Netduma Fraser

Yes in Speedtest > Advanced Okay great so was it just the WiFi then that has the lower speeds? If so adjust the channels/widths manually to see if it can be improved

They're still looking into that issue currently but can confirm the firmware won't fix it specifically unfortunately. Yeah you can go back for now that's absolutely fine

Let us know how you get on

If you check the IP on the console then check any unnamed devices on the Device Manager can you find a match?

You've set the speeds on the R3 to 1000/1000 presumably? Did you do the speed test via WiFi or via ethernet connected to the Asus?

That's likely BI not able to determine what it is. Does it appear on the Device Manager in the same way? If you re-name it and give it the correct device type can you add it to Geo-Filter and it works?

Glad you were able to sort out your Geo-Filter issue. For speeds, ignore the inbuilt speed test and manually input your expected/paid for speeds. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Do you have ALL devices connected to the R3 or some still connected to the ISP modem/router?

Could you provide a screenshot of where you're seeing that please? What happens when you try to add it?

There are too many servers listed in that config so the router won't know which one you want to connect to. Remove all but one of the router line entries and try again.

Added

That's good to hear, thanks for the update!

It does work as a PC but the thing is the game changes so often that the service becomes out of date and so its a bit of a chase to keep it updated that's why I usually suggest the console method as that always works

It might be a scenario where it gets worse before it gets better - we'd be allowing them so probably a good idea to try allowing them all and see if it stops the issue completely

I'll try to get an ETA for you

That would be helpful thanks! If you're clicking allow on them then you can go back and re-name/ping them later so you don't need to try to rush a screenshot

If you click on the console on the Geo-Filter, is filtering actually toggled on?

That may be an error caused by Adblocker on your browser, disable that for the interface and then refresh

And it's still allowing everything outside? Have you made a traffic rule to allow ALL traffic to the console?

On the System Information page go to the Rapp panel, click the 3 lines option menu and change the retries to 5, reboot the router from the interface, wait 4 minutes then access and see if it loads please. Also: Disable Armor Ensure the browser isn't forcing HTTPS for the interface

We've removed the cloud we pushed on Friday, reboot and resync then check if it works better again please

Geo-Latency needs to be disabled, the Geo-Filter should be enabled before launching the game and don't change Geo-Filter settings when you're on the game already. Enter your expected speeds in manually and try again - ignore the built in speed test. I've given you access https://forum.netduma.com/forum/151-netduma-r3-early-access/

Good to hear. Yes the built in option on EE would be a good option too, you'll still have full use of the Geo-Filter on that one

It could be yes, directly connected to your ISP modem under the same conditions (same network usage etc) do you see the same?

Added - it has been removed temporarily. Added - it has been removed temporarily. Please make a new topic for your issues and we can help you there. Added - it has been removed temporarily.

Thanks for the report, I've passed it onto the team who have now removed that cloud update which will hopefully resolve it, please reboot the router from the interface, wait 4 minutes and then resync the cloud and let us know if that has resolved it. I've also given you Early Access to the DumaOS 4 beta, if it continues please see if this version stops it happening.