Netduma Fraser

I appreciate you're frustrated but this kind of post doesn't help, the devs won't suddenly see it and be able to fix it faster than they already are. As soon as it is ready it'll be put out there

You shouldn't do a 30/30/30 reset, it's primarily for older routers. Are you trying to factory reset to prevent the reboot with VPN enabled issue or just get access again after having the VPN issue? A normal factory reset, holding for 30 seconds, releasing then waiting 4 minutes should work or doing a reset from the interface.

As was mentioned by the PingPlotter guide, that first hop is fine. It's the bottom graph you want to pay attention to, that doesn't have any packet loss and seems relatively stable as I do think it's likely the game server and you should try to connect to another.

That's great to hear, thanks for the update!

Sent via PM

Reboot from 192.168.1.1/adv_index.htm and wait 4 minutes again before accessing

We are aware it needs some tweaking so we'll be doing that, if you haven't already a reset after the upgrade is advised

Rebooting the game should be enough in most cases but yes the game caches pings and the servers you can connect to so if you start changing it you need to restart

You shouldn't need to do that but most likely it restarted some backend systems which made it work. You can find a free WiFi analyzer on the Microsoft Store for Windows called WiFi Analyzer. It won't tell you what channel to use but you can see which channels are being used around you and then pick one that isn't being used that isn't close to others or the one that is being used the least. You do have high speeds so CC is needed less so could be a legit suggestion but you can always try adjusting manually to see what gives you the best results.

Without the Geo-Filter enabled at all are you still experiencing disconnects?

I'll pass this topic over to him to see if we can get you further along the path to a resolution

Make sure the PC hasn't connected to a different WiFi but yes you can refresh the page

Sent

Based on the ping, that server in South America for example, very unlikely you'd have 40ms to it so yes it does appear to be favoring ping over location when it shouldn't. I will have to pass that onto the team. The game/console can cache pings/servers which is a potential reason so if you make a change, reboot the router then the console then check again, it shouldn't get outside the radius again unless its a backend bug.

Hard to say, we know it definitely works for CoD and Halo, it may work for other games but I can't say for certain as it's not always working for CoD for example That sounds more like the simple Steady Ping is doing rather than the expert, when you've changed the expert ping how do you exit it?

What's the exact process you're doing so I can see if there is anything that could be missed. Also what platform/game are you playing? Sent via PM

What are you seeing when you try to access?

Thank you for the log, I'll pass that onto the team to look at. Would suggest the above, have sent you the .23 firmware via PM

What speeds are you getting over the WiFi? Did you do the steps I mentioned above?

Okay thank you, I'll pass that onto the team so they can take a look.

No the 500, the 1000 version will be available soon

Where is it you're located approximately?

We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team will work on when they're back from the holidays. Those features can still work, it just may not be every time. Best to change manually for the moment. That sounds good just adjust the R3 as you want to now.

I mean if you just click on the icon on the map to ping it instead. Actually though, the ID will be shown if you click on the ping graph or it'll show in the URL bar, if you provide that I can check the location

Thanks for letting us know your experience, the team will be improving the WiFi