Netduma Fraser

I responded in your other topic but it's likely that username is not the one to access the interface

You already have it

This is the username for the interface, it's unlikely that you've set your email for this? By default it is admin / password you would have been able to change it in the wizard when you initially setup but it's unlikely you made the username that long

If you're unable to connect to the server ever with the Geo-Filter disabled then it is likely that the server is not always available to be connected to/is used as an overflow server so it won't necessarily be possible to connect with the Geo-Filter either. The Geo-Filter helps you to force servers but those servers have to be open to you connecting to them.

Please make a topic for your issue and we can help you there. Also include an ipconfig there. Can't see your pictures either

You hadn't requested, you have access now

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Added https://forum.netduma.com/forum/151-netduma-r3-early-access/

No drawbacks, the PC service itself likely needs updating. Is the device being prioritized at the time/do you see traffic for it in Network Monitor? Did you put the PC in the DMZ by any chance?

Based on your posts you would be outside the return period now

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added https://forum.netduma.com/forum/151-netduma-r3-early-access/

All info is here https://forum.netduma.com/forum/151-netduma-r3-early-access/

Use the Simple radius instead, does it work as expected then? Can you provide a screenshot of what you're seeing please?

I've responded to you via email - the amount was mentioned in the original email with the return details

It's not available yet, when it is we'll let people know

I responded to you via email

Good to hear, thanks for the update!

Correct, when the connection fails there will be information there about why, if I see that I'll have a better idea

It's best to start with a high value for Congestion Control, say 95% then do a test, decrease by 10%, test, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values.

Uninstall and re-install the app and make sure you're connected to the router WiFi

Try the beta and see if it works better: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/

It's not the ports, it hasn't even connected. Can you provide the log from HVPN from when it fails please?

Is this .134 the public version or the beta version? Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.

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