Netduma Fraser

Did you do this? Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. As that is important - you have to make sure the Geo-Filter is enabled before you launch the game/console. I've responded to your topic

Do you have a question about this firmware version?

Upgrade to the latest: https://forum.netduma.com/topic/55635-new-r3-firmware-40219/ and disable Steady Ping on the Geo-Filter and see if that helps

Could you provide some specifics please such as what the speeds are you expect/what you're now receiving, the ping you were getting and are now receiving etc? What your Congestion Control/SmartBOOST/Geo-Filter settings are please?

Could you do a speed test and grab a log right after please?

Make sure you have reserved the IPs otherwise doing this your devices won't be able to connect but disable DHCP/Use router as a server and then see if it is more consistent please

What router and firmware version are you on?

The UPnP relay aspect would be very helpful in a scenario where the ISP modem/router is inaccessible so you can't set it in modem/bridge/DMZ etc if you do have access I would personally still recommend you set it up in this way but in theory it's not necessary now. What you have done is fine though, you can use UPnP, Port Forwarding or DMZ on the R3 to get an Open NAT and given you just have the console connected to the R3 that's probably how I'd set it up too. If you want to try with just UPnP reboot the R3, wait 2 minutes then reboot the console and see if it is open then.

As above we know why it's not working, the firmware version shouldn't affect it but if you want to be on the latest I'd suggest changing those setting manually for the moment

You're creating a tunnel so effectively the router can't see the server properly to effectively ping it, that is normal

I'll respond to you in the other topic

Are they both using ethernet? If you look at the LAN Settings page what are the link speeds?

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. I've responded to you in the other topic

Thanks for the update, let us know how you get on with the new one

I'll bump the team for it, thanks!

Oh you mean McAfee have a VPN service? You'd need to obtain the OpenVPN or Wireguard config files from them and copy/paste them into the router but I suspect they won't have that

I don't know if that will work as I don't think we've specifically tested the anti-virus with it. Select Only VPN this traffic if you just want that to be VPNd then select the service or exclude this traffic so it doesn't go through the VPN then add it

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

That's great to hear, thanks for the update!

Thanks for that, are you able to connect using any other device at all?

Where are you measuring the ping on the Geo-Filter or in game? What is the ping you're getting now? The above is a good idea. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Clear your browser cache/cookies and see if it correctly loads then please.

So you did manage to upgrade to the latest firmware? While connected to the router via a Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

Thanks for the reminder, done! We'll be looking into HVPN a bit more but it does make sense that you wouldn't be able to ping the server correctly when using the VPN but if we can we'll sort that

Upgrade to the latest version and then see if it works properly https://forum.netduma.com/topic/55635-new-r3-firmware-40219/