Netduma Fraser

It won't be necessary to change any MTU settings, you're very unlikely to notice any difference but you can try it if you wish. The reason you're seeing issues when using game servers on PingPlotter is because they don't respond to normal pings and so will timeout before they get to the final destination.

Are you experiencing disconnects on all devices or specific ones? Does the connection ever restore itself or do you always have to reboot? Do you reboot the repeater after the router, if not you will probably need to. The WPS button should work most of the time, if not at first then after another try, if not then it's possible the device you're trying with isn't compatible. What is the issue with HybridVPN? If you're going to rely on Ping Optimizer then it will provide results it thinks are the best, not on the basis of the results from a third party test. Adjust manually and you can reduce the values there.

Unfortunately not currently but it has been requested so it will likely come in future

Good to hear! For the WiFi: Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _

No worries, is the livestream setup to be prioritized on SmartBOOST at all? Could you disable the protection options in Troubleshooting > Advanced and see if that helps please.

It looks like you were doing a Ping Optimizer test based on the URL which will disconnect all devices while you do so, that part is normal. For the interface can you get the logs from here please: http://192.168.77.1/cgi-bin/logs.txt What happens if you click retry there? How did you reset exactly after the update?

Try the manual connect option there and see if you can connect then. You can install the app on multiple devices.

There are a few things that are not working as we'd like when HVPN is enabled and we're looking into that currently, it will get resolved!

Disable GeoLatency Disable PingAssist (set it to 0,0) Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. That's fine if Steady Ping isn't always better for you, it may be you already have a very steady ping to the server.

The latest firmware is the same as the public release but I have given you access

Okay that's great thanks, let us know how you get on!

Thanks, I'll pass this onto the team!

It'll be 3.3 so it'll bring it in line with the XR450/500/700, that'll be the last of the feature updates and after that there will be bug fix updates every so often. I know work has been done in that area, I don't have a full change log yet of what is included so I can't say for certain at this stage.

Brilliant to hear, thanks for the update! You're very welcome!

Do that and let us know how you get on

Use just passthrough on the modem, remove the port forwards, then just do the port forwards on the R3 and it should work

Is it once a day or more than once a day? DHCP can handle a lot more devices than that and not seeing any errors that would indicate that to be the case or a specific issue with that device. However, extend the lease to 10000, save, reboot from the interface, wait a few minutes then see if you get more uptime. If not, ensure everything has the reserved IP then disable DHCP entirely and see if that helps.

It may be they don't provide the configs unfortunately, if that is the case there is no way to get it working through HybridVPN

That's great to hear, thanks for the update! It will be disabled by default from the next firmware onwards

How often are you noticing this behavior?

Yes that's correct

It's the DHCP reservations button that you want from the first image

Yeah that hop is nothing to be concerned with, you just want to focus on the bottom graph which isn't showing any loss. It'll be one of the last hops yeah. I'm not sure about the configuration of the NICs in MACs but on a PC they have options coming out of your ears so there are settings there you could experiment with to see if you notice any difference but I'm fairly confident in this scenario it's the lag compensation working against you.

Sounds like that could be it, feel free to provide a screenshot (preferably from a PC) if you want to double check

Do the MACs use private/random MAC addresses at all? If so can you disable that and see if it still happens please?