Netduma Fraser

Not sure on that aspect yet but the router will definitely recognize it, we'll need to do some more testing

Okay can you provide another screenshot then please showing the map when you're getting a game outside the radius.

What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR?

I've given you Early Access, could you try the disconnect firmware posted here to see if it helps please? https://forum.netduma.com/topic/56332-r3-disconnections/page/7/#comments

I believe I sent you an email, lets continue there if needed

Reboot the router, wait 4 minutes then attempt the upgrade again. If you're changing Geo-Filter settings while on the game you will need to reboot the game at the very least.

It doesn't have a bridge mode and if it did you'd lose the features. We've just posted a firmware in the disconnect topic which may help resolve the issue: https://forum.netduma.com/topic/56332-r3-disconnections/page/7/#comments

What isn't working on the Geo-Filter exactly? Are you not seeing servers? Servers outside the radius etc? Try this: Quit the application/game/client completely (including the game client from the System Tray) Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

Did you set up the VPN with port rules?

I've just seen that we do/did have access to it and we're testing a big cloud update that will include it, once we're happy with it we'll incrementally push it out to routers.

What issues are you having exactly?

Great thanks, keep us posted. A cloud update behind the scenes that would fix the classification, you wouldn't need to do anything.

Glad to hear it's working now, keep us posted!

19th is the soonest we could have sent it due to the weekend, the Monday it states would be the 5th working day but I get your disappointment, we send it as soon as possible and then it's up to the courier to deliver it within the time frame and sometimes it is towards the end of that estimate.

The attempts to ping are fine, it won't be causing any issues. I'd recommend you start by upgrading to the latest firmware (I've given you Early Access) https://forum.netduma.com/topic/56602-early-access-firmware-r3-dumaos-40266-geo-filter-20-improvements-and-country-selector/ which you may find beneficial as you can specifically select the countries you want to filter. If you could upload your PingPlotter results that would be great thanks - you don't have to stay with the Ping Optimizer recommended percentages or the 70% we suggest, it would be beneficial to experiment with the percentages to see what works best for your connection.

How long is it taking you to find a game there?

That's right yes - I'd expect that it could trigger if you're using Game Pass for example, it shouldn't unless you're actually doing the cloud part but I could understand how it could be misclassified that way. If you're watching YouTube or downloading something and it's showing that then that's definitely not right.

Lol, not even butter on toast, cost of living!

We don't provide supper by call but let us know how you get on and we'll help

If you could provide the logs then prior to reboot that may help, thanks

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then.

Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with?

It is yes that's why I was checking your version, upgrade to the latest: https://forum.netduma.com/topic/56107-new-r3-firmware-40236/ then see if it performs better please

All we can tell from the logs is that it has crashed, if you could download the full log the next time we may be able to tell more

This could be due to using PPPoE on the R3, what firmware version are you on currently?