Netduma Fraser

Just to clarify, you connected a switch, do you mean you did sagecom > switch > R2 with no internet or you did sagecom > switch with no internet? Do you see the R2 as a device connected on the sagecom interface?

It'll be a topic with the title "NEW XR1000 Firmware" or something similar and will be pinned to the top

Are you using the basic setup or the advanced setup? If you're using the basic setup you will need to use the advanced setup by obtaining the OpenVPN configuration file for the server you want to connect to from the VPN provider and enter it into advanced setup. If you're using the advanced setup could you provide the configuration file you're using please?

It's possible there is a mislocated server there but have you checked direct to your modem to see if you're able to get close to the ping you used to get? Try putting your location in the ocean and set your Ping Assist to 90ms, if the server is mislocated it should allow you to connect to it.

Looks like the first was due to a Traffic Prio rule and the second PPPoE which we know about, hard to say about the reddit one with more information. I'll see what the team says about your log.

I'll ask Alex to see if he can do it tomorrow

Thanks for your comments, I'll pass it on to marketing as it's something they would have a look at and confer with devs etc

When it factory resets on its own that is usually an indication of a power issue, usually connected to a power extender that multiple other devices are also connected to, or inconsistent power from an outlet or a faulty power adapter. Try direct/other outlets and see if that helps please.

We don't give out any ETAs, there is a new firmware on the way which shouldn't be much longer, no sure if it includes a fix for that or not atm. Just keep an eye out on the Nighthawk Support sub forum here and we'll post it there.

Great thank you very much, the team will take a look.

Have you checked to see if this happens when directly connected to your modem? When it happens do you have access to the R2? If so could you grab the log file from the System Information page please when it next occurs?

If you're concerned with the score then yes you'll need to wait for the fix I mentioned. Otherwise try the other suggestions and see if that helps with the delay - I don't think it's related to your bufferbloat score at all. It's not a case of better hardware in this instance.

It's possible it's losing power on its own, do you have a wall outlet you can plug it directly into or another outlet to try? If that doesn't help do you have a spare power adapter you can use? You would have to contact Netgear/the retailer you purchased from about that, we're just the software partner so can't advise on that. I suspect though given the date of purchase that you may be out of warranty.

Possibly, it is a big change from the previous version so it is worth a try

As in a bug on our side which we'll resolve. That's what I mean, having a good bufferbloat score won't necessarily result in an improved experience if you're experiencing bufferbloat at that time if you see what I mean. For the delay you're talking about people often try forcing servers further away which can help and some try throttling their speeds severely.

No it doesn't work like that, it ensures your connection cannot be saturated i.e. all used up which is when bufferbloat/lag can occur

You don't need to keep updating that list, as it's located on our website, if we make a change you'll see that change. That's why it isn't working, QoS needs to be enabled for the Adblocker to work.

This guide should help you: https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping Yes you can download the firmware from the Netgear site then downgrade the same way you would manually downgrade from Settings > Administration > Firmware Update

Your ISP may be prioritizing IPv6 over IPv4, as for the bufferbloat issue with IPv6 I think that's due to a bug we're currently looking at. I wouldn't worry too much about your bufferbloat score. Bufferbloat/lag only occurs when the connection is saturated and with Congestion Control enabled that can't happen.

Very strange, I'll pass the log on and see if they can see any reason why this may be happening

It's very hard to say why, one thing I can say for certain is that the myth of getting high speeds equates to a better gaming experience is false. It's all about your ping and the stability of that ping, have you compared to see if the new connection has a higher/more unstable ping?

As above, is that the list you've added? Have you disabled QoS fully at all?

You should see it as a device, if not check the IP the fire stick is getting on the fire stick itself then check the Device Manager to match up the IP, then you can re-name the device so you can select it.

I do see we have a ticket open for this already, could you let me know your model and firmware version please? I can then update the ticket so the team can take a look.

Thanks for that, was OFDMA enabled by default? Could you check if you see the same behavior with Smart Connect enabled please?