Netduma Fraser

Could you try downgrading the firmware version and try again please

Copy the WAN IP from WAN Settings on the R3, access the BGW and find the DMZ/exposed host feature and enter that in then save. On the BGW then set the R3 to have the same IP via the static/reserved IP section, could be in LAN/DHCP settings. What Congestion Control settings did Ping Optimizer suggest? How did you set up SmartBOOST exactly? How wide is your Geo-Filter radius? Using Ping Assist, Geo-Latency etc?

Could be separate to that, please try this:

After factory resetting from the interface and waiting a few minutes what do you see the setup wizard when accessing?

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@mannrs can correct me if I'm wrong but this will be related to the issues mentioned recently that we've been investigating and monitoring. It's likely that issues were observed on your modem and so it was disabled to avoid interuption to your internet service and will be restored when testing a fix/once fixed

Could you make a new topic and provide as much information as possible please?

No adjusting the configuration file would not allow you to do that

On the XR as that's the router you're having the issue on

Factory reset from troubleshooting instead, does it reset then properly?

I don't know if we've specifically tested the game, I don't believe we have but I'll pass it onto the team so see if they can add it

What is the model of the modem/router the R2 is connected to and how have you set that to ensure all traffic flows to the R2? E.g R2 in its DMZ, modem/bridge mode Are ALL devices connected to the R2? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter? Where are you testing the speeds?

I think you may have emailed - respond there with your order number and we'll get you sorted

Added - it has been temporarily removed

Not with the R3 specifically, you could use a WiFi analyzer app to achieve that instead and then manually change to the best one for your area. I don't think there are any plans to implement that specifically but I can add it to the list of suggestions/requests

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

It would see it then but also that device wouldn't really be considered a true AP, more a router

Thanks for the request, I'll pass it on

Thanks for the request, I'll pass it on

Added - it has been temporarily removed

The AP is usually undetectable by the router as it just passes through the traffic, it also can't tell what devices are connected to it as it just appears like they're connected direct to the router

Ahh good to hear, well done for sorting it and thanks for the update!

It happens automatically, it will have already applied

ACC will eliminate that worry, no bufferbloat and full speeds! Yes that makes sense, will go offline briefly when no proper gaming activity active and then online when detected. Grab the ID for that server and we can see if it is mislocated

Its a cloud update so it will apply to that XR1000 version too