrading. OSoMarr, on 22 Feb 2016 - 01:13 AM, said: i need to upgrade from 1.03.4 You're good to go. Please do not reboot before upgrading. MaximuM, on 21 Feb 2016 - 9:43 PM, said: I have been told I was ok to upgrade and when I try I get an error message. can anyone help? We tried to access your router to fix the issue but couldn't access it. Can you ensure remote support is enabled with R1 in the DMZ of your ISP hub please. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 22, 2016 Author Administrators Share Posted February 22, 2016 I sent you a message. Its easier for me to reply to messages then on the FORUM at the moment due to me being at work. Also best way to upgrade from 1.03.3 is to go one upgrade at a time. Upgrade to 1.03.4 first and then to 1.03.5 and then to 1.03.6. I did that from software version 1.03.4 to .1.03.5 to 1.03.6 and it worked flawlessly. Let me know and good luck! Thank You I was able to find 1.03.4 in the revision tabs on the manual update page but could not find 1.03.5. So I'm now a 1.03.4 EDIT: Found 1.03.5m and now I'm all upgraded to 1.03.6g, Thanks thegaurdian1 for getting me started. for others if willing to upgrade one at a time yourself: http://www.netduma.com/firmware/R1-v-1-03-4.sig https://netduma.com/firmware/R1-v-1-03-5m.sig http://netduma.com/firmware/R1-v-1-03-6g.sig We definitely don't recommend doing this. If it was the best option we would have suggested that so we don't have to access routers individually. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 22, 2016 Author Administrators Share Posted February 22, 2016 Thanks, I was able to install the update. After signing the agreement, only some of the portions of the Netduma control panel are loading. The following do not load for me: Host Filtering, Congestion Control, VPN, Profiles (gives the error "Error loading profiles page. Please post issue at forum.netduma.com"), Device Manager, and Settings -> Misc. Any tips for remedying this problem? Do you have internet through the duma? Can you make sure you're accessing the router through Chrome/Firefox as well. Link to comment Share on other sites More sharing options...
thegaurdian1 Posted February 22, 2016 Share Posted February 22, 2016 I was able to find 1.03.4 in the revision tabs on the manual update page but could not find 1.03.5. So I'm now a 1.03.4 EDIT: Found 1.03.5m and now I'm all upgraded to 1.03.6g, Thanks thegaurdian1 for getting me started. for others if willing to upgrade one at a time yourself: http://www.netduma.com/firmware/R1-v-1-03-4.sig https://netduma.com/firmware/R1-v-1-03-5m.sig http://netduma.com/firmware/R1-v-1-03-6g.sig You are very welcome i'm just glad it all worked! I think its easier the way you and i upgraded just because we don't have to wait if NetDuma Techs are busy. Link to comment Share on other sites More sharing options...
Stayathomdaddy Posted February 22, 2016 Share Posted February 22, 2016 sorry frazier but i do not understand how to do the technical stuff you stated. Link to comment Share on other sites More sharing options...
sl1ver Posted February 22, 2016 Share Posted February 22, 2016 Hello, i have remote support ticked in settings and i want an upgrade. My current version is 1.03.3 Regards, Sl1ver Link to comment Share on other sites More sharing options...
markwerline Posted February 22, 2016 Share Posted February 22, 2016 We could not access your router. Have you made sure the R1 is in the DMZ of your ISP hub and that remote support is definitely enabled? Im all upgraded don't worry about me Netduma Fraser and thegaurdian1 2 Link to comment Share on other sites More sharing options...
thegaurdian1 Posted February 22, 2016 Share Posted February 22, 2016 Hello, i have remote support ticked in settings and i want an ugrade. My current version is 1.03.3 Regards, Sl1ver If you want to upgrade please follow my directions below. Since you have version 1.03.3 please follow the links in the order they are numbered. Those steps are only for you because you have older version. That worked for me and few other people here in the forum. Any questions please feel free to message me or look at my previous posts above. Thank you and good luck! Step 1. http://www.netduma.c...R1-v-1-03-4.sig Step 2. https://netduma.com/...1-v-1-03-5m.sig Step 3. http://netduma.com/f...1-v-1-03-6g.sig Link to comment Share on other sites More sharing options...
fusilli Posted February 22, 2016 Share Posted February 22, 2016 Do you have internet through the duma? Can you make sure you're accessing the router through Chrome/Firefox as well. Yes I have internet through the duma. I am using the latest stable version of Chrome. I have Comcast as a provider, so my internet comes in off of the street into their modem and is piped into the duma, which is hardwired into a Windows 10 PC. The duma is still creating a wireless network to which my devices are able to connect. Link to comment Share on other sites More sharing options...
