Netduma Fraser

There will be servers that we need to allow to prevent this happening, you've already found one workaround, disable the Geo-Filter, use Discord and then you can re-enable the Geo-Filter to filter again. As the Discord connection will still be active it will not be blocked until that connection is severed. Otherwise have a look on the map for a blocked icon when it happens, click it then add it to your allow list and that will prevent it happening again - you may need to do it a few times to get all the applicable servers. If you could then provide the IDs of those servers we can get them added to the global whitelist.

The unprioritized packets out of the background packets equates to ~0.0035% which would be imperceptible. It's also on background traffic i.e. traffic you don't care about as much and what you are prioritizing is having no lost packets. So basically this has nothing to do with your gaming experience at all.

Added

Is it all devices, specific? Have you split the bands? If so is it 2.4/5GHz or both dropping? Any patterns to the drops?

That's right and just the changing of DHCP lease and setting static for devices on the R3. Let us know how you get on

Auto will work when you're gaming (assuming that's what you're prioritizing on SmartBOOST) so you don't need to set it to Always

Glad you love it overall - could you provide the logs when you get those drops please?

Good to hear, thanks for weighing in!

As above I'd suggest manual most of the time - the server provided optimizer uses can be unreliable with speeds/ping etc so manual is my recommended way to fine tune

Glad to hear you fixed the issue, thanks for the update

You would assign a reserved/static address on the ISP router for the R3, not the other way around as the R3 is connected to the ISP router. Go to Settings > DHCP > Add Rule > Select a device and save, repeat for all your devices. Also in DHCP settings set the lease to 10,000. Make those changes, reboot the router from the interface, close the interface, wait 4 minutes and see if it happens again.

Added you both

I'm sure it's easily resolvable, let us know if you want to continue

Not yet, I'll chase them again, it's not something they normally do so it won't be the quickest turn around

Added

It's the WAN side yeah, so you're wanting it on the LAN side then? I can make the request to the team

Added

While this issue is happening, if you connect directly to the modem/router the R3 is connected to what speeds do you get there?

In both areas and for all ports? Where are you testing the speeds exactly?

Check the WAN & LAN Settings pages, what speed does the link speed say for each?

That's in Settings > WAN > Advanced already

It may not apply to the actual app, I can't be certain but regardless that's the speed you're getting - speed test bypass just means you're seeing your full speeds reported there, with your Congestion Control settings that's not what you're actually getting if that makes sense. Do a test, put it back up to 100%, do the speeds show correct again?

You have Congestion Control set to 60% so it is going to report around 55-60Mbps for the upload. Also WiFi is subject to interference that you don't get via ethernet cable

Added

We've not had anyone have this issue before and in those scenarios it's usually some unique aspect of the persons setup contributing to the issue, it's likely we'll get to the bottom of it with continued troubleshooting but if you'd like to return just email us and we can go from there.