Netduma Fraser

You can prioritize the PS5 specifically rather than target gaming etc but if it's not doing anything then there won't be anything to prioritize

Chrome might be forcing the browser to connect via HTTPS which doesn't work well or you may have an Adblocker installed on it that is interfering. The southern one there will be the London one, it's just not pinpoint accurate on the map

Can you get a game with the Geo-Filter disabled? Are you connected to a VPN?

Yes that's correct

Added - it has been removed temporarily

The team are going to attempt to reproduce the issue to see if they're able to resolve it, we'll come back to you

Same as above, it will definitely be included when the next Geo-Filter update goes out

If you have Ping Assist disabled as well then cover Japan entirely as well and then see if it works better. They use relay servers which can get you games outside your radius, apparently by covering Japan it prevents that happening

Added

HybridVPN is a VPN client (software you use to connect to a VPN server), usually a VPN client can only be installed on a PC and would then apply to the entire PC. So being on a router you can apply it to any device on your network. The Hybrid aspect is that instead of it just applying to the device as a whole you can specify services/ports specifically that you want to run through the VPN. For example, you want to use a VPN to watch Netflix shows that are available in the US but you like gaming at the same time. Normally you'd have to apply the VPN to your whole device and therefore your gaming would suffer. With HybridVPN you can apply the VPN just to Netflix, that means that gaming goes through your normal connection and is unaffected by it.

Glad to hear you got it sorted, thanks for the update!

Added - it has been removed temporarily

Set Ping Assist to 0, restart the game/console and try again

They said it's 100% something they will be fixing for the next Geo-Filter update but I don't have a date for that currently

I've provided the options in my previous response, if you're looking for a router then the R3 from us would be what I'd suggest. The VPN from your screenshot is something different completely.

You can't set it up on the router to apply to your PS5. Your router doesn't support the HybridVPN feature. You'd have to get one of our routers that does or find another alternative to applying the VPN to your console.

Ah, the above it correct. If you're using it on PC you'll have to download their software or download an OpenVPN client and connect that way

On the router interface on the HybridVPN page

Open it with notepad, copy the contents, paste into the configuration box on HybridVPN, enter your credentials and connect

You login with the default credentials admin / password or with the details you would have set during the setup wizard

Glad to hear you got it sorted

The router hardware ports are limited to 1Gbps, it will not be possible to reach more than this through the R3.

You would need to purchase a VPN subscription from a VPN provider, one that supports OpenVPN or Wireguard and can provide the config files to you so they can be input into the router to connect. Clicking to enable doesn't enable it without entering the config/login credentials for the VPN provider you're using. HybridVPN on the router is a VPN client, like a program you would install on your PC to connect to a VPN so you just need a subscription to a VPN and enter the config file contents into HVPN, enter your credentials and connect.

I responded to you in another topic but please make your own topic

Please make your own topic and we can help you there. You can skip the connection part of the setup by going to advanced on the internet part of the wizard then skip. Then you can enter PPPoE in the main interface.