Dark Satellite Posted February 22, 2016 Share Posted February 22, 2016 Hi, I would like to upgrade, currently: 1.03.3 Remote support was already ticked, what's next? Link to comment Share on other sites More sharing options...
zombitroid Posted February 22, 2016 Share Posted February 22, 2016 great work guys thank you for staying with your community and giving free upgrades!!! Dillinger 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23, 2016 Author Administrators Share Posted February 23, 2016 sorry frazier but i do not understand how to do the technical stuff you stated. Go to your ISP hubs interface ( you may need to search on Google the model you're using on how to access it, you may be able to get to it by clicking the blue box on device manager if it is there). Then go to DMZ which should be in security settings/maybe firewall - depends on the model. If you didn't set up the DMZ before put the wan IP from the device manager into the DMZ. If you did put it there remove it. Then find port forwarding settings. Port forward 1024-60,000 tcp to the NETDUMA wan IP. If you want to upgrade please follow my directions below. Since you have version 1.03.3 please follow the links in the order they are numbered. Those steps are only for you because you have older version. That worked for me and few other people here in the forum. Any questions please feel free to message me or look at my previous posts above. Thank you and good luck! Step 1. http://www.netduma.c...R1-v-1-03-4.sig Step 2. https://netduma.com/...1-v-1-03-5m.sig Step 3. http://netduma.com/f...1-v-1-03-6g.sig Again wouldn't recommend people do this. Yes I have internet through the duma. I am using the latest stable version of Chrome. I have Comcast as a provider, so my internet comes in off of the street into their modem and is piped into the duma, which is hardwired into a Windows 10 PC. The duma is still creating a wireless network to which my devices are able to connect. Okay that's good. I'll get Iain to take a look. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23, 2016 Author Administrators Share Posted February 23, 2016 Hello, i have remote support ticked in settings and i want an upgrade. My current version is 1.03.3 Regards, Sl1ver We were not able to access your router. Please ensure the R1 is in the DMZ of your ISP hub and that remote support is definitely ticked. Yes I have internet through the duma. I am using the latest stable version of Chrome. I have Comcast as a provider, so my internet comes in off of the street into their modem and is piped into the duma, which is hardwired into a Windows 10 PC. The duma is still creating a wireless network to which my devices are able to connect. Your issue should now be resolved, please check to see if this is the case. Hi, I would like to upgrade, currently: 1.03.3 Remote support was already ticked, what's next? You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
thegaurdian1 Posted February 23, 2016 Share Posted February 23, 2016 Go to your ISP hubs interface ( you may need to search on Google the model you're using on how to access it, you may be able to get to it by clicking the blue box on device manager if it is there). Then go to DMZ which should be in security settings/maybe firewall - depends on the model. If you didn't set up the DMZ before put the wan IP from the device manager into the DMZ. If you did put it there remove it. Then find port forwarding settings. Port forward 1024-60,000 tcp to the NETDUMA wan IP. Again wouldn't recommend people do this. Okay that's good. I'll get Iain to take a look. @Fraser: why would you not recommend people upgrade 1 software version at a time? Worked for me and couple of others. I'm asking for my own learning. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23, 2016 Author Administrators Share Posted February 23, 2016 @Fraser: why would you not recommend people upgrade 1 software version at a time? Worked for me and couple of others. I'm asking for my own learning. I believe because once on .5/.6 you cannot brick the router by upgrading. Earlier versions than this there is the very slight chance. So by us checking your router before upgrading we can make sure that doesn't happen. Link to comment Share on other sites More sharing options...
theseus33 Posted February 23, 2016 Share Posted February 23, 2016 I ordered my r1 directly from netduma three weeks ago. been using it for two weeks. would I already need to do this update? Link to comment Share on other sites More sharing options...
gile81 Posted February 23, 2016 Share Posted February 23, 2016 Hi, we have an older version remote support is ticked and would like to upgrade. thanks Link to comment Share on other sites More sharing options...
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