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Netduma Fraser

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Everything posted by Netduma Fraser

  1. Netduma Fraser
    Sí, absolutamente puede volver a una versión que funcionó para usted, no hay nada de malo en hacerlo
  2. Netduma Fraser
    Es probable que ahora se encuentre en un estado extraño, por lo que se recomienda un restablecimiento de fábrica, luego se recomienda usar la lista abreviada y luego, con suerte, debería funcionar
  3. Netduma Fraser
    La lista puede ser demasiado grande para el R1, ¿podría probar una lista más pequeña de otro lugar y ver si funciona?
  4. Netduma Fraser
    ¿Qué versión de firmware tienes actualmente?
  5. Netduma Fraser
    No cree un archivo e ingrese la URL, vaya al enlace, haga clic derecho en la página, guarde como, guarde el archivo que aparece y luego cargue ese archivo en Adblocker.
  6. Netduma Fraser
    Este por ejemplo, uno que proporcionaste: http://easylist.to/easylist/easyprivacy.txt
  7. Netduma Fraser
    Vaya al enlace que proporcionó, haga clic derecho en la página, guarde como luego cargue ese archivo y vea si funciona
  8. Netduma Fraser
    ¿Pudiste agregar las listas? ¿Cómo reiniciaste? Detenga el Adblocker, luego vuelva a iniciarlo y vea si funciona
  9. Netduma Fraser
    UK server on CoD is pretty common in most cases - it does sometimes appear a bit closer to France
  10. Netduma Fraser
    Possible it's coming online during more busy periods and going offline during quieter periods
  11. Netduma Fraser
    I'll double check with the team to see where we are at with this.
  12. Netduma Fraser
    In that case that is because you're using the VPN as to why you're getting slower speeds on the test and you're experiencing lag causing the voice chat not to work correctly. Also you haven't setup QoS at all which I would recommend you do - start by setting your Bandwidth Speeds in the Congestion Control menu, then lower Download/Upload percentages to 70% at least. In terms of Traffic Prioritization you don't need to add devices that are doing normal web browsing, the console will be prioritized automatically by DumaOS Classified Games.
  13. Netduma Fraser
    Is that on speedtest.net or Connection Benchmark? Can you provide a screenshot of your QoS page please?
  14. Netduma Fraser
    Okay that's all good then so the spikes seem to just be to Google. Now I'd suggest saturating your connection with downloads/streams and see what Congestion Control percentages keep the ping as low as possible on PingPlotter.
  15. Netduma Fraser
    You can ignore the hops really as the bottom graph is the most important part, can you do a 10minute plot please as a few minutes won't necessarily show issues if there are any
  16. Netduma Fraser
    Can you expand on what you mean by that exactly?
  17. Netduma Fraser
    I usually recommend against rebooting by unplugging if you have access but it won't have caused an issue. That is the correct version. There is no specific confirmation once you connect back that it has rebooted, although you can look in the logs and it would start a few minutes after you rebooted it.
  18. Netduma Fraser
    Benchmark uses the Google servers for the ping tests so firstly I'd run a PingPlotter to a different site such as a local news site and see if that big spike happens there as well or if its just to Google. If it's just to Google then you could ignore it and use the new site to test for the best QoS settings. Follow this guide while saturating the connection with downloads, streams etc and see what percentage lowers PingPlotter the most. http://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping
  19. Netduma Fraser
    Reboot the modem, wait 2 minutes, then reboot the R2, wait 2 minutes and you should get a connection
  20. Netduma Fraser
    Did you wait a few minutes after the reset before trying to access?
  21. Netduma Fraser
    Now that it is all upgraded I would suggest you do the factory reset from the interface, a lot has changed between versions and it prevents old low level code causing issues. Ideally if you could get her phone to connect to the R2 that would make the QoS more effective - you could disable the WiFi on the ISP router to prevent devices auto connecting to it.
  22. Netduma Fraser
    You may need to re-enable the VPN. Have you setup QoS or the Geo-Filter at all? If not you will need to do that to reduce your latency. Did you do the factory reset after the upgrade was successful? We don't do remote support that way for normal setup, only if there is an issue a dev has to look into. Also are ALL devices connected to the router?
  23. Netduma Fraser
    Both. Using a VPN does not decrease latency at all, if anything it would increase it. Woops my mistake, sorry! If you were connected to WiFi while doing the upgrade it would have disconnected you from the WiFi and you would have to reconnect. Reconnect then refresh the page and it should have completed.
  24. Netduma Fraser
    Once you've upgraded and factory reset and setup we can get your speed sorted, make sure to set your speeds in bandwidth settings in the Congestion Control panel. However, using the VPN and applying it to a whole device will drop the speeds to about 10Mbps which is still plenty for gaming.
  25. Netduma Fraser
    I think the next step should be upgrading to the latest firmware, you can download it from here: https://forum.netduma.com/topic/38047-new-r2-firmware-30394/ once downloaded click the 3 dots icon top left of the interface and upgrade from there. Once uploaded allow 5 minutes for it to upgrade, then access the interface and factory reset from the same 3 dots menu, wait 2 minutes, connect and complete the wizard. Then you're good to go, follow the tours that appear to setup and enjoy!
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