Netduma Fraser

The section is here: https://forum.netduma.com/forum/153-xr1000-beta-forum/ The firmware has been temporarily removed. Added

As long as you have the OpenVPN/Wireguard configuration files you should be able to use any provider. We don't have any specific recommendations. By not supported they mean they cannot help you to get it working because they haven't tried it and verified it works. CoD have made changes to prevent people using VPNs so that is likely why you had the issue initially.

The log isn't a fool proof way of finding an issue - Can you provide an uncropped screenshot of the Geo-Filter please?

How did you perform the hard reset exactly? If you click ok does it go away so you can use the feature or does it pop up again immediately?

It's unlikely to be the new update. Please provide a screenshot of your Geo-Filter page & settings with what you're seeing when it happens. It is safe to downgrade yes

We won't setup for you but you can check our guides here: https://support.netduma.com/docs/dumaos-4/ you can also start a new topic and ask any questions you want/detail any issues you might be having. Also look at the help on each page of the interface > click the 3 dots icon top right of the page and click help.

Speed Test > Advanced

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? Do you have SmartBOOST enabled or disabled?

You have access already

Can you provide a screenshot of what you're seeing please?

That doesn't impact your ability to get games so whatever you prefer

We're aware of that and looking into it. You can find the versions here: https://support.netduma.com/firmwares/netduma-r3/ Not sure what you mean by the last sentence though

I'd suggest testing with downloads while following: https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ start with a high value e.g 95%, test, decrease 10%, test, decrease 10% etc, until you get to a value that is pretty good, then try 5% either side of that value to see if it can be improved. Important to note that Download/Upload on CC don't have to be the same value & you may have a better experience with differing values.

Please grab the logs - do any devices have internet connected through it?

Great to hear that, thanks for the update!

Nothing yet, I've brought it up again, thanks for the push

You can disregard the modem comments I said then thank you. How have you set Congestion Control? What service did you select for PC? Have you noticed any difference now?

No you can't do that unfortunately. You could enable just 2.4GHz WiFi on the R3, hide the broadcast and just have your phone be able to connect to it and use the DumaOS app to access.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

You can't connect to the R3 from the WAN. Yes that sounds fine otherwise for what you want to do with it

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter? The WiFi channels you have selected are available in the US? You've disabled Smart Connect is that right? Add the voice server to the allow list, it'll just be for voice, it won't impact your game connection.

A browser based Adblocker could also be blocking it. What web browser/device are you using to change it? If you try another does it work?

Great to hear you got it sorted, thanks for the update!

You'll have to connect a device via ethernet and setup that way and change the password during the wizard

Game servers don't respond to traditional pings so we try to be clever in order to get a successful ping but it doesn't always work. It will then try to fall back to the trace method which won't give you the correct ping in most cases but hopefully somewhere near it, however this can also fail. Then because it's unable to determine the true ping it can't know what value it needs to apply with Steady Ping. We're working on a new ping method that may help but I don't have an ETA for this.